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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Product exactly as described, delivered on schedule in perfect condition
Excellent product and received earlier than scheduled date
Easy process for size and the fit is good, as is the quality Very pleased.
Website very easy to follow with loads of choices. Submitted order and it arrived promptly. Item is well made and looks impressive. I'm very happy with the cover.
Very good quality cover for our table top kettle barbecue. Fits perfectly. Will be keeping outside.
After ordering and uploading my photos a designer raised some questions to the design, improving the fit for our chair stacks.
Excellent! Fast response, high quality product, very pleased.
Really good fit.
Nice quality
Good value for the money.
Wood highly recommended this product
Very pleased with the product. I was told that it was ready but had no idea when it would come. It would be helpful if tracking was available.
My day bed was slightly different in shape, however, once i'd given the measurements the designer contacted me to confirm with a very detailed request which made life extremely easy! Great service!
Totally satisfied.The product is well made and will cope with all weathers.
Unfortunately I put the length in centimetres and the cover was far too long but we have altered it our and it's ok.
Didn't realise it had to come from USA so took a while longer than expected but a great product at a good price, worth the wait.
Easy negotiation of web site, great range of products and superfast delivery
Good quality sail received but it was a few inches smaller than we had agreed so be careful with your sizing. The communication with the company is good but takes a few days and difficult to find the history of what was agreed when you try to go back.
I almost didn't order due to concern over the cut tolerance being stated as +/- 2 inches on the website, and quite a lengthy delivery lead time.
Fortunately, the tarp was made per my spec and it was delivered sooner than estimates.
I also found working with inches instead of metric dimensions frustrating, but easy to overcome.
Patio set now covered. Cover durable and handles help with placement. Delivery within time promised. Very happy with service.
Would buy from again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anne, as part of our dedication to offering world-class products, we conduct a Quality Check on all items before they are dispatched to verify that they are defect-free. It is regrettable that occasionally a flaw goes unnoticed, for which we sincerely apologize. We request you to raise a ticket from your Covers&all account and share real-time images or short video measuring the product with a tape measure on all sides along with an image of the white taffeta label that is sewn to the edges. Please be assured that we will look into it promptly.