Costway Canada

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Costway Canada
Costway Canada
costway.ca

Important Things to Know:

These tips are generated by AI, based on customer reviews from the past year

Our reviews monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Costway Canada Reviews Summary

Positive Highlights

  • Competitive pricing is frequently praised as much lower than other retailers.
  • Shipping is often fast, free, and arrives earlier than expected.
  • Many products are described as sturdy, well-made, and easy to assemble.

Negative Highlights

  • A raised garden bed cannot hold soil due to durability issues.
  • Assembly can be difficult when screws do not fit properly.
  • Customer service may not assist with out-of-warranty parts or returns.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Jul 1, 2026

Raised garden bed purchased would not hold earth for planting veggies. Very cheaply made product. Was too late in planting season to send back and get another one. Have ceased any purchasing with this company. I know these comments will NOT be published to the public.

Jun 1, 2026

Good Service Great umbrella nice. Price. Highly recommend to order from Cost way Canada. Item was exactly like shown and described. I have ordered items over the past few years never disappointed in service or quality

Jun 1, 2026

These chairs are very nice. They are sturdy and look great in my kitchen. The only thing that would make them better is if the swivel would be on a spring so that it would return to its original position once you stand up.

Apr 9, 2026

Our daughter has just moved into her first home and so we purchased a Pergola from Costway. We've gotten quite a few things, from them, before and so felt confident that the pricing and quality would be excellent. She hasn't assembled it yet, as the weather hasn't co-operated, but they are very excited to get it going very soon.

Jan 8, 2026

After checking similar bags on multiple sites at higher prices, I came across this option which appeared to be the same as elsewhere but at a much lower price. Awesome! Haven't had an opportunity to use it yet because I purchased at the end of season but am looking forward to not having my clubs clanging around. The delivery came much quicker than the expected date which was a nice surprise.

Mar 8, 2026

Chairs are just what I needed - their good quality, easy to put together, sturdy An upgrade from stools to chairs - they make a huge difference on comfort!

Dec 5, 2025

Looks like a very modern, sturdy cat tower. Most of it was easy to put together. The cat bed at the top with a wooden half wheel with spindles is utterly impossible. The screws don't fit in the holes. Three spindles are fastened, the others continue to fall out while you try to attach the three with screws that do not fit. Period. I guess I'll try my power drill, which is not a required tool for assembly. Disappointed.

Jun 1, 2026

I have been a Costway shopper for a few years now. Everything I have purchased so far is exactly as described and much less expensive than any other retailer.

Jun 1, 2026

Purchased this sturdy, relaxing lounge chair for the patio as it has a cover that comes over the top and protects you from the sun - the holder on the side for your book and drink is very useful.

Mar 6, 2026

Am very pleased with the hamper, it was so easy to put together, no hammer, screws all you needed was look at the instructions. It is lovely and thanks so much. Would recommend purchasing one if looking. Thanks, my second purchase and so pleased with the great Customer Service.

Jun 1, 2026

We had attached a patio umbrella to the table- very solidly anchored. Wind gust came, umbrella fell on the table and it cracked one of the top boards all the way down. That was disappointing. We will attempt to regulus the wood board

Aug 4, 2026

Costway has a lot of stock and great prices. I have purchased several items and loved them all. Shipping was free and I received my items in a few days.

Aug 8, 2026

No mini split Heat pump parts available for purchase outside of warranty. If you ever purchase the heat pump from the original owner and need parts of any kind to fix the unit, Costway will not work with you to sell you those parts. I need an indoor unit for 18k heat pump and customer service will only cooperate if you purchase the unit directly from them, have a warranty, and order number available. In the past I bought AC directly from Costway, and I didn't know they don't care if you're out of warranty. I mean that creates pollution. One could be using your product for years and you would still be making money.

Aug 1, 2026

We purchased the 8 passenger Dining Room set with the 15 ft lighted umbrella. It arrived within 10 days and I put it together on a Saturday. There's lots of screws and parts, but it went together surprisingly easy. It looked so good we decided to then purchase the 9 seater couch set with firepit. Same thing, came within 10 days, spent a Saturday putting it together and it looks incredible on another one of our decks. For the price the quality is very good. We ended up putting Scotchgard on the cushions for the couch set, for a little more protection of the fabric. All in all, a great shopping experience, hassle free instructions and we are happy.

Mar 5, 2026

Easy to order although I was a little nervous that it would get damaged during shipping- Ended up I was worrying for nothing- delivery as great- package not damaged at all- item itself was packed very well - It was easy to put together, and both looks and works great

Apr 9, 2026

I ordered electric guitar kit the price was great the service was great the app was easy to use I received it when they said I was being delivered and the electric guitar kit was packaged very well and it sounds great I highly recommend using Costway Canada.

Prices, customer service amd quality of products all have been great. And I have ordered many items, arriving on time and geat quality.

Jul 4, 2026

Ordered patio furniture. Very satisfied with the quality and price. Fast shipping. Would highly recommend.

Dec 9, 2025

I received the product but unfortunately it detaches from each piece very easily and does not work well

Aug 4, 2026

I ordered the outdoor Wicker and it already broken the string and its only 2 months old I wish I can return

Mar 8, 2026

Pleased with order as described in appearance and quality. Service and info clear and timely.

Jul 4, 2026

Quality products for a very reasonable price. Will be happy to purchase from Costway again.

Jun 6, 2026

Product arrived on time and as described. My daughter loves her wardrobe.

Dec 11, 2025

The product was delivered on time and works very well.

Jul 4, 2026

I love shopping at Costway Canada and recommed it to my friends and family

Jul 1, 2026

J'ai acheté une poussette double places pour bébés jumeaux (style poussette parapluie). La poussette est légère, facile à manipuler et pratique à transporter. Elle a des filets derrière les sièges très commode pour apporter des petites choses pour les enfants. Et il y a également un panier en tissus sous la poussette comme autre rangement. Je suis absolument satisfaite de mon achat.

Mar 14, 2026

Is a good product and install was relatively easy

Aug 4, 2026

Très satisfaite de l'ensemble reçu autant par la qualité que la beauté

Write a review
Reviews that mention popular topics
Canada
1 review
0 helpful votes
Follow Steven K.
Unfollow Steven K.
Share Review
Report Review
Pas satisfait
September 3, 2023
Updated review

Mon appareil pas assez puissant
10,000 BTU. Pas réel

Date of experience: August 4, 2023
Nancy L. Costway Canada Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

Semble etre un bon produit
July 18, 2023
Previous review

Semble etre un bon produit

Date of experience: July 17, 2023
Canada
1 review
0 helpful votes
Follow Keith G.
Unfollow Keith G.
Share Review
Report Review

Easy to navigate and enjoyed the variety available. My first time visiting this site and first purchase.

Date of experience: August 4, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
Follow Louis K.
Unfollow Louis K.
Share Review
Report Review
No success
August 3, 2023

Had what I was looking for! But tried 4 times to order, go thru whole process then says cannot complete (tried on two separate cards twice each). Spoke to person via email, was told my bank must have rejected. I call by bank, no such thing. Gave up

Date of experience: August 3, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
1 helpful vote
Follow Walter Y.
Unfollow Walter Y.
Share Review
Report Review
First Costway order
August 3, 2023
Updated review

I find your website is difficult to navigate in as much when browsing windows/panels constantly keep popping up taking up most of the screen ith different offers before having a chance to find an item I may b interested in. Amazon.ca is much easier to navigate usually with more detail. Once order placed I could'nt track the shipment even with tracking numbers fortunately all my queries were answered by the quick responses from Costway representatives hence the 5 stars.
I am a pretty handy guy but I did have difficulty lining the up the many screws to start in the threaded holes. I would suggest manufacturer provides slightly pointed screws to ease locating and starting screws. ( This is not Costway's fault but the overseas manufacturer who has a number of North American Outlets)

Date of experience: August 3, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

I find your website is difficult to navigate in as...
August 17, 2023
Previous review

I find your website is difficult to navigate in as much when browsing windows/panels constantly keep popping up taking up most of the screen ith different offers before having a chance to find an item I may b interested in. Amazon.ca is much easier to navigate usually with more detail.

Date of experience: July 18, 2023
Canada
1 review
0 helpful votes
Follow Dorothy M.
Unfollow Dorothy M.
Share Review
Report Review
Very Satisfied
July 30, 2023

The bunk bed arrived in excellent condition and putting it together was not difficult. It took me around two and a half hours to assemble the bed and the instructions were clear. The bed feels sturdy and safe.

Date of experience: July 30, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
Follow Alan L.
Unfollow Alan L.
Share Review
Report Review
Did not receive package
August 28, 2023
Updated review

See title. My order did not come. Please send asap

Date of experience: July 29, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Easy to use and got a discount
July 12, 2023
Previous review

Easy to use and got a discount.

Date of experience: July 12, 2023
Canada
1 review
0 helpful votes
Follow Wayne Q.
Unfollow Wayne Q.
Share Review
Report Review
Faste
July 23, 2023

Fairly simple
Fast delivery. Easy to order. Price was a factor

Date of experience: July 23, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
1 helpful vote
Follow Christine H.
Unfollow Christine H.
Share Review
Report Review

With a little improvement to the online shopping experience, I'd be happy to give them a 5-star review. During shopping discount code could not be used on 4 attempts. Finally worked on 5th.

Date of experience: July 23, 2023
Nancy L. Costway Canada Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
Follow Randy Y.
Unfollow Randy Y.
Share Review
Report Review
Website review
August 19, 2023

I was able to shop on the website easily, chat with the customer representative on questions about the item I wanted to buy which she was knowledgeable and the response was prompt

Date of experience: July 20, 2023
Nancy L. Costway Canada Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
Follow Mark J.
Unfollow Mark J.
Share Review
Report Review
Item descriptions could be clearer, but good customer service
August 19, 2023
Updated review

I had a problem with a dehumidifier that would not operate as described on the website, but their customer service took the time to make it right.

Date of experience: July 19, 2023
Nancy L. Costway Canada Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

Website is pretty well made
July 2, 2023
Previous review

Website is pretty well made. Now need to receive and test item.

Date of experience: July 1, 2023
Canada
1 review
0 helpful votes
Follow Brandon X.
Unfollow Brandon X.
Share Review
Report Review
Folding rocking chairs
July 19, 2023

Purchased 2 folding rocking chairs. They soon arrived exactly as shown in pictures. Very pleased.

Date of experience: July 19, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
Follow Jerry B.
Unfollow Jerry B.
Share Review
Report Review

It's been easy so far. See what the table and chair quality is like after I receive it.

Date of experience: July 19, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Canada
2 reviews
0 helpful votes
Follow Thomas G.
Unfollow Thomas G.
Share Review
Report Review
Came quick!
July 18, 2023

Very good price for what I wanted... I would of got more to throw in the order but the price points start to high, cheapest things are like 50 $'s on sale

Date of experience: July 18, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
Follow Judy O.
Unfollow Judy O.
Share Review
Report Review
Nice Patio Set
July 17, 2023
Updated review

Easy ordering and received $30 discount.
Found the instruction pictures hard to
Follow. Would prefer instructions in writing with pictures.

Date of experience: July 16, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Easy ordering and received $30 discount
July 3, 2023
Previous review

Easy ordering and received $30 discount.

Date of experience: July 2, 2023
Canada
1 review
0 helpful votes
Follow Keith B.
Unfollow Keith B.
Share Review
Report Review
Cantilever Umbrella - 10 ft 360 Degree Rotation LED lights
July 16, 2023

Online purchase was straightforward. Tracking was provided. Umbrella arrived in reasonablle time. Setup was just like the online video - no difficulty setting up. I recommend watching the video before setup, though manual is fine. Fabric weight seems okay for price (but some numbers would be nice - some other vendors provide this). Satisfied with build quality and function - have only had it up for a week though - so seems like good value for money especially with the online coupons. Overall a very good experience and would not hesitate to purchase from Costway again.

Date of experience: July 16, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
Follow Zachary T.
Unfollow Zachary T.
Share Review
Report Review
Great Grandson's Bicycle
July 15, 2023

Very complicated experience, but had help Rachel in Phillipines…however I was supposed to receive $30.00 coupon discount but, only received #15.00…

My grandson received his bicycle yesterday August 5….seems to be the right size…he is three years old….and I hope he will enjoy his birthday gift…

Thanks

Date of experience: July 15, 2023
Nancy L. Costway Canada Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
Follow Elijah Z.
Unfollow Elijah Z.
Share Review
Report Review
Livraison
August 12, 2023
Updated review

La livraison pas très professionnel,base brisé et on accoter le produit qui aurait pu tomber et se briser.

Date of experience: July 13, 2023
Nancy L. Costway Canada Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

Bien, mais pour les coupons de rabais un peu de difficulté...
June 29, 2023
Previous review

Bien, mais pour les coupons de rabais un peu de difficulté a les ajouter a l'achat

Date of experience: June 29, 2023
Canada
3 reviews
2 helpful votes
Follow David B.
Unfollow David B.
Share Review
Report Review

NOT EASY TO NAVIGATE, AT ALL...
I HOPE SHIPPING EXPERIENCE IS MUCH BETTER AS WELL AS CUSTOMER SERVICE...
Looks like they are a returned item, and shipped out as new

Date of experience: July 11, 2023
Nancy L. Costway Canada Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

NOT EASY TO NAVIGATE, AT ALL...
July 27, 2023
Previous review

NOT EASY TO NAVIGATE, AT ALL...
I HOPE SHIPPING EXPERIENCE IS MUCH BETTER AS WELL AS CUSTOMER SERVICE...

Date of experience: June 27, 2023
Canada
1 review
0 helpful votes
Follow Helen Q.
Unfollow Helen Q.
Share Review
Report Review
Basket ball stand
July 10, 2023
Updated review

First time, easy to process.
The basket ball stand is nice but for young kids I don't thing it will resist to adult play.
Easy to adjust height.

Date of experience: July 10, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

First time, easy to process
June 25, 2023
Previous review

First time, easy to process

Date of experience: June 25, 2023
Canada
1 review
0 helpful votes
Follow Emily U.
Unfollow Emily U.
Share Review
Report Review
Not bad
July 10, 2023

The shopping experience was not bad, hope the quality of the furniture is good as well.

Date of experience: July 9, 2023
Nancy L. Costway Canada Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.