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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,528
value
72
shipping
73
quality
13,271
This company responds to reviews on average within 0 days

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14,842 reviews

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GB
1 review
0 helpful votes
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Shocking from start to finish (well almost as they put the wrong delivery address so not received item yet)
Order has taken over 3 months due to a design tram that can't understand my instructions due to language barrier

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
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My cushions are like new
April 27, 2021

Really easy to do business with. The quality is higher than I expected. Nice pipping and hidden zippers.

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
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Garden cushion covers
April 27, 2021

Website was initiative and easy to use. Product seems of good quality and was manufactured to the correct size. Shipping took much longer than expected but that was down to FedEx

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
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Great quality, quick turnaround
April 27, 2021

I am very pleased with our bespoke cover - we have a modular sofa, therefore off-the-peg covers were not going to work and we wanted something that was of good quality. The website was straightforward (although it could have been in metric) and the turnaround in getting it delivered was quick. We would certainly use Cover & All again.

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
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Disaster! Bike swamped!
May 27, 2021

I couldn't believe that after 6 measurements and a picture of my bike the mess that arrived for my birthday! I gave them a measurement of 31ins at the handlebar and they kept that width for the whole length of the cover. I paid £140 for a fitted cover which I expected would narrow at each end for the width of the wheels instead it's totally swamped! What a mess, so much for their expert team analysing the picture I sent.
Their measurement system is at fault, it needs to include the width of the saddle and the pedals so that a fitted cover is possible.

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
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Great product
April 27, 2021

Very impressed with this cover, very well made and prompt delivery

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
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Excellent!
April 27, 2021

I was a bit surprised to find that the products I ordered would be made and shipped from India, but overall the experience was good. The products are exactly as ordered, and tracking details were available early in the shipment process. It took about a week for the covers to get to FedEx, and a week for them to arrive in the UK. Overall I'm very satisfied with the experience and would definitely order again. Thanks.

Date of experience: April 26, 2021
GB
1 review
0 helpful votes
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Very pleased with our covers, great quality and fit much better than our previous ones with good zips. Delivery and customer care great kept informed on transport and delivery also good price.

Date of experience: April 26, 2021
GB
1 review
0 helpful votes
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Bad customer service
April 26, 2021
Updated review

Delivery 11 days late. This was a Birthday Present for our Grandson. Arrived 8 days late after his Birthday. Will never use this company again. Wrong address given to Delivery carrier FEDEX. When order eventually arrived. Package was very damaged, but thankfully contents ok.

Date of experience: April 26, 2021

Thank you
March 29, 2021
Previous review

Thank you

Date of experience: March 29, 2021
GB
1 review
0 helpful votes
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Excellent service and high quality product
April 26, 2021
Updated review

I am very impressed with the service and the product delivered from Covers & All UK.
The level of updates on order and progress for delivery was great and the covers themselves are looking great. Very strong and hard wearing.
Its odd to see some of the poor service comments on review sites when the experience we have had, and so many others, has been vert positive. It appears the manufacture is in India but this has, in no way, caused any issue whatsoever. We would very happily use them again.

Date of experience: April 26, 2021

Great to be able to order to fit and there is good...
April 6, 2021
Previous review

Great to be able to order to fit and there is good support on what to measure where and that they add a few inches themselves (just in case!)

Date of experience: April 6, 2021
GB
1 review
0 helpful votes
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Veranda Chair Covers
April 26, 2021
Updated review

Clear instructions as how to measure, add options and include photos for reference.

Date of experience: April 26, 2021

Clear instructions as how to measure, add options and...
April 3, 2021
Previous review

Clear instructions as how to measure, add options and include photos for reference.

Date of experience: April 3, 2021
Ireland
1 review
0 helpful votes
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Fantastic quality
April 26, 2021

Really happy with the products purchased. Quality is very good along with great service.

Date of experience: April 26, 2021
GB
1 review
0 helpful votes
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Still waiting
May 26, 2021

Have still not received the covers 6 weeks on not heard a thing

Date of experience: April 26, 2021
GB
1 review
0 helpful votes
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High quality custom made covers
April 26, 2021

Easy to order, high-quality fabric, and perfect fit (great measuring instructions). Looks fabulous, spills easily clean off great product.

Date of experience: April 26, 2021
GB
1 review
0 helpful votes
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Excellent service. Great product
April 26, 2021
Updated review

Ordering was very quick and easy. My order was a week later than expected, but when it arrived I was very happy with the quality and fit.

Date of experience: April 26, 2021

Ordering was very quick and easy
March 29, 2021
Previous review

Ordering was very quick and easy

Date of experience: March 29, 2021
GB
1 review
0 helpful votes
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I bought a chiminea which was wider than the average and struggled to find a cover that fit. I found Cover and All and got a bespoke cover. It was easy to see where and how to measure. The cover arrived promptly and is a great fit and looks very strong and good quality.

Date of experience: April 26, 2021
GB
1 review
0 helpful votes
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Very good quality
April 26, 2021

The covers are very well made and look really great. The delivery and updates were a little haphazard but I received them eventually.

Date of experience: April 26, 2021
GB
1 review
0 helpful votes
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Bob is an ineffectual employer who wouldn't even try to help.
All the replies I received were so late they became irrelevant.
Cheaper products available from elsewhere that are made in the UK

Date of experience: April 26, 2021
GB
1 review
0 helpful votes
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Excellent
April 26, 2021
Updated review

Very easy website to use and also a good chat help line

Date of experience: April 25, 2021

Very easy website to use and also a good chat help...
April 9, 2021
Previous review

Very easy website to use and also a good chat help line

Date of experience: April 9, 2021
GB
1 review
0 helpful votes
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New covers for cushions (garden furniture)
April 26, 2021
Updated review

Great quality product - so pleased with the covers

Date of experience: April 25, 2021

Good website
March 28, 2021
Previous review

Good website

Date of experience: March 28, 2021