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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ordered some waterproof covers for outdoor furniture - managed to get my head round all the measurements required
Covers are a good fit and arrived well ahead of time.
Had read website reviews and was a little nervous but delighted with the result!
Ordered a custom sized tarpaulin, order arrived a lot quicker than I thought it would, quality is great and measurements are as ordered, I think this tarp will last a long time, excellent service from beginning to end, will definitely purchase again from cover & all
I think the trampoline covers don't suit in ground, because they're waterproof in the water just pools in the middle. Rather for an inground trampoline it needs to drain through the trampoline or risk damaging the sides. I had three attempts to get customer services to understand the issue and design something that worked, but in the end just went for a flat mesh tarp … Which works well, but just thought that they didn't want to acknowledge the flaw and the core range.
Couldn't have wished for anything better on receipt of the cover; the fit is perfect, the quality is exceptional and will most definitely buy from Cover and All if I have any other outside furniture in need of new covers
Expensive material has slight damage caused by tight folds when packaged. I'm hoping these don't deteriorate further and leak.
Otherwise, an excellent product coupled to good service.
Hi Debbie, thank you for rating Covers&all. Your feedback is important to us. We look forward to hearing from you which will help us make a better customer experience. In case you have any issues with the product, you may raise a ticket from your Covers&all account.
I ordered and paid for the product but nothing arrived
Then when called after 1 month, there was a design question to verify - i dodnt know or recieve the email
Anyway here now, missed the summer should be good for next year
Hi Michael, we regret the inconvenience caused. Reviewing the order details, we can check that our team had sent the mockups for your approval prior to moving the order to production. Also, upon no response from your side, the team tried to contact you over the phone. Upon receiving the response from your side, the order was processed further. In the future, you may log in to your Covers&all account and check for the order status. If the team wants further details from your side, you will be able to check the same also.
If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines. We appreciate your time and business. Thank you for choosing Covers&all.
We ordered a bespoke U shaped sofa cover and were really pleased with the product. The attention to detail was excellent, they checked the sizing thoroughly before proceeding. The quality of the fabric and the final product is better than expected.
Once we had found the right shape and done all the measurements it was easy to order. Glad that we were contacted to ensure these were correct, as the finished article is a perfect fit. Good quality and quick delivery, would recommend to others.
We were looking for something to cover an iron gate to prevent dogs seeing out.
This is perfect
Phenomenal product and service. After looking for replacement cushions for our sun-loungers and outdoor chairs for two years, I gave up and started looking for a company to make new covers. It took a while to find a company that could make our ones since they have a rounded top. But with your method of annotating a photo, I was able to show the exact arc needed. They arrived in time for a party - a whole week before they were due. The covers fit like gloves - with a few mm to spare. I am absolutely delighted. Thank you.
I was told by Vanessa D, ''that you simply need to mention in special instructions, that you need mock up, and team will share the mock-up within 24-48 hours''. But I was given no opportunity to do so.
All delivered as promised and items was as described. Quality looks good. Fits very well.
Cover was received ahead of scheduled arrival time. Well packaged.
The ordering process was simple. The quality is excellent and the wait time was short. Excellent value for money
Really pleased with the covers, ordered them as couldn't find the ikea ones I needed. They fit perfectly, thick good quality fabric and arrived really quickly. Amazing price for what you get. Only gripe I'd have is the limited colour range, I'd have preferred an off white colour.
Very helpful and covers were made to exact size, thank you
Wasn't able to look at items in cart and change without starting measurements from scratch.
Excellent and friendly service, couldn't find the size of cover I needed anywhere else, was made exactly right size.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Richard, we regret the inconvenience this has caused you. We understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We take great pride in giving our 100% every day to provide fast and friendly service to every customer who calls, but in this instance, we failed. For that, we are extremely sorry. Your feedback is important to us and we have shared your comments with the team. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor.