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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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There's nothing I can complain about 100% happy turn up before the date they said and will buy from them again
Ordered and sent product pictures. Item arrived earlier than expected and it's very high quality. No real communication back from the company but as everything was correct that's not an issue. Fits perfectly and I'm sure will protect our furniture.
Website worked well and fast. Really happy with the made to measure items. Fit well. It has been really windy and rainy these past few days, and so far so good!
Ordered rainproof seat cushion, on arrival it was only seat cover no foam lining. Verydisapointed. Had to go and buy foam to fill cover. All in all cost me double what I wanted to pay. Thought it was a bit misleading... or was it just me!
Very well made and arrived 7 days early, what more would you want. Very satisfied.
In all Happy with order. Although measurements were slightly wrong on 1 side by nearly 2" had to make adjustments to my frame.
Hi Robert, as part of our commitment to providing world-class products, we perform a Quality Check on all products before they are shipped to ensure that they do not contain any defects. It is unfortunate that sometimes a defect is not noticed, for which we apologize deeply.
We would request you to raise a ticket from your Covers&all account and elaborate on the issue along with the images of the product measured with a tape measure. Please be assured that our team will review and resolve the issue at the earliest.
The whole process was very well done from explaining to placing the order. The speed of supply and thx quality of the covers when they arrived yes certainly 5 stars.
Easy ordering, plenty of choice for securing cover. Heavy weight and durable worth paying the extra for.
Good instructions on how to measure. Arrived before delivery date. Looks well made. Haven't put it up yet so can't comment on weatherability etc.
Good, cover is good quality, could have been a bit quicker service that's all
Terrible after sales service …………………………………………………….
Hi Julie, we sincerely apologize for the inconvenience this has caused you. We understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We take great pride in giving our 100% every day to provide fast and friendly service to every customer, but in this instance, we failed. For that, we are extremely sorry.
We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us.
Great service and prices. Website easy to navigate and place order.
Ordered a custom size pizza oven cover and staff communicated very well to make sure all details and measurements correct, and delighted with final results. Would highly recommend.
Well made quality very good. Quick and easy to navigate website. Will use again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Irene, we regret the inconvenience caused. The product that you ordered was Bench Cushion Cover which is only a cover without the foam. We do provide the option for inserts separately. Please check https://www.coversandall.co.uk/square-rectangle-cushion-insert.html. To avoid these kinds of issues, we would suggest checking the product specification mentioned on the website for each of our products. Also, you may contact our 24 X 7 helplines for quick assistance.