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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to order. Simply provide a photograph of the item the cover is required for, together with the measurements. If there are any further measurements required, the company will contact you to clarify.
Very good service and price\quality only thing i didnt like was all dimensions needed to be in inches and not CM so made it more difficult to input what size i needed
A order I placed I never received you cannot speak to anyone it's chat or email if you call they revert you to previously mentioned I am not at fault but finding it very difficult to get a refund steer clear of this site if something goes wrong and you want it put right
Great help when I called for an ETA, I was given the tracking info and the covers arrived in good time and just as I had specified.
Really well made and good quality, and measurements exactly right even though my custom cushions weren't a regular shape - just perfect service all round and so happy to have completely revitalised my outdoor furniture
Fantastic quality and fit. I chose the beige and they are great. Very pleased.
Easy to use website. Excellent value. Quick turnaround. Very happy with the covers.
Recommend without doubt.
Once again a very fast turn around on my order. Lovely cushions for my outside table and chairs. Great quality. Very happy customer
The attention to detail was way above my expectations. From ensuring that the cover was the right size for the intended chair to keeping me informed of progress and shipping times. The cover is great too, with a hidden, waterproof twin zip. Excellent service and at a very competitive price.
I'm not the best at on-line stuff but once I got my head around the layout things went more smoothly. Did get a little confused with one of the drawings as it wasn't labelled so there was a misunderstanding. However, the telephone support team were excellent. The on-line customer support chat is great too. Thanks for persevering to get us to the end point, really appreciated.
Hi Vanessa, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!
Lovely selection of fabrics, thank you. Good sourcing website for outside covers
Fedex said they attempted delivery, but did not leave a card. They left me a vmail and told me to call a number to discuss redelivery, but their system doesn't allow communication with an agent unless one has a Fedex account. The reference number they provided would not get me through to an agent. I had no idea if a scam or not as all they said was the package was from India.
Hi Keith, We truly regret the inconvenience you have experienced. We appreciate you taking the time to get in touch with us. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service. As we rely on outside logistics providers, we have no control over this aspect of the process, however, as your feedback is valuable to us, we have passed it to the concerned team for a better experience in future. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We value your time and effort in contacting us.
Brilliant to know about the possibility of measurement, design and types of material.
Perfect all round, excellent quality, timing was as per time given at time of order
Had trouble finding new covers for the cusions for our fatten furniture.
Decided to get them custom made
Very happy, good quality, and they fit perfectly
Many thanks
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Roy, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this.
We request you to raise a ticket from your Covers&all account and address it to the Brand Management Team. Please be assured that we will look into it promptly.