On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
If you put in the dimensions then look at the details of each of the fabrics your demensions disappear. Other than that awaiting cover.
Have emails several times for a Vat invoice and I haven't been sent one. Not sure I can order from them again
Great covers, easy to measure and order, well made - very happy
A really great proactive bespoke cover design service
Great quality, easy to install.
Does just the job for a school outside reading area.
Excellent product, feels extremely hard wearing and durable. The fit is excellent. Very pleased for the price this product is amazing
Happy over all with the purchase I made. Good communication with the manufacturer while checking my measurements.
The downside is the card payment button doesn't work on website so the only other option to pay is via Amazon Pay
Took agrs to process card payment. In the end was forcto pay with amazon pay
I wanted a cover for an air conditioning unit on a balcony. Ordering on the website was really easy following the guidelines and made even better by being contacted to check on exact dimensions and my request for the closure to be on a particular side. The cover arrived, fits perfectly and is really good quality. I will certainly order from you again.
As I mentioned, the cover measurements were smaller than those I supplied. The cover did not come with a foam insert (ie the actual cushion) as I thought it would...possibly my fault for not asking. To be fair the cover was well made and of good quality.
Hi Trevor, thank you for your time and feedback. We are sorry for the hassle that this may have caused. We would like to share that you can share the images of your smaller cover with our escalation team on [email protected], they will make sure to rectify the error. We want to share that we have mentioned in the product itself that it's a rectangle cushion cover which means we will be sending only the covers not the products and if in future you find any questions that needs to be answered, you can contact our customer support team as we have shared your feedback regarding their non-availability. This is serious and we will make sure this never happens again. We suggest you to kindly connect with us via chat or email us your questions. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!
Good ordering experience and size was perfect. However the material is just shiny pvc. Not what was expected.
Good service, easy to use website and place order. Arrived quicker than expected
Struggled to find a cover that suited. After a bit of looking I found this company.
A bit of customisation possible which is good.
Can't fault them, as described it took about 3 weeks for delivery.
Good range of products, and the custom extras, a great addition
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nushi, we apologize for the misunderstanding that you have faced regarding the invoice. We would like to share that we have taken this note on priority and asked our team to reply to you in 24-48 hours regarding the tax invoice and the details. We emphasize that you have been frustrated and was not satisfied with the resolution on chat as well as email. Kindly rest assured that the concern team will get back to you. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!