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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Ordered Charcoal Grey Cushion Covers for outdoor seating, was given a 1 week delivery date, items failed to be delivered on time even after being reassured. Contacted Covers and All I was then told due to restrictions and the current Covid situation they where running behind on orders and that they would be despatched within the week. 2 weeks later still no covers! Contacted Covers and All once again to be told the same as before running late on orders, then was informed that the material for cushion covers is currently out of stock! The next day received an email stating that my order was being shipped. Received the covers and felt very disappointed! Colour received was not charcoal grey but a khaki green! Contacted Covers and All and there response was that the covers are charcoal grey, when they are clearly not and the fault was entirely mine. Currently trying to get my money back, via credit card company and small claims court under the Sale of Goods Act. DO NOT USE APPALLING CUSTOMER SERVICE!
I ordered a cover for our new semi circular garden sofa. Despite the irregularity of the shape, I found the ordering process and assistance in providing critical dimensions, fairly simple. Where there was any doubt on the manufacturers they asked for clarification. When the covers arrived exactly on the given date, they fitted absolutely perfectly, looked good and such that I have now ordered more for our other furniture.
Very happy with product and the customer service was brilliant to sent me needs.
Excellent service, checked and double checked all measurements before completing my order, once satisfied i received my cover promptly and it fits perfectly.
Thanks to all at Cover & All Uk.
Delivered ahead of schedule. Beautifully packaged. Being made to measure meant we could get exactly what we needed to protect our hand built gazebo in the winter months with out spoiling its appearance.
Excellent service absolutely delighted with quality of my new covers x garden furniture looks like new
Great service
Easy smooth transaction
Only place that could sort my problem.
Great service
Easy smooth transaction
Only place that could sort my problem.
Hope it's as good as it looks on line!
Great service. Excellent product.
Fits perfectly!
Hope it's as good as it looks on line!
Straight forward ordering process but confusion over delivery timings following conversation with customer services
The custom covers are perfect! Great quality fabric
With piped edges, at a really competitive price - they look amazing! Only took a few weeks to arrive. Definitely recommend.
I ordered some cushions at the beginning of April I still haven't received them, I have had a email to say there's a delay! Hopefully they will arrive soon
Quite a sneaky company really, makes out there a UK company with a UK website. I ordered thinking I was shopping local. Turns out there an American company and produce their covers in India.
I have no problem with that but I specifically wanted to buy local.
Aside all that they got the size of my cover 2ft too small.
Very disappointed! No chance of a refund either. Definitely won't use again.
Great buying experience, easy to submit requirements. Great follow up after order placed to ensure all dimensions were correct. All good until product arrived both of which were too big. They are baggy so don't look great and also hold water after rain. Shame.
Not sure how good the product is as it was due on the 23/4/21, and as of the 3/5/21 it is still not here. At over £140 I expect better service. The web site leads you to believe it's a uk company, but it's actually made in India.
Easy to order. Regular updates. Quality is as expected and fit was spot on. Will definitely use again.
Good service, quality covers, no complaints. Very pleased and would recommend and defiantly use again.
I was extremely impressed by the care taken to get the measurements correct and the double-checking of the design. The facility for sending photographs gave me confidence that the designer had the particular challenges of its shape in mind. When I requested a small alteration to the design there was no quibble nor extra charge made.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at [email protected]. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date

