Costway Canada

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Costway Canada
costway.ca

Important Things to Know:

These tips are generated by AI, based on customer reviews from the past year

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On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Costway Canada Reviews Summary

Positive Highlights

  • Competitive pricing is frequently praised as much lower than other retailers.
  • Shipping is often fast, free, and arrives earlier than expected.
  • Many products are described as sturdy, well-made, and easy to assemble.

Negative Highlights

  • A raised garden bed cannot hold soil due to durability issues.
  • Assembly can be difficult when screws do not fit properly.
  • Customer service may not assist with out-of-warranty parts or returns.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Jul 1, 2026

Raised garden bed purchased would not hold earth for planting veggies. Very cheaply made product. Was too late in planting season to send back and get another one. Have ceased any purchasing with this company. I know these comments will NOT be published to the public.

Jun 1, 2026

Good Service Great umbrella nice. Price. Highly recommend to order from Cost way Canada. Item was exactly like shown and described. I have ordered items over the past few years never disappointed in service or quality

Jun 1, 2026

These chairs are very nice. They are sturdy and look great in my kitchen. The only thing that would make them better is if the swivel would be on a spring so that it would return to its original position once you stand up.

Apr 9, 2026

Our daughter has just moved into her first home and so we purchased a Pergola from Costway. We've gotten quite a few things, from them, before and so felt confident that the pricing and quality would be excellent. She hasn't assembled it yet, as the weather hasn't co-operated, but they are very excited to get it going very soon.

Jan 8, 2026

After checking similar bags on multiple sites at higher prices, I came across this option which appeared to be the same as elsewhere but at a much lower price. Awesome! Haven't had an opportunity to use it yet because I purchased at the end of season but am looking forward to not having my clubs clanging around. The delivery came much quicker than the expected date which was a nice surprise.

Mar 8, 2026

Chairs are just what I needed - their good quality, easy to put together, sturdy An upgrade from stools to chairs - they make a huge difference on comfort!

Dec 5, 2025

Looks like a very modern, sturdy cat tower. Most of it was easy to put together. The cat bed at the top with a wooden half wheel with spindles is utterly impossible. The screws don't fit in the holes. Three spindles are fastened, the others continue to fall out while you try to attach the three with screws that do not fit. Period. I guess I'll try my power drill, which is not a required tool for assembly. Disappointed.

Jun 1, 2026

I have been a Costway shopper for a few years now. Everything I have purchased so far is exactly as described and much less expensive than any other retailer.

Jun 1, 2026

Purchased this sturdy, relaxing lounge chair for the patio as it has a cover that comes over the top and protects you from the sun - the holder on the side for your book and drink is very useful.

Mar 6, 2026

Am very pleased with the hamper, it was so easy to put together, no hammer, screws all you needed was look at the instructions. It is lovely and thanks so much. Would recommend purchasing one if looking. Thanks, my second purchase and so pleased with the great Customer Service.

Jun 1, 2026

We had attached a patio umbrella to the table- very solidly anchored. Wind gust came, umbrella fell on the table and it cracked one of the top boards all the way down. That was disappointing. We will attempt to regulus the wood board

Aug 4, 2026

Costway has a lot of stock and great prices. I have purchased several items and loved them all. Shipping was free and I received my items in a few days.

Aug 8, 2026

No mini split Heat pump parts available for purchase outside of warranty. If you ever purchase the heat pump from the original owner and need parts of any kind to fix the unit, Costway will not work with you to sell you those parts. I need an indoor unit for 18k heat pump and customer service will only cooperate if you purchase the unit directly from them, have a warranty, and order number available. In the past I bought AC directly from Costway, and I didn't know they don't care if you're out of warranty. I mean that creates pollution. One could be using your product for years and you would still be making money.

Aug 1, 2026

We purchased the 8 passenger Dining Room set with the 15 ft lighted umbrella. It arrived within 10 days and I put it together on a Saturday. There's lots of screws and parts, but it went together surprisingly easy. It looked so good we decided to then purchase the 9 seater couch set with firepit. Same thing, came within 10 days, spent a Saturday putting it together and it looks incredible on another one of our decks. For the price the quality is very good. We ended up putting Scotchgard on the cushions for the couch set, for a little more protection of the fabric. All in all, a great shopping experience, hassle free instructions and we are happy.

Mar 5, 2026

Easy to order although I was a little nervous that it would get damaged during shipping- Ended up I was worrying for nothing- delivery as great- package not damaged at all- item itself was packed very well - It was easy to put together, and both looks and works great

Apr 9, 2026

I ordered electric guitar kit the price was great the service was great the app was easy to use I received it when they said I was being delivered and the electric guitar kit was packaged very well and it sounds great I highly recommend using Costway Canada.

Prices, customer service amd quality of products all have been great. And I have ordered many items, arriving on time and geat quality.

Jul 4, 2026

Ordered patio furniture. Very satisfied with the quality and price. Fast shipping. Would highly recommend.

Dec 9, 2025

I received the product but unfortunately it detaches from each piece very easily and does not work well

Aug 4, 2026

I ordered the outdoor Wicker and it already broken the string and its only 2 months old I wish I can return

Mar 8, 2026

Pleased with order as described in appearance and quality. Service and info clear and timely.

Jul 4, 2026

Quality products for a very reasonable price. Will be happy to purchase from Costway again.

Jun 6, 2026

Product arrived on time and as described. My daughter loves her wardrobe.

Dec 11, 2025

The product was delivered on time and works very well.

Jul 4, 2026

I love shopping at Costway Canada and recommed it to my friends and family

Jul 1, 2026

J'ai acheté une poussette double places pour bébés jumeaux (style poussette parapluie). La poussette est légère, facile à manipuler et pratique à transporter. Elle a des filets derrière les sièges très commode pour apporter des petites choses pour les enfants. Et il y a également un panier en tissus sous la poussette comme autre rangement. Je suis absolument satisfaite de mon achat.

Mar 14, 2026

Is a good product and install was relatively easy

Aug 4, 2026

Très satisfaite de l'ensemble reçu autant par la qualité que la beauté

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Reviews that mention popular topics
1 review
0 helpful votes
Follow Oleksiy N.
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No mini split parts available for purchase outside of warranty
August 8, 2026

No mini split Heat pump parts available for purchase outside of warranty. If you ever purchase the heat pump from the original owner and need parts of any kind to fix the unit, Costway will not work with you to sell you those parts. I need an indoor unit for 18k heat pump and customer service will only cooperate if you purchase the unit directly from them, have a warranty, and order number available.
In the past I bought AC directly from Costway, and I didn't know they don't care if you're out of warranty. I mean that creates pollution. One could be using your product for years and you would still be making money.

Date of experience: August 7, 2026
Nancy L. Costway Canada Rep
2 weeks ago

The 12,000 BTU unit in your current order is still under warranty; should any issues arise, you can contact us directly for after-sales service. However, regarding the 18,000 BTU unit you mentioned, we have not received any email inquiries from you about purchasing replacement indoor unit. Without order details, we cannot verify the specific model and production batch of the unit you own. Selling you an indoor unit without confirming compatibility could result in the system failing to operate correctly, causing you unnecessary trouble. Furthermore, we are unaware of the operating conditions of your 18,000 BTU unit; if the unit itself has existing defects or malfunctions, it might fail to work properly even with a compatible indoor unit, leading to further inconvenience for you. We are verifying the original product information out of a commitment to responsible customer service.
Thank you for your understanding.
Kind regards.
Costway inc.

1 review
0 helpful votes
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Great experience
August 7, 2026

Website is easy to navigate, finding the right product was simple.

Date of experience: August 7, 2026
Nancy L. Costway Canada Rep
2 weeks ago

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
Follow MaryBeth F.
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Gardens Cranes
August 7, 2026

I was impressed with quality of the item ans the great price. Shipping
Was reliable

Date of experience: June 12, 2026
Nancy L. Costway Canada Rep
2 weeks ago

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

1 review
0 helpful votes
Follow Norrie S.
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Great Selection
August 4, 2026

Costway has a lot of stock and great prices. I have purchased several items and loved them all. Shipping was free and I received my items in a few days.

Date of experience: August 4, 2026
Nancy L. Costway Canada Rep
3 weeks ago

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

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1 review
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Follow Dore N.
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Agréablement surprise
August 4, 2026

Très satisfaite de l'ensemble reçu autant par la qualité que la beauté

Date of experience: August 4, 2026
Nancy L. Costway Canada Rep
3 weeks ago

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

2 reviews
0 helpful votes
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2 months old wirker and it's broken
August 4, 2026

I ordered the outdoor Wicker and it already broken the string and its only 2 months old I wish I can return

Date of experience: August 4, 2026
Nancy L. Costway Canada Rep
3 weeks ago

We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

California
1 review
0 helpful votes
Follow Richard P.
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Love the product, ended up buy an additional set.
August 1, 2026

We purchased the 8 passenger Dining Room set with the 15 ft lighted umbrella. It arrived within 10 days and I put it together on a Saturday. There's lots of screws and parts, but it went together surprisingly easy. It looked so good we decided to then purchase the 9 seater couch set with firepit. Same thing, came within 10 days, spent a Saturday putting it together and it looks incredible on another one of our decks. For the price the quality is very good. We ended up putting Scotchgard on the cushions for the couch set, for a little more protection of the fabric. All in all, a great shopping experience, hassle free instructions and we are happy.

Date of experience: April 15, 2026
Nancy L. Costway Canada Rep
3 weeks ago

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

1 review
0 helpful votes
Follow Mitch H.
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Love my Yard Furnishings
July 4, 2026

Quality products for a very reasonable price. Will be happy to purchase from Costway again.

Date of experience: July 4, 2026
Nancy L. Costway Canada Rep
2 months ago

Thank you so much for the love and support! We’re thrilled to hear you enjoy shopping with Costway Canada, and it means even more that you recommend us to your friends and family. We truly appreciate your trust and kind words!
Kind regards
Costway inc.

Canada
1 review
0 helpful votes
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Excellent experience
July 4, 2026

Ordered patio furniture. Very satisfied with the quality and price. Fast shipping. Would highly recommend.

Date of experience: July 4, 2026
Nancy L. Costway Canada Rep
2 months ago

Thank you so much for the love and support! We’re thrilled to hear you enjoy shopping with Costway Canada, and it means even more that you recommend us to your friends and family. We truly appreciate your trust and kind words!
Kind regards
Costway inc.

1 review
0 helpful votes
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Love The Selection
July 2, 2026

Prices, customer service amd quality of products all have been great. And I have ordered many items, arriving on time and geat quality.

Date of experience: July 2, 2026
Nancy L. Costway Canada Rep
2 months ago

Thank you so much for your continued support! We’re so happy to hear you’ve had a great experience with our prices, customer service, and product quality. It means a lot to know your orders have arrived on time and met your expectations. We truly appreciate your loyalty and kind words!
Kind regards
Costway inc.

Canada
1 review
0 helpful votes
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Poussette double places
July 1, 2026

J'ai acheté une poussette double places pour bébés jumeaux (style poussette parapluie). La poussette est légère, facile à manipuler et pratique à transporter. Elle a des filets derrière les sièges très commode pour apporter des petites choses pour les enfants. Et il y a également un panier en tissus sous la poussette comme autre rangement. Je suis absolument satisfaite de mon achat.

Date of experience: July 1, 2026
Nancy L. Costway Canada Rep
2 months ago

Thank you so much for the wonderful review! We’re thrilled to hear that the double stroller has been lightweight, easy to handle, and convenient for your family. It’s great to know the storage features have been so practical too. We really appreciate you sharing your experience and are so happy you’re absolutely satisfied with your purchase!
Kind regards
Costway inc.

Canada
1 review
0 helpful votes
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Foyer
July 1, 2026

Très bon service à la clientèle jusqu'à maintenant

Date of experience: July 1, 2026
Nancy L. Costway Canada Rep
2 months ago

Thank you so much! We’re really happy to hear you’ve had an excellent experience with our customer service so far. We truly appreciate your support and look forward to continuing to help however we can!
Kind regards
Costway inc.

1 review
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Costway did nothing to help me.
July 1, 2026

Raised garden bed purchased would not hold earth for planting veggies. Very cheaply made product. Was too late in planting season to send back and get another one. Have ceased any purchasing with this company. I know these comments will NOT be published to the public.

Date of experience: July 1, 2026
Nancy L. Costway Canada Rep
2 months ago

Thank you for sharing your feedback. We regret to hear that the raised garden bed did not meet your expectations and that you had a disappointing experience with us.
We received your email reporting the product quality issue on June 9th. Therefore, we wanted to clarify the specific issue with the product so that we could confirm with our factory technicians whether there is a suitable solution and whether the item should be returned. That is why we asked you to provide some photos showing the problem – but unfortunately, we have not received a reply from you since.
Please be assured that if the product does have a quality defect, it is not subject to the 30‑day return deadline. We will offer an appropriate solution based on the actual issue.
We will contact you again via email shortly. Please keep an eye on your inbox for messages from [email protected].
We value your feedback and hope to resolve this matter to your satisfaction.
Kind regards
Costway inc.

1 review
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Good quality and value
June 6, 2026

Product arrived on time and as described. My daughter loves her wardrobe.

Date of experience: June 6, 2026
Nancy L. Costway Canada Rep
3 months ago

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
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Excellent product.
June 4, 2026

Great experience and it was nice to be able to track the parcel until delivery.

Date of experience: June 4, 2026
Nancy L. Costway Canada Rep
3 months ago

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
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Swivel countertop chairs
June 1, 2026

These chairs are very nice. They are sturdy and look great in my kitchen. The only thing that would make them better is if the swivel would be on a spring so that it would return to its original position once you stand up.

Date of experience: June 1, 2026
Nancy L. Costway Canada Rep
3 months ago

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

1 review
0 helpful votes
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Fantastic shopping
June 1, 2026

I have been a Costway shopper for a few years now. Everything I have purchased so far is exactly as described and much less expensive than any other retailer.

Date of experience: June 1, 2026
Nancy L. Costway Canada Rep
3 months ago

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

1 review
0 helpful votes
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Sturdy and relaxing lounge chair
June 1, 2026

Purchased this sturdy, relaxing lounge chair for the patio as it has a cover that comes over the top and protects you from the sun - the holder on the side for your book and drink is very useful.

Date of experience: June 1, 2026
Nancy L. Costway Canada Rep
3 months ago

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
Follow Carol G.
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Beautiful, well built table
June 1, 2026

We had attached a patio umbrella to the table- very solidly anchored. Wind gust came, umbrella fell on the table and it cracked one of the top boards all the way down.
That was disappointing. We will attempt to regulus the wood board

Date of experience: June 1, 2026
Nancy L. Costway Canada Rep
3 months ago

We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
Follow Brenda F.
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Nice Offset Umbrella and base
June 1, 2026

Good Service Great umbrella nice. Price. Highly recommend to order from Cost way Canada. Item was exactly like shown and described. I have ordered items over the past few years never disappointed in service or quality

Date of experience: June 1, 2026
Nancy L. Costway Canada Rep
3 months ago

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.