On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Order for octagonal cover asked for radius measurements but the order arrived with these measurements used for the diameter of the cover so the product is useless.
Hello Margaret, we apologize for the inconvenience caused to you. On the octagon fire pit cover's product page, under the measurement section, we request the height and different angle diameters of the product. We also provide a "How to Measure?" guide to help customers. The product was shipped according to the dimensions and details provided in your order. If you have any further concerns, please feel free to contact our customer support team via call or chat.
So far so good. I'll wait and see how long it lasts, but it seems hardwearing.
Thank you, Sandy, for the positive review! Please be assured that we always deliver products according to our customer's requirements. We have simplified our process to make it easy for you. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Good delivery, fast with no issues. Better than expected so overall more than happy.
Hey Grace! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
No response when order placed. Phoned, but all in order and product arrived earlier than expected.
Hey Peter! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Thank you, Jodie, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Would trust this company for all your needs. Top draw company and products. Also, prices are reasonable.
Hey Anne! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy site to use, cushions covers lovely, very happy with them and have ordered again from this company as I was so impressed with what I received
Hey Sarah! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Easy to order. Clear instructions for measuring of cushions. Good choice of fabrics. Good value for money
Hey Sylvie! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
So far so good we are very pleased with both the service, quality & understanding from the company of our needs for our beautiful reclining chairs
Hey Michael! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordering was simple, but there was no communication about delivery and the package turned up out of the blue. It was a good job we were at home!
Thank you for your feedback. We're glad to hear that you found the ordering process simple. We apologize for the lack of communication regarding the delivery. We understand how important it is to keep our customers informed and will work on improving this aspect of our service. We appreciate your patience and are happy that the delivery ultimately worked out. If you have any further concerns or need assistance, please don't hesitate to reach out to us directly.
Don't know if there was a problem with the website, but it would not let me pay. After numerous attempts and giving it on lasr try the day after it finally worked.
Hey Patricia! Thank you for your review and for bringing this issue to our attention. We apologize for the inconvenience you experienced while trying to complete your payment on our website. Your feedback is valuable, and we will investigate this issue to ensure a smoother payment process in the future. If you encounter any further issues or need assistance, please do not hesitate to contact us. We appreciate your business and hope to serve you again soon.
See above dimensions of 'bag' not I feel as ordered. Online service to change date of delivery excellent.
Hey Anthony,
Thank you for sharing your feedback; we really appreciate your time. We have checked your order, and it has been processed correctly. We are not sure which dimensions you are referring to. If you still find any incorrect dimensions in your order, please contact us at grievance@coversandall. Thank you for appreciating our online services.
Website easy to use, great communication and delivered earlier than expected
Hey Steven! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This website was one of the only places I could find a made to measure cover. Good website easy to understand and order. Would recommend
Hey Stephen! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Faster delivery than stated on the website was here with in 5 days. I got the tough tarp and the quality it great. It's my second order the first one was marquee sides which was 9 metres by 2 meters and there great to. Colours are nice. One suggestion with the website is to add centimetres to the measurements.
Thank you, Lewis, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Good just need a metric system to help with sizes. Good website
Excellent from ordering to delivery.The covers are well made and we were well informed on delivery
Thank you, David, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Easy to order on the website with faster delivery than expected!
Thank you, Francesca, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Straight forward to deal with. Products fit like a glove. Very pleased.
Thank you, Malcolm, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Good website and easy to follow instructions. Prompt delivery
Hey Adam! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Jackie, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!