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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Very easy process! Excellent customer service and process of choosing product. Excellent quality of product.
I am extremely happy with the product which arrived exactly when I was told it would. It was well packaged. The fit is perfect.
We were particularly impressed when we were asked to recheck the measurements as they did not appear to be standard (which they are not) before the cover was produced. I will certainly recommend this company.
Great communicationfrom the company to ensure a perfect outcome. Super happy with the result. Great fabric and very well made. Quick turn around. Thank you
My table is rectangular with curved edges. I took measurements of height, depth and width as instructed. The cover came with these measurements but was more suited to an OVAL table so would not fit. I feel the description on the website is misleading and I am now left with a cover I cannot use and cannot return as all covers are made to measure.
We paid extra for fast delivery but feel we didn't receive this service, however covers fit great so never mind.
At the moment my experience is all good especially with the delivery as the date they gave was beaten by a good week.
Have sent several messages, still have not received my order
Very pleased indeed with my first rate bench/table cover. Fits perfectly,
Durable and the service was excellent. Also very speedy.
Difficult to add to my order - would have been good if there were cream available
Sent a diagram with measurements to check I was happy before manufacturing the item. Good communication throughout the process.
The process to order was straightforward and easy with lots of customisable options. Communication was great throughout to show me plans/sketches of the product and check if I wanted any amendments, then confirmed when the product was being made and when to expect delivery. When the cover arrived it was the perfect fit, really good quality and the customised logo looked great! Would throughly recommend.
Fantastic and efficient service from start to finish. I would certainly use you again.
Measuring was so so easy,
Due to the picture guidelines.
Problems resolved via email immediately.
Simple, easy to use web site. Delivered much quicker than quoted. Absolutely no hesitation in recommending and will definitely use again
Very quick and efficient service. Great product. Not quite so great delivery by FedEx, they did not update me of delayed problems.
Good product and service
Would like metric instead of inches for the order is the only thing
Seems ok so far at order stage, might have liked mm instead of inches
Always a good experience using this company. Order always earlier than advised. Great quality and sizes always spot on. Will always use this company. Great prices too.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at [email protected]. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date

