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CookStore Reviews Summary
The company has experienced a significant decline in customer satisfaction, with numerous reviews highlighting severe issues related to order fulfillment and customer service. Many customers report long delays in receiving products, lack of communication, and difficulties obtaining refunds, leading to perceptions of the business as unreliable or even fraudulent. Conversely, a few positive comments reflect past satisfaction with product quality and customer service, emphasizing a stark contrast to recent experiences. Overall, the feedback suggests a troubling trend of operational failures that undermine customer trust and loyalty.
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User Name: Mary M Bourque
User Email: *******@icloud.com
Store View: CookStore.ca
Message: Great frying pan - arrived very quickly. It is a Christmas present for my daughter, and as she likes my Woll pans I am sure she will be very happy with this one!
Rating: 5
Do not order from this store unless you don't mind wondering if your order will ever ship, not hearing back from customer service or calling a phone number that goes nowhere.
Most items are listed as 'in stock' and 'ready to ship' when they are not actually available.
Do yourself a favour and stay away.
Agree with everyone else, Do not order from this company. I have been waiting for 10 DAYS!
They keep promising an update by end of day and NOTHING... I have kept chat transcripts and every day is a lie...
Just avoid this company...
Placed order October 23. Nov. 5 notified of out of stock item, substituted same day. Still hadn't received order by Dec 9. Told repeatedly that they would "get back to me". Never did. I was patient. They on their own initiative refunded the order despite my being patient and instead of simply filling the order. Why not just fill the order? This refund was clearly a blow-off when I asked to speak to a manager. 8 weeks of nonsense.Do not do business with this company if you really need something.
Ordered a Zavor Lux LCD multicooker on November 23 2019, after one week item had not shipped contacted store by e-mail, was told they were waiting on a shipment to arrive next week. Next week has come and gone, still not shipped yet! E-mailed the store again asking for a refund, now they are not answering my e-mails! Two weeks and one day later, item has still not shipped! Do not purchase anything from this store!
Shipping is super delayed with no available updates. Customer service either doesn't reply or outright lies, claiming some variant of today or tomorrow for sure. Days later when still not shipped, if you're lucky enough to get through to someone, they feed you the same line to kick the can down the road another few days. Can't comment on product quality as I would need to actually receive something to do so!
$850 placed Oct 27 still haven't received it and the customer service SUCKS! Never again! L! L! LL
I went to every kitchen store in the city and couldn't find the salt/pepper mill combo unit that I was looking for. I even went to specialty restaurant stores. I didn't want the plastic cheaper kind because this is a Christmas gift. So I went on your website and found several but narrowed my search down to two mills that I liked. I used your 'Chat' feature and spoke with Jim and told him how I definitely need this item by December 18 and he helped me choose between the two mills and assured me that I would receive it by my deadline. Needless to say, it arrived in perfect shape and within 3 business days of placing the order! The price was extremely reasonable and impressive too. Next time I'll save time and money by going directly to your website instead of driving all over the city and coming home empty-handed. Well done Cookstore!
We placed the order on November 3 and till now we have no tracking information, no order status. They didn't replay to the E-mail for 3 days. I tray to phone them 10 times before someone answered. They didn't reply ion the voice message. They tell you a different story every time and hold your money for more than 17 days and no order. I will absolutely not be ordering from here again.
Originally spoke with chat support and email support indicating that I would receive the Vacmaster on a specific date. I also inquired if it was something they held in stock and weren't dropshipping from the manufacturer. After placing my order the support team changed their answers and is no longer providing 30 day return coverage. Holding me liable for the costs.
For those of you who have been frauded by this company call your Credit Card company and request a chargeback. AMEX says this is happening a lot due to the misleading website and false customer communications. All you need to do is provide screenshots of the conversations with their team.
I've ordered a few times. Happy so far. Last time I ordered I was informed 3 days later that the item was delayed. The Customer Service Team offered an upgrade at no additional charge. Order was delivered 2 days later. All in all, If you don't have unacceptable expectations cookstore.com delivers. Don't let Prime Delivery ruin your patience people...
7 to 9 business days is not in stock ready to ship. Terrible customer service. Stick with Amazon. This company is a joke.
Terrible vendor. Both times I ordered from this company I had many week delays on orders. The first time, my order was held up by one item, which I requested to be cancelled to expedite the order. I was assured that item was cancelled, but apparently this never happened as the "cancelled" item still arrived. The item was cheap, so I figured it was a simple mistake, and subsequently placed a second but have again had crazy shipping delays. I am still waiting for the item to ship, 3 weeks later, even though this item is/was listed as "in stock and ready to ship".
I will absolutely not be ordering from here again, unless I have an extra month to wait.
The item I ordered was listed on the site as being 'in stock and ready to ship'. I am now told it takes 7 to 9 business days to get it. In fact after 4 days it still has not shipped. What does 'ready to ship' mean?
Cook Store delivered and kept me informed. Great system. I will use you again. I hope you look after your staff well. It is important to me.
Products good and as described. Delivered within a week and as promised. And I just wrote a email cancelled one of the item within the same order. They have done that without hassle.
I was impressed with the product purchased, price and accuracy of delivery notification. I would recommend cookstore.ca to my friends and I look forward to making other purchases at your store
On review of CookStore inventory, I found all my cooking "toys"; a great selection of top products at excellent prices. Furthermore, from a Canadian perspective, I get to purchase in CAD and no duty. Delivery went hassle free and communications between myself and the store was excellent. The product ordered was in perfect condition and from communications with CookStore, they are very accommodating and customer-satisfaction concerned. Kudos
Products were delivered intact and in a timely manner. They were well packaged and were exactly what I had ordered. (swiss army knives for gifts).
Good communication, good price, product arrived as expected and surpassed expectations
Not certain why sitejabber wants me to say more but it does
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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