Costway Canada

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Costway Canada
costway.ca

Important Things to Know:

These tips are generated by AI, based on customer reviews from the past year

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Costway Canada Reviews Summary

Positive Highlights

  • Competitive pricing is frequently praised as much lower than other retailers.
  • Shipping is often fast, free, and arrives earlier than expected.
  • Many products are described as sturdy, well-made, and easy to assemble.

Negative Highlights

  • A raised garden bed cannot hold soil due to durability issues.
  • Assembly can be difficult when screws do not fit properly.
  • Customer service may not assist with out-of-warranty parts or returns.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Jul 1, 2026

Raised garden bed purchased would not hold earth for planting veggies. Very cheaply made product. Was too late in planting season to send back and get another one. Have ceased any purchasing with this company. I know these comments will NOT be published to the public.

Jun 1, 2026

Good Service Great umbrella nice. Price. Highly recommend to order from Cost way Canada. Item was exactly like shown and described. I have ordered items over the past few years never disappointed in service or quality

Jun 1, 2026

These chairs are very nice. They are sturdy and look great in my kitchen. The only thing that would make them better is if the swivel would be on a spring so that it would return to its original position once you stand up.

Apr 9, 2026

Our daughter has just moved into her first home and so we purchased a Pergola from Costway. We've gotten quite a few things, from them, before and so felt confident that the pricing and quality would be excellent. She hasn't assembled it yet, as the weather hasn't co-operated, but they are very excited to get it going very soon.

Jan 8, 2026

After checking similar bags on multiple sites at higher prices, I came across this option which appeared to be the same as elsewhere but at a much lower price. Awesome! Haven't had an opportunity to use it yet because I purchased at the end of season but am looking forward to not having my clubs clanging around. The delivery came much quicker than the expected date which was a nice surprise.

Mar 8, 2026

Chairs are just what I needed - their good quality, easy to put together, sturdy An upgrade from stools to chairs - they make a huge difference on comfort!

Dec 5, 2025

Looks like a very modern, sturdy cat tower. Most of it was easy to put together. The cat bed at the top with a wooden half wheel with spindles is utterly impossible. The screws don't fit in the holes. Three spindles are fastened, the others continue to fall out while you try to attach the three with screws that do not fit. Period. I guess I'll try my power drill, which is not a required tool for assembly. Disappointed.

Jun 1, 2026

I have been a Costway shopper for a few years now. Everything I have purchased so far is exactly as described and much less expensive than any other retailer.

Jun 1, 2026

Purchased this sturdy, relaxing lounge chair for the patio as it has a cover that comes over the top and protects you from the sun - the holder on the side for your book and drink is very useful.

Mar 6, 2026

Am very pleased with the hamper, it was so easy to put together, no hammer, screws all you needed was look at the instructions. It is lovely and thanks so much. Would recommend purchasing one if looking. Thanks, my second purchase and so pleased with the great Customer Service.

Jun 1, 2026

We had attached a patio umbrella to the table- very solidly anchored. Wind gust came, umbrella fell on the table and it cracked one of the top boards all the way down. That was disappointing. We will attempt to regulus the wood board

Aug 4, 2026

Costway has a lot of stock and great prices. I have purchased several items and loved them all. Shipping was free and I received my items in a few days.

Aug 8, 2026

No mini split Heat pump parts available for purchase outside of warranty. If you ever purchase the heat pump from the original owner and need parts of any kind to fix the unit, Costway will not work with you to sell you those parts. I need an indoor unit for 18k heat pump and customer service will only cooperate if you purchase the unit directly from them, have a warranty, and order number available. In the past I bought AC directly from Costway, and I didn't know they don't care if you're out of warranty. I mean that creates pollution. One could be using your product for years and you would still be making money.

Aug 1, 2026

We purchased the 8 passenger Dining Room set with the 15 ft lighted umbrella. It arrived within 10 days and I put it together on a Saturday. There's lots of screws and parts, but it went together surprisingly easy. It looked so good we decided to then purchase the 9 seater couch set with firepit. Same thing, came within 10 days, spent a Saturday putting it together and it looks incredible on another one of our decks. For the price the quality is very good. We ended up putting Scotchgard on the cushions for the couch set, for a little more protection of the fabric. All in all, a great shopping experience, hassle free instructions and we are happy.

Mar 5, 2026

Easy to order although I was a little nervous that it would get damaged during shipping- Ended up I was worrying for nothing- delivery as great- package not damaged at all- item itself was packed very well - It was easy to put together, and both looks and works great

Apr 9, 2026

I ordered electric guitar kit the price was great the service was great the app was easy to use I received it when they said I was being delivered and the electric guitar kit was packaged very well and it sounds great I highly recommend using Costway Canada.

Prices, customer service amd quality of products all have been great. And I have ordered many items, arriving on time and geat quality.

Jul 4, 2026

Ordered patio furniture. Very satisfied with the quality and price. Fast shipping. Would highly recommend.

Dec 9, 2025

I received the product but unfortunately it detaches from each piece very easily and does not work well

Aug 4, 2026

I ordered the outdoor Wicker and it already broken the string and its only 2 months old I wish I can return

Mar 8, 2026

Pleased with order as described in appearance and quality. Service and info clear and timely.

Jul 4, 2026

Quality products for a very reasonable price. Will be happy to purchase from Costway again.

Jun 6, 2026

Product arrived on time and as described. My daughter loves her wardrobe.

Dec 11, 2025

The product was delivered on time and works very well.

Jul 4, 2026

I love shopping at Costway Canada and recommed it to my friends and family

Jul 1, 2026

J'ai acheté une poussette double places pour bébés jumeaux (style poussette parapluie). La poussette est légère, facile à manipuler et pratique à transporter. Elle a des filets derrière les sièges très commode pour apporter des petites choses pour les enfants. Et il y a également un panier en tissus sous la poussette comme autre rangement. Je suis absolument satisfaite de mon achat.

Mar 14, 2026

Is a good product and install was relatively easy

Aug 4, 2026

Très satisfaite de l'ensemble reçu autant par la qualité que la beauté

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Reviews that mention popular topics
Canada
1 review
0 helpful votes
Follow Colette P.
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Facile à utiliser
April 11, 2026

Déposer les vêtements, le savon et l'assouplisseur. Ensuite, appuyer sur le bouton Power et Start. Le tour est joué. 47 minutes de lavage, rinçage et essorage. J'ai demandé comment effectuer un lavage délicat +/- 25 min.
Aucune réponse claire. J'effectue un lavage par jour et je suis aux anges. À cause de l'essorage + extra, lorsque je lave le matin, mes vêtements sont secs au début de la soirée.

Date of experience: April 10, 2026
Nancy L. Costway Canada Rep
4 months ago

Thanks so much for sharing your feedback! We're glad the product and installation met your expectations and that you found it convenient and well-priced.
Kind regards.
Costway inc.

1 review
0 helpful votes
Follow Kathleen S.
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First Home Purchase
April 9, 2026

Our daughter has just moved into her first home and so we purchased a Pergola from Costway. We've gotten quite a few things, from them, before and so felt confident that the pricing and quality would be excellent. She hasn't assembled it yet, as the weather hasn't co-operated, but they are very excited to get it going very soon.

Date of experience: March 25, 2026
Nancy L. Costway Canada Rep
4 months ago

Thanks so much for sharing your feedback! We're glad the product and installation met your expectations and that you found it convenient and well-priced.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
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Very Satisfied
April 9, 2026

Good product and beautiful baby toy. Thank you for your service

Date of experience: April 9, 2026
Nancy L. Costway Canada Rep
4 months ago

Thanks so much for sharing your feedback! We're glad the product and installation met your expectations and that you found it convenient and well-priced.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
Follow Chad M.
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Costway Canada was great!
April 9, 2026

I ordered electric guitar kit the price was great the service was great the app was easy to use I received it when they said I was being delivered and the electric guitar kit was packaged very well and it sounds great I highly recommend using Costway Canada.

Date of experience: April 9, 2026
Nancy L. Costway Canada Rep
4 months ago

Thanks so much for sharing your feedback! We're glad the product and installation met your expectations and that you found it convenient and well-priced.
Kind regards.
Costway inc.

1 review
0 helpful votes
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Bonne marque belle achat
April 9, 2026

J en ai 2 et bientôt j en aurai un 3 ieme

Date of experience: April 9, 2026
Nancy L. Costway Canada Rep
4 months ago

Thanks so much for sharing your feedback! We're glad the product and installation met your expectations and that you found it convenient and well-priced.
Kind regards.
Costway inc.

1 review
0 helpful votes
Follow Carolyn W.
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Awesome product & service
March 8, 2026

Chairs are just what I needed - their good quality, easy to put together, sturdy
An upgrade from stools to chairs - they make a huge difference on comfort!

Date of experience: January 20, 2026
Nancy L. Costway Canada Rep
6 months ago

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
Follow Christina M.
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Expectation with purchase - received with great satisfaction!
March 8, 2026

Pleased with order as described in appearance and quality. Service and info clear and timely.

Date of experience: February 6, 2026
Nancy L. Costway Canada Rep
6 months ago

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

1 review
0 helpful votes
Follow Elizabeth F.
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The bamboo hamper
March 6, 2026

Am very pleased with the hamper, it was so easy to put together, no hammer, screws all you needed was look at the instructions. It is lovely and thanks so much. Would recommend purchasing one if looking. Thanks, my second purchase and so pleased with the great Customer Service.

Date of experience: March 6, 2026
Nancy L. Costway Canada Rep
6 months ago

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

1 review
0 helpful votes
Follow Tee B.
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Electric Fireplace
March 5, 2026

Easy to order although I was a little nervous that it would get damaged during shipping- Ended up I was worrying for nothing- delivery as great- package not damaged at all- item itself was packed very well - It was easy to put together, and both looks and works great

Date of experience: January 6, 2026
Georgia
1 review
0 helpful votes
Follow Serge P.
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The best price and fast delivery
January 8, 2026

After checking similar bags on multiple sites at higher prices, I came across this option which appeared to be the same as elsewhere but at a much lower price. Awesome! Haven't had an opportunity to use it yet because I purchased at the end of season but am looking forward to not having my clubs clanging around. The delivery came much quicker than the expected date which was a nice surprise.

Date of experience: January 8, 2026
Nancy L. Costway Canada Rep
8 months ago

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
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Very good
December 11, 2025

The product was delivered on time and works very well.

Date of experience: December 5, 2025
Nancy L. Costway Canada Rep
9 months ago

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
Follow Louis B.
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Poor product quality
December 9, 2025

I received the product but unfortunately it detaches from each piece very easily and does not work well

Date of experience: December 9, 2025
Nancy L. Costway Canada Rep
9 months ago

Dear Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced with our product. Your satisfaction is our top priority, and we're committed to resolving this issue.
We have emailed you to know more details to assist you solve this issue. In the meantime, please consider contacting our customer service team and we will be happy to support you and resolve your issue as quickly as possible.
Thank you for your understanding and cooperation.
Best regards,
Costway Canada

Canada
1 review
0 helpful votes
Follow Johanna H.
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Wooden Cat Tower Impossible to Assemble
December 5, 2025

Looks like a very modern, sturdy cat tower. Most of it was easy to put together. The cat bed at the top with a wooden half wheel with spindles is utterly impossible. The screws don't fit in the holes. Three spindles are fastened, the others continue to fall out while you try to attach the three with screws that do not fit. Period. I guess I'll try my power drill, which is not a required tool for assembly. Disappointed.

Date of experience: December 5, 2025
Nancy L. Costway Canada Rep
9 months ago

Dear Customer,
Thank you for your feedback on our products and we regret your dissatisfaction.
We have received your email about this issue. We're still confirming with factory to offer the best solution to you.
In the meantime, please consider contacting our customer service team and we will be happy to support you and resolve your issue as quickly as possible.
Your satisfaction is our utmost concern, and we will do everything possible to ensure that your shopping experience becomes even better.
Sincerely,
Costway inc.

Canada
1 review
0 helpful votes
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Bad customer service
May 19, 2025

Bought child bicycle. Broken part, Bad customer service.
More than one month to send me replacement part

Date of experience: May 12, 2025
Nancy L. Costway Canada Rep
over a year old

Previously, we offered a solution to arrange for the replacement part from the factory, which you declined. However, you agreed and accepted the discount we offered to keep the product.
Thank you for your understanding.
Best regards,
Costway inc.

Canada
1 review
0 helpful votes
Follow Alessandro S.
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I recently purchased a tool cabinet from Costway Canada and I absolutely love it. The quality is excellent, especially considering the very reasonable price. It's sturdy, well-designed, and fits perfectly in my workspace. The online purchasing experience was smooth and straightforward, with clear product details and fast processing. I'm thoroughly impressed and would definitely recommend Costway to anyone looking for practical and affordable solutions for their home or garage. Great value and great service!

Date of experience: March 31, 2025
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
2 helpful votes
Follow Sonia A.
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Two products purchased and both disappointing
November 30, 2023

I bought a heater, air purifier, cooling unit and a toaster oven both costway. The heating unit came dirty and without a remote and other pieces. It also was cheaply made, and did not function anywhere near the quality of other heaters. I have purchased in the past. The toaster oven is under one year old and it is no longer having power run to the unit. It will not turn on on any function, and I've tried multiple outlets. I will not buy from this brand again as it is cheaply made over priced and they offer poor customer service!

Date of experience: November 29, 2023
Nancy L. Costway Canada Rep
over a year old

Dear Sonia,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced with our product. Your satisfaction is our top priority, and we're committed to resolving this issue.

To better assist you, could you please provide more details about the order number and specific problems you encountered to [email protected]? This will help us take appropriate action. Our customer support are standing by and ready to help you resolve any issues you have.

Thank you for your understanding and cooperation.

Best regards,
Costway Canada

Canada
1 review
1 helpful vote
Follow Alireza A.
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Very Late Delivery and poor experience service
September 19, 2023

I had a really frustrating experience with an online store recently. I ordered a bassinet and the estimated delivery date was 20 days later, which was already quite late. To make matters worse, their customer support was terrible. They only replied to my messages in the middle of the night, and when I finally requested a refund after waiting for 20 days, they kept lying and wasting my time with false promises. It was a huge hassle and I regret ever ordering from that store.

Date of experience: September 19, 2023
Nancy L. Costway Canada Rep
over a year old

Dear Alireza,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced with our product. Your satisfaction is our top priority, and we're committed to resolving this issue.

To better assist you, could you please provide more details about the order number and specific problems you encountered to [email protected]? This will help us thoroughly investigate the matter and take appropriate action. Our customer support are standing by and ready to help you resolve any issues you have.

Thank you for your understanding and cooperation.

Best regards,
Costway Canada

Canada
1 review
1 helpful vote
Follow Alma W.
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Late delivery
August 10, 2023

Have not received the item!
Website stated 5-10 business days for delivery. When I called it was much longer. Was for a special occasion. Too late :(

Date of experience: August 10, 2023
Nancy L. Costway Canada Rep
over a year old

Hi,
Thanks for your review.
We are sorry to bring you unsatisified shopping experience. Your suggestion is our greatest motivation.We will continue to improve our services to bring customers a more satisfactory shopping experience, hoping to bring you a better shopping experience in the future.
If there is any other problem, you can contact us at [email protected]. Our customer support are standing by and ready to help you resolve any issues you may have.

Kind regards,
Costway Canada

Canada
1 review
1 helpful vote
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Just ok
August 10, 2023

It took too long to ship the item, system showed "label created" for about 5 days before actually shipping

Date of experience: August 9, 2023
Nancy L. Costway Canada Rep
over a year old

Hello,
Thank you for your willingness to share your advice with us. We will continue to improve our services to bring customers a more satisfactory shopping experience.
We look forward to serving you again in the future.
Kind regards,
Costway Canada

Canada
1 review
0 helpful votes
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First time ordering….but noticed in a customer review there was excellent service on a washer that wasn't working in 2/28/23 That's what decided my purchase

Date of experience: August 8, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.