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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,528
value
72
shipping
73
quality
13,271
This company responds to reviews on average within 0 days

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14,842 reviews

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GB
1 review
0 helpful votes
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Appalling Service
June 3, 2021

Ordered Charcoal Grey Cushion Covers for outdoor seating, was given a 1 week delivery date, items failed to be delivered on time even after being reassured. Contacted Covers and All I was then told due to restrictions and the current Covid situation they where running behind on orders and that they would be despatched within the week. 2 weeks later still no covers! Contacted Covers and All once again to be told the same as before running late on orders, then was informed that the material for cushion covers is currently out of stock! The next day received an email stating that my order was being shipped. Received the covers and felt very disappointed! Colour received was not charcoal grey but a khaki green! Contacted Covers and All and there response was that the covers are charcoal grey, when they are clearly not and the fault was entirely mine. Currently trying to get my money back, via credit card company and small claims court under the Sale of Goods Act. DO NOT USE APPALLING CUSTOMER SERVICE!

Date of experience: May 4, 2021
GB
1 review
0 helpful votes
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Top quality and service
May 4, 2021

I ordered a cover for our new semi circular garden sofa. Despite the irregularity of the shape, I found the ordering process and assistance in providing critical dimensions, fairly simple. Where there was any doubt on the manufacturers they asked for clarification. When the covers arrived exactly on the given date, they fitted absolutely perfectly, looked good and such that I have now ordered more for our other furniture.

Date of experience: May 4, 2021
GB
1 review
0 helpful votes
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Real quality!
May 3, 2021

Very happy with product and the customer service was brilliant to sent me needs.

Date of experience: May 3, 2021
GB
1 review
0 helpful votes
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Excellent service, checked and double checked all measurements before completing my order, once satisfied i received my cover promptly and it fits perfectly.
Thanks to all at Cover & All Uk.

Date of experience: May 3, 2021
GB
1 review
0 helpful votes
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Delivered ahead of schedule. Beautifully packaged. Being made to measure meant we could get exactly what we needed to protect our hand built gazebo in the winter months with out spoiling its appearance.

Date of experience: May 3, 2021
GB
1 review
0 helpful votes
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Garden chairs
May 3, 2021

Excellent service absolutely delighted with quality of my new covers x garden furniture looks like new

Date of experience: May 3, 2021
GB
1 review
0 helpful votes
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Fantastic quality seat covers fit perfectly g
June 2, 2021
Updated review

Great service
Easy smooth transaction
Only place that could sort my problem.

Date of experience: May 3, 2021

Fantastic quality seat covers fit perfectly g
May 3, 2021
Previous review

Great service
Easy smooth transaction
Only place that could sort my problem.

Date of experience: May 3, 2021
GB
1 review
0 helpful votes
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Really good quality covers
May 3, 2021

Really pleased with the covers and they were made very quickly

Date of experience: May 3, 2021
GB
1 review
0 helpful votes
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Fire pit cover.
May 3, 2021
Updated review

Hope it's as good as it looks on line!
Great service. Excellent product.
Fits perfectly!

Date of experience: May 3, 2021

Hope it's as good as it looks on line!
April 7, 2021
Previous review

Hope it's as good as it looks on line!

Date of experience: April 7, 2021
GB
1 review
0 helpful votes
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Seat cushion cover
May 3, 2021
Updated review

Straight forward ordering process but confusion over delivery timings following conversation with customer services

Date of experience: May 3, 2021

Straight forward ordering process
March 20, 2021
Previous review

Straight forward ordering process.

Date of experience: March 20, 2021
GB
1 review
0 helpful votes
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The custom covers are perfect! Great quality fabric
With piped edges, at a really competitive price - they look amazing! Only took a few weeks to arrive. Definitely recommend.

Date of experience: May 3, 2021
GB
1 review
0 helpful votes
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Cushions
May 3, 2021
Updated review

I ordered some cushions at the beginning of April I still haven't received them, I have had a email to say there's a delay! Hopefully they will arrive soon

Date of experience: May 3, 2021

Quick and easy
March 31, 2021
Previous review

Quick and easy

Date of experience: March 31, 2021
Washington
1 review
0 helpful votes
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Wrong size
June 2, 2021

Quite a sneaky company really, makes out there a UK company with a UK website. I ordered thinking I was shopping local. Turns out there an American company and produce their covers in India.

I have no problem with that but I specifically wanted to buy local.

Aside all that they got the size of my cover 2ft too small.

Very disappointed! No chance of a refund either. Definitely won't use again.

Date of experience: May 3, 2021
GB
1 review
0 helpful votes
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BBQ covers too big
May 3, 2021

Great buying experience, easy to submit requirements. Great follow up after order placed to ensure all dimensions were correct. All good until product arrived both of which were too big. They are baggy so don't look great and also hold water after rain. Shame.

Date of experience: May 3, 2021
GB
1 review
0 helpful votes
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Still not here
June 2, 2021

Not sure how good the product is as it was due on the 23/4/21, and as of the 3/5/21 it is still not here. At over £140 I expect better service. The web site leads you to believe it's a uk company, but it's actually made in India.

Date of experience: May 2, 2021
GB
1 review
0 helpful votes
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Good quality
May 3, 2021

Easy to order. Regular updates. Quality is as expected and fit was spot on. Will definitely use again.

Date of experience: May 2, 2021
GB
1 review
0 helpful votes
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Brilliant
May 3, 2021

They made the cover for me exactly how I wanted it, no issues at all. Very happy.

Date of experience: May 2, 2021
GB
1 review
0 helpful votes
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Very pleased
May 3, 2021

Good service, quality covers, no complaints. Very pleased and would recommend and defiantly use again.

Date of experience: May 2, 2021
GB
1 review
0 helpful votes
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Garden swing seat cover
May 3, 2021

I was extremely impressed by the care taken to get the measurements correct and the double-checking of the design. The facility for sending photographs gave me confidence that the designer had the particular challenges of its shape in mind. When I requested a small alteration to the design there was no quibble nor extra charge made.

Date of experience: May 2, 2021
GB
1 review
0 helpful votes
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Great cushion covers!
May 2, 2021
Updated review

Very clear website - easy to order - great discounts

Date of experience: May 2, 2021

Very clear website
March 21, 2021
Previous review

Very clear website - easy to order - great discounts

Date of experience: March 21, 2021