Costway Canada

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Costway Canada
costway.ca

Important Things to Know:

These tips are generated by AI, based on customer reviews from the past year

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On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Costway Canada Reviews Summary

Positive Highlights

  • Competitive pricing is frequently praised as much lower than other retailers.
  • Shipping is often fast, free, and arrives earlier than expected.
  • Many products are described as sturdy, well-made, and easy to assemble.

Negative Highlights

  • A raised garden bed cannot hold soil due to durability issues.
  • Assembly can be difficult when screws do not fit properly.
  • Customer service may not assist with out-of-warranty parts or returns.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Jul 1, 2026

Raised garden bed purchased would not hold earth for planting veggies. Very cheaply made product. Was too late in planting season to send back and get another one. Have ceased any purchasing with this company. I know these comments will NOT be published to the public.

Jun 1, 2026

Good Service Great umbrella nice. Price. Highly recommend to order from Cost way Canada. Item was exactly like shown and described. I have ordered items over the past few years never disappointed in service or quality

Jun 1, 2026

These chairs are very nice. They are sturdy and look great in my kitchen. The only thing that would make them better is if the swivel would be on a spring so that it would return to its original position once you stand up.

Apr 9, 2026

Our daughter has just moved into her first home and so we purchased a Pergola from Costway. We've gotten quite a few things, from them, before and so felt confident that the pricing and quality would be excellent. She hasn't assembled it yet, as the weather hasn't co-operated, but they are very excited to get it going very soon.

Jan 8, 2026

After checking similar bags on multiple sites at higher prices, I came across this option which appeared to be the same as elsewhere but at a much lower price. Awesome! Haven't had an opportunity to use it yet because I purchased at the end of season but am looking forward to not having my clubs clanging around. The delivery came much quicker than the expected date which was a nice surprise.

Mar 8, 2026

Chairs are just what I needed - their good quality, easy to put together, sturdy An upgrade from stools to chairs - they make a huge difference on comfort!

Dec 5, 2025

Looks like a very modern, sturdy cat tower. Most of it was easy to put together. The cat bed at the top with a wooden half wheel with spindles is utterly impossible. The screws don't fit in the holes. Three spindles are fastened, the others continue to fall out while you try to attach the three with screws that do not fit. Period. I guess I'll try my power drill, which is not a required tool for assembly. Disappointed.

Jun 1, 2026

I have been a Costway shopper for a few years now. Everything I have purchased so far is exactly as described and much less expensive than any other retailer.

Jun 1, 2026

Purchased this sturdy, relaxing lounge chair for the patio as it has a cover that comes over the top and protects you from the sun - the holder on the side for your book and drink is very useful.

Mar 6, 2026

Am very pleased with the hamper, it was so easy to put together, no hammer, screws all you needed was look at the instructions. It is lovely and thanks so much. Would recommend purchasing one if looking. Thanks, my second purchase and so pleased with the great Customer Service.

Jun 1, 2026

We had attached a patio umbrella to the table- very solidly anchored. Wind gust came, umbrella fell on the table and it cracked one of the top boards all the way down. That was disappointing. We will attempt to regulus the wood board

Aug 4, 2026

Costway has a lot of stock and great prices. I have purchased several items and loved them all. Shipping was free and I received my items in a few days.

Aug 8, 2026

No mini split Heat pump parts available for purchase outside of warranty. If you ever purchase the heat pump from the original owner and need parts of any kind to fix the unit, Costway will not work with you to sell you those parts. I need an indoor unit for 18k heat pump and customer service will only cooperate if you purchase the unit directly from them, have a warranty, and order number available. In the past I bought AC directly from Costway, and I didn't know they don't care if you're out of warranty. I mean that creates pollution. One could be using your product for years and you would still be making money.

Aug 1, 2026

We purchased the 8 passenger Dining Room set with the 15 ft lighted umbrella. It arrived within 10 days and I put it together on a Saturday. There's lots of screws and parts, but it went together surprisingly easy. It looked so good we decided to then purchase the 9 seater couch set with firepit. Same thing, came within 10 days, spent a Saturday putting it together and it looks incredible on another one of our decks. For the price the quality is very good. We ended up putting Scotchgard on the cushions for the couch set, for a little more protection of the fabric. All in all, a great shopping experience, hassle free instructions and we are happy.

Mar 5, 2026

Easy to order although I was a little nervous that it would get damaged during shipping- Ended up I was worrying for nothing- delivery as great- package not damaged at all- item itself was packed very well - It was easy to put together, and both looks and works great

Apr 9, 2026

I ordered electric guitar kit the price was great the service was great the app was easy to use I received it when they said I was being delivered and the electric guitar kit was packaged very well and it sounds great I highly recommend using Costway Canada.

Prices, customer service amd quality of products all have been great. And I have ordered many items, arriving on time and geat quality.

Jul 4, 2026

Ordered patio furniture. Very satisfied with the quality and price. Fast shipping. Would highly recommend.

Dec 9, 2025

I received the product but unfortunately it detaches from each piece very easily and does not work well

Aug 4, 2026

I ordered the outdoor Wicker and it already broken the string and its only 2 months old I wish I can return

Mar 8, 2026

Pleased with order as described in appearance and quality. Service and info clear and timely.

Jul 4, 2026

Quality products for a very reasonable price. Will be happy to purchase from Costway again.

Jun 6, 2026

Product arrived on time and as described. My daughter loves her wardrobe.

Dec 11, 2025

The product was delivered on time and works very well.

Jul 4, 2026

I love shopping at Costway Canada and recommed it to my friends and family

Jul 1, 2026

J'ai acheté une poussette double places pour bébés jumeaux (style poussette parapluie). La poussette est légère, facile à manipuler et pratique à transporter. Elle a des filets derrière les sièges très commode pour apporter des petites choses pour les enfants. Et il y a également un panier en tissus sous la poussette comme autre rangement. Je suis absolument satisfaite de mon achat.

Mar 14, 2026

Is a good product and install was relatively easy

Aug 4, 2026

Très satisfaite de l'ensemble reçu autant par la qualité que la beauté

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Reviews that mention popular topics
Canada
1 review
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Your special offers are always surprising to me
November 12, 2022

Since I found you, I am looking at your offers regularly and you are trying to help your customers serving many and getting everything they need.

Date of experience: November 11, 2022
Canada
1 review
0 helpful votes
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Outdoor canopy tent
November 12, 2022

It was nice when first put yo but the next morning, wind had torn off the Velcro straps that held the canopy side walls on the frame. I had to use duct tape to secure the walls! It held up in the rain but the wind ended up bending some of the poles, rendering it useless to use again. I'm not disappointed because it was inexpensive and it held up for the most part, but it would have been nice had it lasted longer than the one use. Do not buy this unless it is for a short-term use.

Date of experience: November 11, 2022
Texas
1 review
0 helpful votes
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Vacuum Pump
November 12, 2022

The purchase was a good price and the order came quickly. Exactly what I wanted. Thanks

Date of experience: November 11, 2022
Canada
1 review
0 helpful votes
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Marginal
December 12, 2022

We received our items after some delay. The set is lower than we thought so we should have checked the measurements. The set is grey. The webbing colour is not consistent, especially on the back of one component.

Date of experience: November 11, 2022
Lydia C. Costway Canada Rep
over a year old

Hi, we are sorry that the product quality did not match your expectations, and we would like to assist you with making things right. Please contact us at [email protected] when convenient. We would appreciate the opportunity to deal with this problem with you.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Great
November 11, 2022

Excellent & on time. Very happy with the product. It's great.

Date of experience: November 11, 2022
Canada
1 review
0 helpful votes
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Website
December 11, 2022

Happy with my purchase but actually first find it on the Bay. Telling this because I tried to search for other items but the website is really not friendly and the search engine is null

Date of experience: November 11, 2022
Lydia C. Costway Canada Rep
over a year old

Hi,
Thanks for your review.
We are sorry to bring you unsatisified shopping experience. Your suggestion is our greatest motivation. We will continue to optimize our website and strive to bring a better shopping experience to our customers.
If there is any other problem, you can contact us at [email protected]. Our customer support are standing by and ready to help you resolve any issues you may have.

Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Not exactly what I ordered
November 11, 2022

The patio chairs on the pictures were high at back, and I received regular height chairs

Date of experience: November 11, 2022
Lydia C. Costway Canada Rep
over a year old

Hi,
Sorry to hear your experience was less than 5-stars.
We put customer experience and satisfaction as our priority.
If you're open to discussing your experience further, please email us at [email protected].
Our customer support are standing by and ready to help you resolve any issues you have.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Girl's wooden vanity and stool
November 11, 2022

Was happy that all pieces were there, especially the stool.

Date of experience: November 11, 2022
Canada
1 review
0 helpful votes
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Kid luggage
November 11, 2022

Very nice luggage. My kid love it. Exactly same on the web.

Date of experience: November 11, 2022
Canada
1 review
0 helpful votes
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Birthday Gift Purchase
November 11, 2022

I am not very knowledgeable with online shopping so I had my daughter help me out and it went very well... from choosing out item to delivery of same, in fact when the package was delivered I happened to be in the front yard and the fellow was very kind and actually carried it into our garage to be stored until our Grandson's birthday.

Date of experience: November 11, 2022
Canada
1 review
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Good furniture and beautiful
November 11, 2022

Easy and I am satisfied. I recommend it for everyone.

Date of experience: November 11, 2022
Canada
1 review
0 helpful votes
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Fast ship, great price
November 11, 2022

Thanks! Item arrived quickly and was well packaged. Good value.

Date of experience: November 11, 2022
Canada
2 reviews
0 helpful votes
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Very satisfied with the process
November 11, 2022

The kitchen cart I ordered was delivered in a timely manner. I had no issues. It was easy to assemble and is exactly what I wanted

Date of experience: November 11, 2022
Canada
1 review
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Exactly what we wanted
November 11, 2022

Easy to assemble. Chairs are comfortable and put away nicely.

Date of experience: November 11, 2022
Lydia C. Costway Canada Rep
over a year old

Hi,
Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Comme je l'espérais.
November 11, 2022

Le produit correspond à mes attentes et a été livré dans les délais prévus.
Rien à redire

Date of experience: November 11, 2022
Canada
1 review
0 helpful votes
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Great product
November 11, 2022

Good quality kids tent. Happy with my purchase
Shipping was also good.

Date of experience: November 11, 2022
Canada
1 review
0 helpful votes
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Super!
November 11, 2022

Produits tels que commandés et en bon état. Livraison rapide.

Date of experience: November 11, 2022
Canada
1 review
0 helpful votes
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Product as expected
November 11, 2022

Items was delivered within the estimated days span. Items was also well packaged without damage.

Date of experience: November 11, 2022
Canada
2 reviews
0 helpful votes
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Good job Costway!
November 11, 2022

I had never shopped at Costway before and I'm glad I did- I got the exact product I wanted at the very best price and shipping was fast! That's a win-win I"d say.

Date of experience: November 11, 2022
Canada
1 review
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Quick delivery
November 11, 2022

Very happy with the product and how quick it arrived.

Date of experience: November 11, 2022