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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Pleasant surprise to have received such a wide range and all of good quality.
Brilliant apart from not liking my post code. And all the sales emails that follow
I had a chat with someone when I was ordering. They were helpful and made me feel confident about placing my order.
Easy ordering and not too long a wait. Pleased with product - could do without all the subsequent marketing emails
I have ordered several covers from 'Covers & all' and I have never been disappointed. Excellent products of the highest quality, made exactly to my specifications.
I'm very pleased with the quality of the product and the efficient service
Don't buy anything from this company.
Website was very misleading and when there was a problem the call centre was not in the U.K. And everyone I spoke to promised me call backs etc and I never received one single call back.
Am left with a sunshade that is completely the wrong size that I haven't received a refund for. Would sometimes take upto an hour to get through to anyone on the phone and even then nobody I've spoken to was able to help me and would continually promise I'd get a call back.
I've noticed now the web page has been changed showing how some adjustments in measuring should be taken into account if purchasing the hardware accessories pack but there was no mention of these adjustments when I ordered and I explained the accessories pack
In this instance wasn't even for this sunshade. The sunshade that was delivered was far too small and wasn't even a right angled triangle which I'd ordered. Very dissatisfied with the product and equally dissatisfied with the very poor customer service to put this right or give me a refund. Very bad company with bad business ethics that I would advise you avoid at all cost.
A very good and responsive service, the item arrived in good time and fitted exactly
Excellent service Careful and efficient Thank you again
I've used Covers & All for my business and this was for personal use. Cover ordered delivered quickly and am happy
Ordered custom covers. They were delivered as ordered. Nothing not to like
The cover was well made and to the correct dimensions. However, it was not clear from the website that the manufacturer was in the USA. After my order there was a reply requesting that I check my dimensions. I replied with a small change to one dimension and this was acknowledged. After a further month of waiting, I hastened the delivery and was told that the order was on hold waiting for a "go-ahead" instruction from me. I had missed or not received this "start" request email, so was unaware that the order was on hold. Therefore, it would be helpful if one or more hasteners were sent if no reply was received within a week or so. This might avoid unnecessary delays. Overall, a good product.
Liked the quality of the covers and speed of service. I had problems in getting 2 custom shaped covers, nobody seemed to understand what I was asking for.
Hi Roger, we apologize for not meeting your expectations with our service. Our goal is to always provide efficient service to every customer. However, we acknowledge that we fell short in this instance, and we are deeply sorry for any inconvenience caused. Your feedback has been shared with the relevant team, who will be in touch shortly to offer the best possible resolution. We are pleased to hear that you are satisfied with the quality of the product received.
Very responsive Customer service portal from enquiry > to order placement.
The product quality is great and also a great fit for my pizza oven.
Kit contained far more than I needed to see and could, perhaps, be more focussed to deduce waste, or be supplied with a returns label.
Seamless experience from ordering to delivery. Email teaching information and pre arranged delivery, driver was very helpful.
Cover appears very robust, fits the table very snugly and fastens down very securely. Great value for the cost involved
Good product, quality, strong fabric and handles. Large bag, can easily hold a much larger tree than ours.
Easy to use website with fast and efficient service. Great value for money.
I was having a cover made for an aeroplane tug, using one of the templates I order my cover. The engineers rightly queried my dimensions which seem a bit unusual but where correct. This shows that they really do interrogate the order to make sure it is correct. Considering this product is made in India and shipped to the UK the speed of delivery is brilliant.
East to use with prepared templates.
Made to measure patio table and chairs cover is exceptional. Very good quality and well made. Delivered to time with good customer service. Would definitely recommend
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Matty, We apologize for any inconvenience you have experienced and appreciate your feedback. We understand the frustration caused by discrepancies in your order and the challenges you faced when attempting to resolve the issues. We acknowledge the importance of addressing your concerns promptly and have worked diligently to identify and implement a solution. We kindly request your acceptance of the proposed resolution to conclude this case. Your satisfaction is our priority, and we are committed to ensuring that the proposed solution meets your expectations. We apologize for any communication lapses and extended wait times you experienced when reaching out to our customer service. We are committed to enhancing our processes to avoid similar issues in the future. We are actively working to facilitate the process of receiving the correct product or a refund. We apologize for any frustration and inconvenience you have experienced and appreciate your patience during this investigation period. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust in Covers & All.