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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Arrived on time and as described. The material is very durable and I am happy with the result.
Easy and use measuring visuals really helped me calculate what I needed, the specific bespoke size ability was very helpful, great choice of colours and quality options, delighted with our cover.
Surpassed all my expectations. Will order covers for my other outdoor furniture.
Easy to order and products are good quality ( 100% waterproof), my only negative is that it took a while to get delivered, but this would not deter me from using this company again
Overall I was very happy with the product but it only came with tie down holes on the diagonal corners and I was expecting 4 holes, one on each corner.
Very happy with the quality and style of the cover for my Grandsons playhouse
Specification process was very useful, follow up from their designer confirmed the dimensions before going into production. Good consultation. Delivered on time to my dimensions and fitted to the settee perfectly, would certainly use them again.
They feel like great quality covers. Excellent communication from the company as well.
Very easy ordering and payment and super speedy service and delivery
Website is simple and easy to use however we've ended up with an unpleasant pleather type material which isn't at all what we thought we'd ordered.
Unfortunately we can't use them because they just won't be nice to sit on.
Easy to follow instructions for measuring and fabrics seem to be good quality.
Very good value for money.Covers are of a good quality as are the zips.
Would recommend and will definitely be ordering in the future.
Good quality and reasonable price good quality and reasonable price
Very efficient, well made without being expensive.
Very pleased with our purchase and now onto our 2nd order.
Very speedy service and a very good quality product. Worth the wait and would ordera from them again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Maria. Thank you for sharing your feedback with us. We apologize for any confusion or dissatisfaction you experienced regarding the fabric selection and the material received.
We understand that it can be challenging to determine the exact look and feel of a fabric from online descriptions or images. We apologize if the leather-type material you received was not what you anticipated. We strive to provide accurate descriptions and images, but we recognize that sometimes they may not fully meet expectations.
In situations like this, we recommend ordering a sample kit in the future. Our sample kits allow you to receive small swatches of various fabrics, giving you the opportunity to feel and assess the material firsthand before placing a larger order.
We regret that you are unable to use the covers due to their texture. If you have any further questions or concerns, please reach out to us at [email protected]. We value your satisfaction and will work with you to find a solution.
Again, we apologize for any inconvenience caused and appreciate your feedback. We will continue to improve our website and product descriptions to provide a better understanding of our materials.