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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very happy with the service and product purchased. The cover was made to my required size.i
Very happy with the product. Delay caused by web chat form not working. Subsequent contact by phone and email got it sorted. Would use again in the future.
The cover was made perfectly and fits exactly how I wanted it to. Very happy with that.
The only reason I've gone 4 star and not 5 is that the printing on it is very basic, single colour, not the image I uploaded. It was replaced with an ok one without discussion. It's not the end of the world but had they told me they were going to do that I woulda gone without the print. But overall the cover is excellent.
Great product, that fits perfectly and exactly to the measurements I provided.
Easy to use website, with lots of options.
Ordering process was quite complicated, but I got there in the end and liked the product
My cover was made to measure. It is too big but that's probably my measuring and the fact that the chair is a non standard shape. It has blown away once. I do not find the draw string toggles easy to tighten.
Very easy to do, and the team asked questions to make sure design was correct.
Good to find an internet provider willing to offer bespoke solutions.
Easy to navigate design and ordering process, payment and delivery. Finiched product is high quality and fits perfectly.
Very easy website and nicely surprised at how quick I received the bespoke patio table cover. Thanks.
I placed order for 6 curtains with a delivery by date with was specified for an event.
On chasing delivery my order arrived 10 days late and on opening only 4 curtains sent.
I contacted Covers an all UK who said the second two curtains were going to be dispatched a week later.Due to late and part only delivery I had to make other arrangements from elsewhere locally.
When I placed order I had no idea that Covers & All UK would be making and dispatching the curtains from the other side of the Globe.
Dealing with the company on the telephone on a couple of accations I found very difficult as the person dealing with you spoke with a very strong accent.
Dear Graham,
We sincerely apologize for the inconvenience you experienced with your recent order of six curtains. We understand the importance of timely deliveries, especially when specified for an event, and we regret that your order arrived 10 days late.
Furthermore, we acknowledge the frustration caused by receiving only 4 curtains initially and the subsequent delay in dispatching the remaining 2 curtains. We understand the need for a complete and timely delivery, and we're sorry for any inconvenience this may have caused.
We want to clarify that our curtains are manufactured and dispatched from a global location, a detail that was not explicitly communicated during the ordering process. We understand this lack of information may have affected your expectations, and for that, we apologize.
Regarding your difficulty in communication due to a strong foreign accent, we deeply regret any inconvenience caused. We are committed to improving our customer service, and your feedback is instrumental in this process.
Rest assured, we have taken note of your concerns and are actively working on addressing them to enhance our service. We appreciate your understanding and thank you for bringing these issues to our attention.
If there's anything more we can do to assist you, please feel free to reach out.
Sincerely,
Really pleased. This cover will last a lifetime unlike a lot I've had
Will defo be recommending. These covers were great quality and fit to perfection.
Hoping they will last.
Excellent product very good value for money. Would highly recommend.
Bespoke manufacture to sizes given, size perfect, good product, very quick delivery.
A great service, quick, sensibly-priced, delivering well-made products!
What an Amazing Service! Personal, Bespoke, Well Designed, Well Made & Very Reasonably Priced!
Easy to use website. Relatively quick delivery and good quality products.
This company communicate well to ensure that the product supplied is exactly what is required.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Judith, we are sorry to learn about your dissatisfaction with the received product. Upon reviewing the details, we found that the cover was fabricated to the ordered dimensions as per our standard process along with the leeway to the given width and depth. We certainly understand your concern and perceive that this kind of error can happen anytime while ordering online. To avoid this kind of issue in the future, we recommend contacting our 24/7 call or chat helplines and sharing images of the article. Rest assured, the team will assist you with the best suitable products, tie-down/finishing options, and step-by-step assistance with order placement.
We're here to help you with any problems or questions you may have. The quickest way to reach us is typically by chatting with us directly from our website. You may also reply to this email; we aim to respond to every email within 6 hours.