Costway Canada

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Costway Canada
costway.ca

Important Things to Know:

These tips are generated by AI, based on customer reviews from the past year

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Costway Canada Reviews Summary

Positive Highlights

  • Competitive pricing is frequently praised as much lower than other retailers.
  • Shipping is often fast, free, and arrives earlier than expected.
  • Many products are described as sturdy, well-made, and easy to assemble.

Negative Highlights

  • A raised garden bed cannot hold soil due to durability issues.
  • Assembly can be difficult when screws do not fit properly.
  • Customer service may not assist with out-of-warranty parts or returns.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Jul 1, 2026

Raised garden bed purchased would not hold earth for planting veggies. Very cheaply made product. Was too late in planting season to send back and get another one. Have ceased any purchasing with this company. I know these comments will NOT be published to the public.

Jun 1, 2026

Good Service Great umbrella nice. Price. Highly recommend to order from Cost way Canada. Item was exactly like shown and described. I have ordered items over the past few years never disappointed in service or quality

Jun 1, 2026

These chairs are very nice. They are sturdy and look great in my kitchen. The only thing that would make them better is if the swivel would be on a spring so that it would return to its original position once you stand up.

Apr 9, 2026

Our daughter has just moved into her first home and so we purchased a Pergola from Costway. We've gotten quite a few things, from them, before and so felt confident that the pricing and quality would be excellent. She hasn't assembled it yet, as the weather hasn't co-operated, but they are very excited to get it going very soon.

Jan 8, 2026

After checking similar bags on multiple sites at higher prices, I came across this option which appeared to be the same as elsewhere but at a much lower price. Awesome! Haven't had an opportunity to use it yet because I purchased at the end of season but am looking forward to not having my clubs clanging around. The delivery came much quicker than the expected date which was a nice surprise.

Mar 8, 2026

Chairs are just what I needed - their good quality, easy to put together, sturdy An upgrade from stools to chairs - they make a huge difference on comfort!

Dec 5, 2025

Looks like a very modern, sturdy cat tower. Most of it was easy to put together. The cat bed at the top with a wooden half wheel with spindles is utterly impossible. The screws don't fit in the holes. Three spindles are fastened, the others continue to fall out while you try to attach the three with screws that do not fit. Period. I guess I'll try my power drill, which is not a required tool for assembly. Disappointed.

Jun 1, 2026

I have been a Costway shopper for a few years now. Everything I have purchased so far is exactly as described and much less expensive than any other retailer.

Jun 1, 2026

Purchased this sturdy, relaxing lounge chair for the patio as it has a cover that comes over the top and protects you from the sun - the holder on the side for your book and drink is very useful.

Mar 6, 2026

Am very pleased with the hamper, it was so easy to put together, no hammer, screws all you needed was look at the instructions. It is lovely and thanks so much. Would recommend purchasing one if looking. Thanks, my second purchase and so pleased with the great Customer Service.

Jun 1, 2026

We had attached a patio umbrella to the table- very solidly anchored. Wind gust came, umbrella fell on the table and it cracked one of the top boards all the way down. That was disappointing. We will attempt to regulus the wood board

Aug 4, 2026

Costway has a lot of stock and great prices. I have purchased several items and loved them all. Shipping was free and I received my items in a few days.

Aug 8, 2026

No mini split Heat pump parts available for purchase outside of warranty. If you ever purchase the heat pump from the original owner and need parts of any kind to fix the unit, Costway will not work with you to sell you those parts. I need an indoor unit for 18k heat pump and customer service will only cooperate if you purchase the unit directly from them, have a warranty, and order number available. In the past I bought AC directly from Costway, and I didn't know they don't care if you're out of warranty. I mean that creates pollution. One could be using your product for years and you would still be making money.

Aug 1, 2026

We purchased the 8 passenger Dining Room set with the 15 ft lighted umbrella. It arrived within 10 days and I put it together on a Saturday. There's lots of screws and parts, but it went together surprisingly easy. It looked so good we decided to then purchase the 9 seater couch set with firepit. Same thing, came within 10 days, spent a Saturday putting it together and it looks incredible on another one of our decks. For the price the quality is very good. We ended up putting Scotchgard on the cushions for the couch set, for a little more protection of the fabric. All in all, a great shopping experience, hassle free instructions and we are happy.

Mar 5, 2026

Easy to order although I was a little nervous that it would get damaged during shipping- Ended up I was worrying for nothing- delivery as great- package not damaged at all- item itself was packed very well - It was easy to put together, and both looks and works great

Apr 9, 2026

I ordered electric guitar kit the price was great the service was great the app was easy to use I received it when they said I was being delivered and the electric guitar kit was packaged very well and it sounds great I highly recommend using Costway Canada.

Prices, customer service amd quality of products all have been great. And I have ordered many items, arriving on time and geat quality.

Jul 4, 2026

Ordered patio furniture. Very satisfied with the quality and price. Fast shipping. Would highly recommend.

Dec 9, 2025

I received the product but unfortunately it detaches from each piece very easily and does not work well

Aug 4, 2026

I ordered the outdoor Wicker and it already broken the string and its only 2 months old I wish I can return

Mar 8, 2026

Pleased with order as described in appearance and quality. Service and info clear and timely.

Jul 4, 2026

Quality products for a very reasonable price. Will be happy to purchase from Costway again.

Jun 6, 2026

Product arrived on time and as described. My daughter loves her wardrobe.

Dec 11, 2025

The product was delivered on time and works very well.

Jul 4, 2026

I love shopping at Costway Canada and recommed it to my friends and family

Jul 1, 2026

J'ai acheté une poussette double places pour bébés jumeaux (style poussette parapluie). La poussette est légère, facile à manipuler et pratique à transporter. Elle a des filets derrière les sièges très commode pour apporter des petites choses pour les enfants. Et il y a également un panier en tissus sous la poussette comme autre rangement. Je suis absolument satisfaite de mon achat.

Mar 14, 2026

Is a good product and install was relatively easy

Aug 4, 2026

Très satisfaite de l'ensemble reçu autant par la qualité que la beauté

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Reviews that mention popular topics
Canada
1 review
0 helpful votes
Follow Jim Y.
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Ride on toy tractor
July 9, 2023

Orderd the ride toy tractor for my granddaughter and arrived on time. Easy to put together and works great so far very happy with it

Date of experience: July 9, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
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Don't expect fast delivery
July 9, 2023
Updated review

Navigating the website was no problem. It was in the delivery. No updates on the process. Took forever to get the product but it did come. And no notice that it was even delivered

Date of experience: July 9, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

It was great
June 20, 2023
Previous review

It was great. Very easy to navigate.

Date of experience: June 20, 2023
Canada
2 reviews
0 helpful votes
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Good product, delayed delivery.
July 8, 2023
Updated review

The printer stand I ordered was exactly what I was looking for, at a reasonable price. However, the delivery process by FedEx left much to be desired.

Date of experience: July 8, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

The item was exactly what I was looking for, at a reasonable...
June 24, 2023
Previous review

The item was exactly what I was looking for, at a reasonable, discounted price.

Date of experience: June 24, 2023
Canada
1 review
0 helpful votes
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Good Company -- Review updated at each stage of order
July 8, 2023

Regarding Ordering: So far, ordering has been fast and easy. I will reserve my final review for when my order arrives, but so far so good! I like the wide selection of items across different categories that Costway has on their site and their prices are generally lower compared to other retailers.

Awaiting Arrival: I wish that Costway had spelled out that the item I ordered was being shipped from the US and that tracking information wouldn't be available until the item cleared Canadian Customs. It would have saved some concern that the parcel had been lost. UPS had notified me on the day the item was ordered that a shipping label had been created, but over a week later the item was still not showing up as having been received by them and the estimated arrival date that they provided had come and gone. It wasn't until I contacted Costway that I found out that it was an international shipment and accurate tracking info would show up about a week or so into shipment. They really should update their website to reflect accurate shipping information, including estimated arrival times. Shipping didn't take any longer than other international retailers, just longer than Costway had stated.

After Receipt of Item: I'm pleased with my purchase and glad that it cost roughly 50% less than another retailer is selling it for. I assembled it quickly and easily. I do think it is still a bit overpriced because it isn't as sturdy as a garden arch should be but I will keep it and put it to use in my garden for a more delicate climbing vine than the wisteria I had originally intended to use it for which will be too strong and heavy for it. It's still a nice item.

Date of experience: July 7, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
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Good product fast delivery
July 7, 2023
Updated review

Customer service is great...I had filter missing and they stood up fixed issue

Date of experience: July 6, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

The warranty from manufacturer is not available in...
July 23, 2023
Previous review

The warranty from manufacturer is not available in description

Date of experience: June 22, 2023
Canada
1 review
0 helpful votes
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Delivery
July 6, 2023
Updated review

Easy to go online shopping, but just take a little longer time to get it

Date of experience: July 6, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Easy to go online shopping
June 22, 2023
Previous review

Easy to go online shopping.

Date of experience: June 21, 2023
Canada
1 review
0 helpful votes
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Excellent service
July 5, 2023
Updated review

Easy to navigate site, item shipped in a timely manner, good quality merchandise available, happy customer.

Date of experience: July 5, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Website easy to maneuver through, all questions asked...
June 21, 2023
Previous review

Website easy to maneuver through, all questions asked plus reviews I have read are very good for your company. I am looking forward to receiving my purchase.

Date of experience: June 21, 2023
Canada
1 review
0 helpful votes
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Shopping experience with costway
July 5, 2023
Updated review

My shopping experience was easy. No hassles. It does take time to process the order but from order date to date of receiving date takes about a week.

Date of experience: July 5, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Great shopping aite
September 19, 2022
Previous review

This site is great! My shopping experience was good. Easy to use.

Date of experience: September 19, 2022
Canada
1 review
1 helpful vote
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Delivery slow
August 3, 2023
Updated review

Good price. Product looks good.Delivery time was unusually slow for UPS shipping.
I would have apprecated a few more angle views to assure myself that the picnic table has good wear potential - especially left in the sun.
The links to get update on my order are very poor both the delivery tracking and the checking on my order when logged into my account and clicking on my orders (even when pasting in the order number). Keep working on your website... I'll be happier then, in the meantime am sticking with you while you 'work the bugs out' and give me economy at the same time.

Date of experience: July 4, 2023
Nancy L. Costway Canada Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

Good price
June 20, 2023
Previous review

Good price. Product looks good. Extra discount is nice. Delivery time is promising.
I would have apprecated a few more angle views to assure myself that it has good wear potential - especially left in the sun.

Date of experience: June 19, 2023
Canada
1 review
0 helpful votes
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Some ideas weren't good enough
August 3, 2023
Updated review

Good delivery service but some things not good quantity

Date of experience: July 3, 2023
Nancy L. Costway Canada Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

Good service
June 6, 2023
Previous review

Good service

Date of experience: June 6, 2023
Canada
1 review
0 helpful votes
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Overall happy
July 4, 2023

One of the boxes was damaged when arrived. I like the product but the seat pillows slide around very easily. Would help if there was some sort of attachment system.

Date of experience: July 3, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
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Lovely service
July 2, 2023

Was om vacation outside of country and the delivery was amazing. Came home and found the pac next day

Date of experience: July 2, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
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Loving forward to more purchases!
July 2, 2023

Excellent website and ease of purchase! Looks like lots of great products available. I look forward to shopping there again

Date of experience: July 1, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
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WICKED!
June 30, 2023

Super simple and easy. I received the item on time and perfect condition. My daughter absolutely loves it. 100% recommend

Date of experience: June 29, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
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Didn't receive tracking number
June 29, 2023
Updated review

I never received an email confirmation for the below things:
- order confirmation
- delivery status
- tracking number

Luckily the order did arrive (quite quickly) and I was at home to receive it.

Date of experience: June 29, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Quite seamless
June 15, 2023
Previous review

Quite seamless

Date of experience: June 15, 2023
Canada
1 review
0 helpful votes
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Kids 12V Lexus
June 29, 2023
Updated review

No confirmation on the delivery date of ordered kids car. So not very happy. It should be available before you pay.
But post I placed the order, all worked really good, I got the car before time and it is really good built,
Overall really happy

Date of experience: June 29, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

No confirmation on the delivery date of ordered kids...
July 15, 2023
Previous review

No confirmation on the delivery date of ordered kids car. So not very happy. It should be available before you pay.

Date of experience: June 14, 2023
Canada
1 review
1 helpful vote
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Really bad experience
July 29, 2023

Could only send one message per day with customer service which made it weeks before an attempted fix was agreed to. My first order was missing parts. Was going to take a month to send parts. Coupon didn't work. Agent rescinded the offer for a coupon. Horrible experience.

Date of experience: June 29, 2023
Nancy L. Costway Canada Rep
over a year old

Sorry for the inconvenience.
Could you please forward your concern as well as the order number to [email protected]
We will solve the problem for you as soon as possible.
Thank you Kind regards
Costway inc.

Canada
1 review
1 helpful vote
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Delayed
July 28, 2023
Updated review

Everything has been great just the delivery is a little delayed for some items. The gamer chair and the swing bar were more than the 5-10 days and became a late b-day gifts.

Date of experience: June 28, 2023
Nancy L. Costway Canada Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

Everything has been great just the delivery is a little...
June 12, 2023
Previous review

Everything has been great just the delivery is a little delayed for some items. The gamer chair was more than the 5-10 days and became a late b-day gift.

Date of experience: June 12, 2023
Montana
1 review
0 helpful votes
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Very good
June 28, 2023
Updated review

Seems easy enough. Got package in great condition, and very quickly.

Date of experience: June 27, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Seems easy enough
June 14, 2023
Previous review

Seems easy enough.

Date of experience: June 13, 2023
Canada
1 review
0 helpful votes
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Jeux d'eaux
July 28, 2023
Updated review

Les jeux semblent bons reste à vérifier la qualité. Le suivi très mauvais.le sac est très petit pour le jeu

Date of experience: June 27, 2023
Nancy L. Costway Canada Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

Correct.very good price
June 13, 2023
Previous review

Correct.very good price

Date of experience: June 13, 2023