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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The cover is slightly bigger then the dimension I gave as I did want a tight fit to cover cushions but it will do the job for now. I initially gave 3 set dimensions with photos at the order stage and for some reason they still got the dimensions wrong at the review stage in the PDF with completely different set of dimensions which meant I had to get in touch and ask them to change the dimensions. I'm not sure how they can get this wrong since you input the dimensions on the website and I also said the exact same dimensions in the description area? The website appears to make you feel that its a UK made product but its actually made in India and shipped in. I was very surprised at the speed. I can't comment on the quality as its not been used for long enough but its feels good enough for me so far.
Hi Paul! Thank you for sharing your feedback. We're glad to hear that the cover is serving its purpose. The initial dimensions provided in the images were slightly smaller, which led our team to create a mockup accordingly. However, after the mockup was revised and the dimensions were increased as per your request, the final product might feel a bit larger. Please know that the cover was manufactured according to the order details provided. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
You absolutely delivered as promised - from design changes & suggestions, through to the finished items. The quality & attention to detail has been spot-on. We would have no problem in recommending you to others.
Hey Ray! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fitted perfectly and the quality is second to none, this is my go to in future, arrived as stated and kept well informed about delivery via email, well done Cover & All
Hey Pat! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Really helpful team who checked our measurements, very happy with service and cover was delivered a day earlier than estimated. Fabric is very robust and waterproof so far! Very happy.
Hey Hayley! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Made to measure product, instructions provided for accurate measuring and arrived before expected eta.
Highly recommend
Hey! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very quick. Fitted! Better quality than expected and good quality
Hey Mandy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
They arrived but want what we needed we have emailed to return but haven't heard anything
Hi Craig! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The covers are very good quality. They arrived quickly. They fitted very well on three of the items I ordered but were extremely tight to put on the other two.
I discussed fixings with a customer service agent but later got a call suggesting different fixings. I went with what was recommended but I don't like them. They are far too long and difficult to secure. I also upgraded the fabric for two items and this proved quite costly.
Hey Evelyn! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The instructions for measuring were great. The fit was excellent and the material was fit for purpose.
Hey John! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
... was the ordering experience. The covers, although not yet tested are well made and fit perfectly. This will save a lot of stacking and moving garden furniture in the winter months.
Hey Lin! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent quality, speed of delivery considering shipping country, I recommend
Hey Suzanne! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Hilary! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent service from start to finish and the sail shade is superb.
Hey Steven! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey John! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Easy to order and input measurements. Arrived on time.
Have tried it for size and it fits perfectly on our outdoor coldpod.
Only negative is the blue colour rubbed off onto the wood of our cold pod.
Still happy with our purchase and would recommend.
Big test will be against the Scottish weather we experience here.
Hey Alan! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
High quality product and very well priced. Measurements exact and product met full expectations
Hey Steven! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Website could be better. I would order a table cover but I can't work out which one is correct
Hello Charlotte, thank you for your feedback. Although we strive to make the ordering process as straightforward as possible, we recognize that there is always room for improvement. If you encounter any issues or need help finding the right product, please don’t hesitate to contact our customer support team by phone or chat. They will be more than happy to assist you.
Really well made, nice colour, and sent quickly. So good to be able to order something made to measure.
Hey Hannah! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very impressed with the whole process, the attention to detail crosschecking measurements, the ease of speaking to an advisor and that the fact the product arrived before the designated date.
Hey Ralph! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Sally! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!