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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The Swatch arrived quickly and the materials are of a very high quality
Good product. Reasonable price. Delivery a little longer than expected but no issue.
Ordered custom made because my garden chairs are quite tall but covers received are much too short and sofa cover isn't wide enough
Overall the cover material is substantial and given the measurements the covers are a good fit. My surprise is that the the tape seams do have a series of needle holes which at this point I'm unsure if they will leak. There are a small number of needle holes within the body of the material and again unsure if this will present a problem...Hence my very moderate satisfaction.
Good value, I wasn't receiving emails for design confirmations? Sizing off and +1-2" tolerance is really difficult to try and size something for. Also, using inches for measurements very out of date!
Such a wide choice of covers, if you can't find what you want here then it doesn't exist
Quick and easy to find and place the order
Piping on all the cushions, double zips and material under the zip for even more protection.
Great quality very well made covers! Happy customer!
The whole experience was exceptional. Really professional design experience.
I found website easy to use and detailed enough to know they will get my exact requirements just right. After ordering I got email woth estimated delivery date, it was within 1 day of the date I got it delivered. Quality of product seems excellent
Placed the order, filled out or the measurement as requested. Just a few emails to make sure the measurement were correct, The cover is a great fit.
Very good quick at answering questions. The chat line was very helpful. A good product for the money and does the job
Ordering was easy, but unfortunately after the first rainfall the table and chairs became wet
Very easy to place order using online tools Excellent from ordering to delivery, very pleased with fit and also has space for those extra cushions you have to compliment furniture.
So far. So good! I guess the real test will be how well they weather a Scottish winter …
Previous order was also for a Cover Tuff, however it was a lot heavier quality than the circular Cover Tuff recently received? I'm hoping the cover will last as long as anticipated!
Quick and efficient service to order custom made cover!
Very easy to order. Put your measurements in and hat presto! Perfect covers arrive - thrilled
Ordering is quite straight forward, however, there was a confusion and the order was delayed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nicholas, as part of our dedication to offering world-class products, we conduct a Quality Check on all items before they are dispatched to verify that they are defect-free. It is regrettable that occasionally a flaw goes unnoticed, for which we sincerely apologize. We request you to raise a ticket and share real-time images of the issues that you are facing along with an image of the white-taffeta label that is sewn to the edges of the cover. Please be assured that we will look into it promptly.