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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Clear and helpful website, easy to order bespoke shaped product
Really easy from start to finish. Helpful live chat & quick service.
Well satisfied with my purchase. Service was good. Quick delivery for made-to-measure.
All questions answered promptly, easy order process, fast delivery. Really pleased with outcome.
Very good service and delivered quickly. Product very well made and fits well. Would recommend this company.
Purchased a sheet to cover 15ft boat. Cover is decent weight, and the distance between the eyelets makes attaching it to the trailer easier. Don't know how waterproof its going to be yet, or whether there will be any colour leakage, but first impression is that will be a definite improvement on the cheaper tarpaulins that I have been using.
I found the website simple to use and navigate making ordering easy. They covers arrived swiftly and were just what I needed and fitted the foam shapes I had. They are quite snug but that is probably more my measuring but I reccomend not relying on the additional 1 or 2" leeway to cover any measuring errors you have made.
Perfect, exactly what I wanted. Stylish and functional, kept table dry during really heavy downpour. Great value for money.
Excellent service. They weren't sure of some measurements for my bespoke seat cover, so emailed me to check. It was dispatched about three days later, and arrived about four days later. It's an excellent fit, and looks and feels like a proper quality product.
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All, good. Easy to order and delivered quickly. Website easy to use and good range of options / colours. Only negative was not being able to input metric sizes, but no big problem. Will use again.
First rate product and customer service, prompt delivery too
I would have liked to discuss whether a zip would work before purchase.
Good quality cover it fits very well
Hi Alan, we are sorry to know about your disappointment. To avoid such issues, we would suggest reaching out to us via our 24x7 phone or chat helplines. Our support staff will assist you in the order placement.
Rest assured, we can check a zipper is added to your cover and we have received the payment for it. Our support team will get in touch with you at the earliest to resolve this.
Excellent service. Very helpful. Got exactly what we needed. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ian, we are sorry to know about your disappointment. We ensure that the products are adequately packaged so they do not get damaged in transit. We take full responsibility for shipping replacements in case the products are damaged.
We would request you to share the below details with our Quality Team at [email protected].
1) Images of the product showing the issues.
2) Do let us know about the condition of the packaging when received. If damaged, please share the images.
The team will review and provide the best possible resolution to this issue.