CookStoreReviews 618

Dishonest staff and deceiving practices make this a company that you NEED to steer clear of! Lied to me regarding wait time and features of an espresso machine purchased at full price - then during the MONTHS of waiting, the price dropped by $500, i requested to cancel my order and reorder with the new price (because they wouldn't honor the sale price - even though i had waited 6 weeks at this point and contacted them multiple times) - they did not allow this and told me i would receive a 40% refund charge (for a $1,799 espresso machine). These people are absolutely criminal.

I ordered a bread machine. I got a confirmation email, and they took the money from my account. The email said I would get a confirmation email when shipped. 2 weeks later I called to find out why it hadn't shipped. Ohhh. It's gone to the shipping dept today. I got confirmation email that afternoon, but it still took another 10 days to arrive. The product is good, but almost 4 weeks isn't worth the $20 I saved over buying on Amazon with 2 day shipping. Will never buy from them again.

I placed the online order, heard nothing for 10 days so I called them and they said it had to be shipped in but would be received that week and I should get it early next week. A week later I called and they gave me the same blah blah blah. A week later I called to cancel the order, the lady said it was cancelled and I would get a confirmation that afternoon. 2 days later I received an email saying the product was shipped. I contacted them to say I want my refund as the order was cancelled. 2 weeks later, still no refund and the product was shipped to a different city. From my experience they will lie to you, not ship you product and scam you. Do yourself a favour and shop elsewhere.

I placed an order December 8th. Waited almost 3 weeks before I contacted them and they said they were waiting on some items. All the items said In stock in their website. They offered a$10 rebate but I had to contact them 2x to actually receive it. I received most of my order into the middle of January but was told they were still waiting for an item. I told them if they had it in another colour they could just send that one and they said ok. 2 weeks later i contacted them yet again and they said the item was cancelled due to a shipping error. Ummm I wasn't notified. Worst of all they said they had no other bench scrapers to send. I wonder how long it will take to get my refund this time. I will never order from them again and would never recommend anyone order from them, which is too bad because they do have decent prices

This company is an absolute joke to deal with. They'll lie to you about shipping times during high volume seasons just to grease an extra sale. When i brought this up with their representative, they told me that they had quoted a different wait time... i had specifically clarified the wait time because i am travelling outside of the country. Very disappointed with the shady tactics this company uses to try to compete in the public market.