Raised garden bed purchased would not hold earth for planting veggies. Very cheaply made product. Was too late in planting season to send back and get another one. Have ceased any purchasing with this company. I know these comments will NOT be published to the public.


The 12,000 BTU unit in your current order is still under warranty; should any issues arise, you can contact us directly for after-sales service. However, regarding the 18,000 BTU unit you mentioned, we have not received any email inquiries from you about purchasing replacement indoor unit. Without order details, we cannot verify the specific model and production batch of the unit you own. Selling you an indoor unit without confirming compatibility could result in the system failing to operate correctly, causing you unnecessary trouble. Furthermore, we are unaware of the operating conditions of your 18,000 BTU unit; if the unit itself has existing defects or malfunctions, it might fail to work properly even with a compatible indoor unit, leading to further inconvenience for you. We are verifying the original product information out of a commitment to responsible customer service.
Thank you for your understanding.
Kind regards.
Costway inc.