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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Contacted the team on 4-5 occasions, unable (unwilling) to help. Response often took days
All good, good quality, good service, good price, good delivery. Thats all I ask for.
The website was easy to follow with instructions on measurements required. This is our 2nd item from the company and I'd buy from them again.
Arrived earlier than stated. Outdoor curtains very good quality and made exactly on the measurements I gave.
The order was easy to place and was deli on time. The cover was true to representations
The quality of the material and, crucially, the fit are both excellent. There was a lot of back and forth when finalising the measurements but responses were fast and the attention to detail was excellent. Would definitely recommend
Good quality cover that is certainly waterproof and looks robust. Seems good value so far
Plenty of choice on the website, easy to find what you want even though everything is in inches!
Whilst the item was fine, I misread what it was as I wanted a cushion for my bench. However this was a cushion cover not a cushion. I wanted to return it but received a long winded email which made no sense and basically said I wasn't eligible for a return
Waited a month for patio furniture cover but delighted with it when it arrived.
Excellent support all the way through the measurement and design process
Ordering the goods was easy but delivery took some time and I was unable to contact anyone via telephone or Email
We are extremely pleased with our new cushion covers. The shape and fabric are good and I would recommend the company to other buyers.
Easy to order, cover well made and made from quality waterproof material
Very good service all round. I will definitely order from your site again, thankyou.
Bought a bespoke table cover to fit my square garden table that features a raised fire pit in the middle. Very easy process to follow and the cover fits perfectly.
Very good service, product made to measurements and fits the gazebo perfectly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Daniel. We regret to inform you that your customer service experience was unsatisfactory, and we would like to apologize for that. At Covers & All, we aim to provide prompt responses to phone calls and emails. Unfortunately, there were unforeseen delays in processing orders, which hindered our ability to meet our usual standards. We deeply regret any inconvenience caused. Our team has put significant effort into simplifying and improving the ordering process. To assist customers in visualizing the fabric accurately, you can simply hover your cursor over or click on the color or fabric options on our website. We apologize for any discrepancies between the website representation and your expectations, as well as our inability to assist you in changing the color. By the time we attempted to respond to your email, your order had already been sent for production. We always recommend that customers contact us via phone or chat within two hours if they wish to modify their orders, as emails may take at least 12 hours for us to respond to. If there is anything we can do to rectify the situation, please do not hesitate to contact us via email at [email protected]. Thank you for bringing this matter to our attention.