CookStoreReviews 618

I made an order 6 weeks ago. I've emailed customer service at least 6 x's. NOT ONE RESPONSE. The phone number to call constantly says MAILBOX FULL I will be contacting my bank to open a claim to get my money back. Stay away from this morally bankrupt fraudulent business!

I ordered from them in November 2022. I never heard from them - never answered emails or phone calls. I contacted Consumer Protection Ontario and RCMP antifraud unit. I was advised not to do business with them and they are most likely fraudulent.

Ordered an in-stock item almost a month ago. Did not receive any item and their customer service is terrible. The phone number on the website is no longer in service and they will not respond to my emails

DO NOT DO BUSINESS WITH THIS COMPANY. NEVER RECIVED MY ORDER PLACED IN NOVEMBER. CANT LEAVE MESSAGES BECAUSE THE MAILBOX IS FULL. EMAILS ARE NOT BEING ANSWERD.

Bought my son a birthday gift from here online 2 months ago. Still no word from emailing their customer service as to where my purchase is or if it is even coming. I will NEVER buy from here again and save your money.

I purchased a KitchenAid stand mixer from this so-called company but all they did was charge my credit card and never deliver the product. If you call there 1-800 number they tell you to write an email. There is no option to talk to a real person. I have written countless emails to them asking where my product is or to offer a refund but nothing has been answered. I have had to contact the Better Business bureau, PayPal and visa to try to dispute the charge and get my money back. What a nightmare. Please do not make the same mistake that I did. Under no circumstance should you buy anything from this company.

It is amazing that such a company can still, be in business ( or so it seems) and have a semi legit web appearance.
I purchased a pressure cooker there in early nov and it was listed as "in stock". By mid Dec i tried to reach SOMEONE to know what was happening. Zero answer to my email and the phone line goes nowhere after literally hours of wait! DO NOT GET TRAPPED. Go shop somewhere else… and DONT DO WHAT I DID! Check the reviews BEFORE GIVING THEM YOUR $$

I ordered a slow cooker in October, by December still did not receive it. I have emailed 5 times, tried calling with no success to talk to a person. They charged me and I have no item and no response... NEVER DEAL WITH THIS COMPANY! I have never had this terrible experience EVER
Annette

Bought some knives last year and went well. Placed an order for a pot in November 2022. It was confirmed and money taken but no delivery, no replies to emails, no one answering the phone. Now trying to get my money back through PayPal

The most recent positive reviews here date back to 2020. Clearly the site is still operating under the guise of being in business and simply taking people's money with no intent of shipping product.

Submitted a dispute claim with Visa for the $500 coffee maker I purchased as a Christmas gift. Takes up to 30 days to confirm the outcome and whether I'll get a refund.

The fact that they didn't charged tax should have cued me right away that something was fishy.

Thought I was a savvy online shopper. Won't make the same mistake again.

I told them I'd write a bad review so here goes.

Numerous confirmations that our order (from NOVEMBER) would ship by December because of "supply chain" issues, which is total BS. December came and left so they decided to stop answering my emails.

Sure hope I get a refund out of this lousy company.

Like others have said, this company is a pure scam. I ordered products in Aug 2022 and have yet to get my items. I have followed up once a month to get an update, and since November they have ignored my emails. I'm requesting a chargeback on my CC since this is clearly some form of fraud. DONT ORDER FROM HERE.

I was a past customer with excellent service and support, So I of course I used them again.BOY what a mistake I have been waiting since October 2022 for one order and my second order since November 2022. I have reached out several times via email and phone calls plus on their website with no response to date...Now I have to work with my bank and file in order to get my money back

Do not believe any of the 5 star reviews! These fraudsters will take your money, not send your order and then not respond to any phone calls or emails! Contact the anti fraud centre and get your money back from your credit card company!

DO NOT BUY FROM HERE UNDER ANY CIRCUMSTANCES.

I trust the random automated voice phone calls telling me a won a cruise more than this site. They lie about stock but charge your card asap when you place an order, then leave you hanging for months while the website randomly updates to out of stock despite manufacturers & other normal stores all having availability. Emails do not get responded to and the phone lines are duds that send you in an endless hold loop. Only way to get your money back is a chargeback through your credit card.

0 star would be more appropriate. I ordered a few products in December and never received them after weeks of trying to talk to someone from their customer service. I would not recommend this company unless you have money to loose. Buy somewhere else...

I wish I had found the reviews before purchasing! The site looked professional and they had items I could not find anywhere else. It turns they couldn't find them either. I ordered in July 2022 for a friend's birthday in the fall and didn't get the items in time. I thought, ok no worries I will find another gift and give her these items at Christmas. Wrong! It's January 2023, items not shipped yet and no contact from customer service to provide updates, unless I reach out to them. Every time same response: unfortunately there was a delay on an item(s), we will split the deliveries and send you partial shipments. I did get 1 small item in November, worth 5% of my order. My payment was accepted in full back in July! No delay in taking payments, I guess they are good at something.

This is the worst store ever! Do not EVER, and I mean NEVER, buy from this crappy store. It's called cook store but they should really change their name to Crook Store. I ordered a pot and they didn't deliver it. What a scam! I tried calling and emailing them but no one picked up the phone and they didn't reply to the emails. Once they did pick it up and they said it would be delivered soon. SOON?! IT'S BEEN MONTHS! GET YOUR MATH RIGHT! Do not EVER buy anything from this store. The customer comments are all fake. This store is an absolute scam and a lie. The picture of their store isn't even theirs! They just photocopied it and added their logo to the picture. The location of the store is 6000 Rhodes Dr. The REAL store on that street isn't a cooking store. They don't even have a shop! How can anyone believe this thing?
I wrote a bad review on the website and the next day my review was gone! I wrote another one and it disapeared! They only keep the positive comments which are absolute fakes. Never believe this store. NEVER!