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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very impressed with the service provided. I was a little nervous with my measurements but received good guidance from the website and a contact person online too.
Don't bother, they take your money for express delivery then it doesn't turn up and still charge full delivery cost. Won't be using again and certainly won't recommend
Easy, straight forward and apart from a number of changes to the delivery date, the whole experience was trouble free.
So pleased with the results.
A good service and affordable prices, and very helpful in getting the right product for my use
Easy to use website into which I entered my own measurements as the cover required was not a standard size. Checkout was simple. Delivery was speedier than expected and item well packaged. Overall quality of product seems good.
Great easy to use website. Good choice of custom covers and options.
Good advice on the chat, order arrived quickly and is so far doing the trick to inhibit condensation.
I received my product of outdoor cushion covers in good time and they proved to be well made. I would have been satisfied except that the pattern chosen was not accurately portrayed on the website. It did not show up unpleasant spotting on the light coloured background which actually turned out to be part of the pattern. It took a few emails to explain this but the response was satisfactory and I have chosen replacements in another pattern which does not have a light coloured background. It might be worth requesting a file image of your preferred pattern before proceeding with the order..
Very good colour samples of materials sent and also a very generous size.
I thought it was very easy to order a bespoke fitted cover for my outdoor sofas. Was surprised by the quality too - very thick lined cover and solid drawstring fastening. Very good considering the price.
Fast delivery considering distance travelled. Good updates, can't fault.
After I placed my on line order I received fantastic follow up from Cover & All. I received my product within 2 weeks of my order.
Really easy to follow website and the quality of the end product is fantastic
Great service. Ordered side covers for gazebo/ decking. Easy to order and fast delivery for custom sized covers. Would happily recommend
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anna, We are sorry to note your disappointment with the delivery of the order and apologize that our service does not meet your expectation. The order was rush manufactured and shipped for on-time delivery, unfortunately, it got stuck in transit. We use top-quality shipping carriers including FedEx, UPS, and DHL; however, Covers&all has no control over 3rd party couriers' performance and is not responsible for any delay that arises from the couriers' shipping service.
As per your order record, your delivery date was the 24th of September. In relation to that, the executive has not denied you the refund for shipping charges. They have requested to wait until the day ends as there are certain policies that we need to abide by. As your satisfaction is a top priority for us and as an apology for missing the delivery date, we have initiated a refund request for the shipping amount. It might take 10 business days to get processed and reflect in your account.