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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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I ordered the cover for my rectangular glass fire pit section of my patio dining set. The size was a but unique and I was advised that the small metal supports needed to be covered to avoid discolouration. With that in mind I took the measurements and looked for a bespoke cover online. Although the cover took a few weeks to arrive, I'm pleased with the quality and look. Would recommend.
It's my own fault. I didn't check over the order acknowledgement and I took the "& All" part a bit too literally.
Ordered seat cover. I didn't know company found it on Ebay. I got a very well made, quality, strong cover.
Fast delivery. Well satisfied and ordered more covers.
The cushion covers are premium quality with sturdy zips. They were a week later than the estimated date but given the C-19 issues in India this was remarkably little delay.
Great service very pleased with our replacement garden furniture cushion covers
When I finally received my product it was good quality, just wish I hadn't been promised delivery times that were very inaccurate. Some of the stitching is not straight but should not affect the cover.
Whilst I've finally received the covers and am happy with then it took over a month longer than initial date and I had to chase updates each time. No real reason for the delay was provided other than advising it's still in production and should take another week.
Good product but let down by the customer service
Ok site easy to use. Really help full in all aspects. Very pleased with product.
I placed my first order with them and it was delayed by quite a bit. Customer service were very helpful though and the item arrived. I have subsequently placed another large order and have received great communication reference its status. The cushion cover fitted perfectly and is very good quality. Overall covers and all is very good :)
Ordering was easy and covers arrived on the delivery date given. Very pleased with the overall quality of the covers.
Apprehensive as USA product and made in India. However no need to worry as product arrived albeit a few days late and very pleased
So far so good pray that it continues
So pleased we found you. Your service was good and covers are great.
Ordered custom made covers for my outdoor furniture set, added pictures and had a message for some extra sizes once I'd ordered and they knew what they were dealing with, which I thought was good. Expected delivery date that was specified came and went and I had to query it. But I put this down to coming from America and I wasn't in a rush for them, but they arrived about a week later. Product really good and a good fit
All I done was give the sizes and a photo of
The item and colour and that was that. Only thing was I would of liked a mustard yellow colour cover but no option.
Had to make sure on every cushion the colour was right as it kept resetting back to black otherwise.
Had to make sure on every cushion the colour was right as it kept resetting back to black otherwise
We have ordered several pieces of furniture covering from this company and every piece has been excellent. First-class quality, excellent speed on delivery. Cannot fault them
The ordering portal allows accurate customisation of dimensions for the covers, which is great. And the price is affordable. The covers are well made and appear durable. My main criticism is that it was very difficult to tell from the portal precisely what colour the covers would be. I wasn't trying to match anything so it didn't matter too much, but I knew that there was quite a range of shades that would correspond to the low resolution image provided. The texture of the material is more towards the waterproof than the quick drying canvas material of my previous covers. So, it may be more practical, but it rustles a bit when you sit on it, and is more slippery than what I had previously.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at [email protected]. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date

