Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent service thank you. I was contacted about my measurements and am very happy with the service and product.
We bought a grey cover for a bench that's over a century old, so not your average dimensions. The instructions on the website for measuring were clear and simple. The cover fits perfectly and looks very smart.
Order, follow up, delivery all good. Product is good quality and all arrived as ordered
Easy to order came within a week the covers were good quality and well made. They were exactly what I ask for to the exact right measurements. I will definitely buy from covers & all again
Good experience, but some some aspects could be improved
I was looking for a cover for our garden table to replace the previous one which had decayed over time.
The Coverall covers use very heavy duty material which should not degrade in sunlight, time will tell!
First impression is that this cover will last years.
Very quick, clear communication on deadline. Delivered on time. High quality. However I would say that it's not entirely clear the difference in each of the materials available and their appearance which means you have to gamble.
Great product and very impressed with quality, came as I requested and would highly recommend.
I'll certainly be coming back in the future.
Easy website to use. Kept up to date along every stage of the way
Very happy customer. Already recommended this company to family and friends
If Carlsberg did coveralls then this is how it should be.
Very happy with our custom made covers. Top service throughout, from initial design and ordering, through proofs and final measurements, to production and delivery.As above
Overall the covers ordered was what I wanted. However, I supplied the exact measurements when ordering and in general they fit. However the additional excess as described in the ordering process has made them too loose. Can be tightened but they look too large like I haven't measured correctly.
The process of ordering the cover and confirmation of sizes, final designs and then sign-off was very protracted and disjointed. The use of a call centre deal with service queries meant that you didn't feel the company cared about the service you received, it was simply transactional and impersonal. The email's with spec sign-offs were lost in the snowstorm of offer emails and all got dumped int he spam folder so I missed sign-offs on the designs, delaying the process. TIn contrast I bought some specialist metal polish online from a company in Lancashire - for the same table - and the service was excellent, talked me through the different finish options, knew exactly what was best for the job I was doing and it was the same person every time I spoke to them. The emails were specific to the job in hand and I wasn't bombarded with sales emails. The ironic thing is that because their service was good and they didn't bombard me I've used them for other products since. I'm not sure I can say the same of Covers & All because I can't be bothered emptying my Promotions and Spam folders every week.
I was impressed with the attention to detail CoversAll paid to producing exactly what I wanted. I certainly will be using them again in the near future.
Very helpful with buying the correct size. Constant communication until the measurements were correct.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at [email protected]. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date

