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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Made to measure patio table and chairs cover is exceptional. Very good quality and well made. Delivered to time with good customer service. Would definitely recommend
Made to fit our fire pit, great quality and great price to say it was bespoke
3rd time using Covers&all was happy with last 2 covers and have ordered confident that this product "insulated tarp" will also be good quality. Up- date very pleased with product.
The whole experience from start to finish was very slow and drawn out.
No one on the phone at the customer services dept could explain or understand what the questions were that i was asking regarding my sail, so before we actually placed the order from start to finishing it took around 2 to 3 weeks of going backwards and forwards trying to understand how the whole sail/attachments/measurements actually worked.
Well made product, confusion over measurements but we got there in the end!
Had to pay a little extra than we anticipated but overall we are happy with the quality and purchase thank you
Easy to navigate website although did experience a few 404 error messages with broken links.
It was very easy and and the product was very good quality and perfect for what I was looking for would use the company again if needed.
Great web site, okay product, they forget the customer is human.
Not impressed.
Item arrived on time no problem. I made a mistake with the size and they corrected it immediately
I would recommend the tarp - strong material and has been tested in very wet and windy weather
Delivery service poor
Item easy to order and arrived promptly and kept informed for progress
A really simple website with good explanations on how to personalise the item you wish to purchase.
Very professional service, with clear and concise information.
I volunteer at a heritage railway. We don't have sufficient cover for all of our platform barrows and trolleys. I didn't want plastic covering so i looked up canvas tarpaulins and there you were.
The 5'x7' covers are big enough to drape over the sides and ends. I ordered green and their faded appearance is just perfect for what i wanted to achieve.
I wanted tan, not black. Black was sent and the order was not rectified.
Dear Ashley,
We apologize for any inconvenience you've experienced. Our records, as reflected in the order receipt, indicate that the item was indeed ordered in black and correctly delivered as specified. We acknowledge that your interaction with our customer support team may not have resulted in a satisfactory resolution. We understand that mistakes can occur, and we are committed to identifying the best possible solution for you. An email has been sent to you outlining the most viable resolution to address this issue. We appreciate your patience and understanding.
Thank you,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lindsay, we apologize that our service did not meet your expectations. We strive to provide fast and efficient service to all of our customers and regret that we fell short in your case. We understand your concerns and are committed to ensuring that our customers have a positive experience with Covers&All. If you encounter any issues in the future, please do not hesitate to ask for a supervisor. Your feedback is important to us, and we have shared it with the relevant team to improve the customer experience. If you have any further concerns about the product you received, please use the "Help & Support" option in your account and our team will assist you.