CookStoreReviews 618

This is scam. After you place order, then you will not get your product. I already started credit card dispute process. Does anyone know how to report this website to fraud department.

I placed an order one week ago, no any response until now. I just checked on these reviews here, why does this company still work to deceive people? Is there a way to exposer it?

Like many others here, my shopping experience with Cooks Store has been mostly negative. The length of time between order and delivery is excessively late, nine times out of ten. I usually choose not to leave a negative review, but this time was just just too much. After waiting for almost nine weeks, I contacted the store again and requested a refund. Another week went by without the refund, and my inquiry about it went unanswered, so, in the next email, I characterize the service as 'horrible' and demanded my refund, which elicited a confirmation email the next day, but neither acknowledged the gross inconvenience caused nor offered a token apology (even though I have spent several thousand dollars at this store). When a store has inconvenienced customers, wasting their time unreasonably and causing repeated disappointments, acknowledging the inconvenience and offering a token apology (however empty) makes a huge difference in lessening the negative impact of the shopping experience. I seriously doubt I will ever patronize this store again.

Tried to Place order on line, however not sure about the accessories I was ordering if they were the correct match for the oven, so tried numerous times to call but no luck, left items in cart which generated a personal e mail from them, however even the direct line to this person was unsuccessful got excited then let down. I will probably follow friends advise and try lapizzashop.ca. Good luck!

This company is just a major headache. I purchase a couple of things online with these guys using PayPal. After a week they still hadn't shipped them out. By the way the shipping cost more than both items put together. The customer service is non existent, literally! It does have a place to click "Contact Us", but when you do click on it, nothing happens. There is no other way to contact customer service if they have such a thing. There confirmation email that I received is "donotreply" email address. Also in order to "track" your order, the website makes you download some random third party program to your phone that I got a "spam" warning for.

Very shady company. I've had to file a claim with PayPal to get my money back. Not worth the time or effort. Use caution if you still insist on purchasing anything from them. My guess it's some Asian website that is not maintained.

We found a lot of tempting prices on Cook store. Unfortunately after placing several orders, we have discovered that they are terribly slow to fill orders. Lots of the stuff was on backorder. You only find out AFTER placing the order. We waited over 3 months for one order and then found it for cheaper next day delivery on AMAZON.ca. They have also delivered incomplete orders and then we had to argue with them to get them to make it right. My wife just cancelled a cutlery order we have been waiting for almost 4 months for. Not wasting my time on this web site when stuff is available elswhere. I am now shopping elswhere. This is just a waste of time!

I've purchased from Cookstore a few times and while they're not Prime they did fulfill my orders pretty quickly. They have moved their warehouse out of Mississauga but it didn't seem to delay shipping. I will continue to shop with them as I've not had any issues so far.

Please read all the reviews before you purchase from this store.

The shipping dealings are real. I've been waiting since September 2021 - now May 2022 - for my product.

They play games, tell you it will ship, then when you follow up, they tell you there is a supplier delay. I have emails to back up my claims.

They will never follow up with you; so you have to follow up with them.

Today again yet another delay, so I placed an official BBB complaint which was accepted.

Buyer beware; do NOT trust them.

Same problems than all these bad review down there. Their "in stock" mention on the website is bull$#*! and the 2 to 4 weeks delay mentionned in their email fololowing is also bull$#*!. Several monts later, they dont want to refund me and I will need (as many of the followers who are on this reveiw list) to ask to my credit card company to force the transaction.

Do not buy here! The company is a fraud, it has a nice looking site but all products are out of stock then they string you along and don't give a refund. The owner is pimply face boy in mother basement stealing! Shame on YOU!

I filled out the right address and they filled my order with another address. After contacting them I got this email. The service is the worst. I will never buy here again.

I had order from https://www.cookstore.ca and, I had a terrible experience!
Order placed on March 8th 2022, It was shipped after 15 days on March 23rd.

It is unacceptable to place an order and wait 15 days only to see it shipped (than the order arrived at my house on March 30th)

So I won't order from them anymore.

Cookstore shipped 4/20 glasses in my order. I commented that they were a bit small and perhaps I could exchange, why ship such a small part of the order after waiting more than a month for it? They had no issues taking my money. I reached out repeatedly asking for phone contact, that NEVER happened. I had to pay return shipping. They were a nightmare to deal with. They have no idea about customer service. Go anywhere else! Buyer beware.

Would rate at ZERO stars if I could. Cook Store sales offers less than adequate advice about products and once they have your money, they provide the WORST service I have ever experienced.
1. The sales person provided inaccurate advice regarding the JURA models I was comparing for purchase.
2. Cook Store neglected to ship the item I purchased for over $2,000. They assured me of delivery within 1 week, and after waiting for delivery for over 2 weeks, I reached out to enquire; they apparently "forgot" to ship the purchase. How can you take over $2,000 from a customer and neglect to ship the item.
3. Once received, the item we purchased had a defect, and they provided pathetic support.
IN SUMMARY, this company is not knowledgeable regarding the products they sell and once they make a sale, service is very close to non-existent.

Looks like an amazing shop right? Do yourself a favor and don't buy. I bought items for hundreds of dollars months ago and have still not received them! Very disappointing.

It's now been OVER 1 YEAR since I've been waiting for a replacement for an item they incorrectly sent me. I've sent numerous messages to their "Help Desk", received plenty of assurances it would be sent, but no can-opener. I can see it, right now, marked as "In-Stock and Ready to Ship"…

It's been over a year. I just want my can opener, so I can take my business elsewhere…

CAVEAT EMPTOR - If you like throwing your money out the window - shop here. They will charge your credit card right away and never deliver your items. Three months later and nothing delivered. You can't speak to anyone directly here because their phone goes in a loop and is not answered and once your emails start going in a negative direction due to non-shipment, all email communication is cut off. These guys are beyond dirty. Read all the reviews, here and elsewhere. FRAUDULENT COMPANY

Ordered on Jan 1st and they keep saying 3-4 weeks, but order has not been shipped out yet. They take paymemt son after your place your order even though you are not supposed to be charged until your order ships out.
Avoid this store at all costs. Now i will have to try and get a refund or make a claim with my credit card company.