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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent quality and well made. Fits perfectly. Thanks
Sail arrived quickly and was exactly to the size I ordered and very well made.
There was no suggestion on the website that They were not included. I was asked how many eyelets I wanted though. Please can you give me a quote for the required amount of ties? Thank you.
I ordered the wrong item and they are not letting me send it back for a refund.
Hi Martin, We are sorry to note your disappointment and we singerly apologize that our service does not meet your expectations. As we are in a custom business, we customize the product same as per the provided order dimensions and details. The customized product will not be useful for us. Also, upon the order placement, an immediate confirmation is sent to the customer's registered email address which consists of all the order details to recheck. We can certainly provide you the resolution if the error is from our side. If you have any other concerns then please feel free to contact our customer support team.
Received table cover without any hassle quick delivery good communication
I ordered custom sized outdoor furniture cushions. They're great quality and for a good price. They arrived quickly.
Delighted with the quality of the covers, they exceeded my expectations.
Pleased with the quality of the sheet that I ordered, and it was delivered quickly. Cheers.
I love my covers for my outdoor seating. They are well made, fit like a glove and great quality. Great service overall.
My second cover purchase to go over my new side table. It matches the previous cover that is four years old exactly. The older cover is out in full sun and out in all weathers and remains in fantastic conditions with zero signs of sun fade or deterioration.
All of the remaining inside threads were showing when I unzipped the product. I was really impressed with the external material, then left really disappointed with the lazy lack of care snipping the ends of the spare stitching thread inside.
Hi Christopher, We are sorry to note your disappointment finishing details. We at Covers&All always try our best to ship out the quality product with the proper manufacturing details. As part of our commitment to providing world-class products, we perform a Quality Check on all products before they are shipped. However as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. We are glad to know that you like the quality of the material. We will look forward to serve you again with your next purchase.
From start to finish, simple to follow ordering process, with a follow up from the team to check that my measurements were correct and still the order was completed and sent within the suggested delivery date. Cant fault the service and at a competitive price compared to ready made equivalents
Ordered a custom made cover to fit a large chimena that we had purchased from Costco. Excellent service, double checked all the measurements for us and it fits amazing. Very good product and arrived earlier than expected.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sarah, We are sorry to note your disappointment. As we are in a custom business, every customer has their own requirements and usage of the product. We have just provided Grommets and D ring as a finishing option. Customer can use their own accessories to tie the Pergola Cover with the product with help of the grommets. We are sorry to inform you, unfortunately, we do not provide any kind of accessories or ties for this particular product. If you have any other concerns, please feel free to contact our customer support team via call or chat.