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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The website appeared easy to use. Hopefully the product will be as I have ordered.
Website easy to access, navigate and user I need some chair covers in the future will order those
Hey Adrian! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
This is the second custom sized tarp I've bought from Covers & All, and it is absolutely perfect. Easy to order, fast delivery and high quality products. Would always buy from here.
This tarp has already suffered a weekend of coastal storms with 60mph gusting winds and has stayed looking as good as new. My chickens are very happy!
Hey Gaby! Thank you for your feedback! We’re thrilled to hear that your second custom-sized tarp is perfect and that it has already proven its durability during coastal storms. It’s great to know you found the ordering process easy, delivery fast, and the quality of our products exceptional. Your continued trust and satisfaction mean the world to us, and we truly appreciate your loyalty. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Highly recommend this company and will definitely use again. The quality of the product and communication are both outstanding. Really easy to request exactly the right size too.
Ordering isn't easy at all, back and forth with the design team - they never ask you the whole measurements needed at once but in stages which is a waste of time, also I talk to different people a very time I wanted to reach for updates or response of the process to go forward with the design - it seems the communication is so broken wishing there company - lack of good system- some products I ordered end up being wrong - I do not even bother to go back to them to fix it. As is a nitemare sorry but is literally annoying.
Regarding the product quality meaning the material is vey good and resistant -
I've ordered so far about 5 different cover products - large mainly - I think k is my last time because as much as the product is good the buying process I very poor
Hello Andrea, we sincerely apologize for the inconvenience caused. Our goal is always to deliver products as per the approved mock-up, adhering to standard leeway, and to provide efficient service to all our customers. It is truly unfortunate that you encountered this issue. Your feedback is highly valuable to us, and we have shared it with the concerned team to enhance the customer experience. We are glad to know that you are happy with the product quality.
Good service. Fitted well and well made. Material seemed more suitable for outdoors than indoors. Probably my mistake.
Hi Marion! We're glad that you're happy with our product and service. Your order has been shipped as per your selection. If you have any questions or need assistance, our 24/7 customer support team is here to help. Feel free to reach out anytime!
Bought to cover front of open front cart shed for winter, not hung them yet but look good and much nicer than a shiny tarp
Hey Andy! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hello! Thank you for your 4-star review! We're glad to hear that you're satisfied with your purchase overall. We always aim for excellence, so if there’s anything specific that could have made your experience a 5-star one, we'd love to hear your feedback.
Feel free to reach out with any suggestions or concerns. We appreciate your business and look forward to serving you again in the future!
Wee informed website and ordering easy to do. The site was very intuitive and easy to order from.
Hey Pat! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Hey Monica! We are delighted to hear that you are pleased with our product, service and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The product is good but the delivery service provided by UPS is poor. There are no options to request an item is left with a neighbour or in a safe place and they rarely deliver on the day they say they will!
There are much better delivery companies out there.
Hey Nick! Thank you for your feedback. We’re pleased to hear that you’re happy with the product’s quality, but we’re sorry to learn about your dissatisfaction with the delivery service. We understand how frustrating it can be when the service doesn’t meet expectations. Your feedback is valuable, as we explore improvements to ensure a smoother experience for our customers in the future. If you have any further concerns or need assistance, please don’t hesitate to reach out. We appreciate your patience and understanding and hope to serve you better next time.
Very good service, timely delivery of orders and customer services are always responsive to any queries.
Hey Ian! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I wanted a custom size tarp to fit our lorries however as I wanted it wider than 300cm they had to join on a 20cm section to create the size I wanted which after a few days use the adhesive came unstuck. If I had known that the tarp was 300cm as standard I would of just ordered it at 300cm so that I wouldn't have had the issue that I had. I felt the quality over all was great as I have actually ordered 3 more tarps 2 more at 320cm which I may have issues with
Hey Allen! Thank you for sharing your feedback. We're glad to hear that you’re satisfied with the overall quality of our tarps and appreciate your continued trust with additional orders. We're sorry to hear about the issue with the adhesive seam on your custom tarp. Your feedback is important to us, and we'd like to assist you further. Please raise a ticket through the help center, and our team will be happy to help resolve the issue.
Thank you, Mary, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
The site is easy to use and directs you to measurements required to ensure a perfect fit.
Would recommend
Hey David! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Ryan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I used the web chat to talk to a covers & all rep prior to making my purchase. The sales person was very helpful and managed to answer all my queries about the vover
As always good customer service - keep you up to date with progress of the order. Product exactly what I ordered. This is not unusual as all other covers have been great too, perfect fit.
Hey Pamela! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. Since your comments reflect a positive experience, we’d really appreciate it if you could update your rating to 5 stars. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The website is misleading. The picture shows a circular tarpaulin with 8 grommets, but it was delivered with 4 grommets. The text talks of grommets in the 4 corners, but a circular tarpaulin has no corners! Covers & All were very dismissive of these anomolies - the picture is 'illustrative' and 4 grommets are 4 grommets. That said, the item arrived on time and, after the addition of 8 further grommets by me, is performing its task as required.
Hi Ian, we regret the inconvenience this has caused you. We certainly understand your concern, however, as mentioned earlier, the images shown on the website are reference images. We have provided a different selection category for grommets on the website. It consists of different placement options for the grommets. Also, we have forwarded the issue to the concerned department for review and correction. If you have any further concerns, please do not hesitate to write to us back.
A desperately slow checkout procedure
Product arrived as designed and the service provided to ensure the correct measurements was thorough, very clear and easy to feedback
Hey Ian! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Tom! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!