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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Well managed. Unexpected quick delivery. I'm very happy!
Good overall experience, no issues re placing the order, measurements, packaging or delivery.
Very helpful person on the phone when ordering but should have explained how to order the size better. I needed a 3m x 3m canopy expecting it to be a 90 degree corner. My mistake was not specifying this and instead stated 3x3x5 resulting in a very narrow canopy which is not of much use at all.
It would have been helpful for this to be clarified/ explained at the time of ordering.
Brian Scally
Great quality, strong and sturdy,exactly what I ordered,measurements precise.
Initial difficulty ordering as would not allow me to amend check out box
Probably easy enough once you get used to the site
Easy to order the correct size but choosing material not so straight forward. Product excellent and fits the machine perfectly. Many thanks.
Heavy duty covers very welll made, look expensive and fit well, delivery by FedEx, within two weeks during Xmas period.
Good quality and sizing accurate fit for cushions.
Quick & easy to order. Help provided with measuring.
Easy order, cover is great for my window seat. Which is mostly used by our dog
The log store cover is good quality but from what I saw on the website, I believed it would have a zipped access to the front that rolls up. Ours arrived as a one piece cover all. When I emailed to ask for clarification I received a short blunt reply that I had received what I ordered, so please ensure you check and double check what you order as it's not clear to see. Don't go by the illustration on the products. Quite a large expense for something we will have to cut to make it usable, so a bit disappointing
Great insulated cover to protect my espresso machine in my mobile coffee trailer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David, we are sorry for the inconvenience caused to you while placing an order. As per your concern, we do provide a delete and edit option on the cart page just below the item details. Furthermore, as we are in a custom business, we have provided different options and described the product information on the website. Considering the same, we always recommend the customer to use the personal laptop or system to place an order so it will be easy for customer to place an order and access the require details. Furthermore, if you face any such issue, please feel free to contact our customer support team via call or chat.