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Contact Lens King Reviews Summary
Contact Lens King has a rating of 3.7 stars from 2,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Contact Lens King most frequently mention customer service, fast delivery and great prices. Contact Lens King ranks 6th among Contact Lenses sites.
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The order was delayed 2.5 weeks due to 2 of the 3 contacts ordered being out of stock. We did not receive notice of this until a week after delivery. This is the second time this happened and we plan to shop elsewhere next time despite having ordered from them for years.
For the 2nd time in a row I have ordered contacts from CLK and they told me Pesbiopia lenses were in stock & the Astigmatism lenses had to be ordered and would take a few days longer. So it was agreed the Presbiopia lenses would be shipped next day & the Astig lenses would be coming a little later. Both times I called after about a week & CLK said they were holding the entire shipment until the Astig lenses came in. After explaining again that I wanted the Prebo lenses right away CLK then told me the Astigs were on "Backorder" and would be quite awhile. Identical foul up Both times. I would think you could do better than that.
HI Steve. Thank you for ordering with Contact Lens King. I do apologize but as you were advised during the time of the order, we ship out the complete order together once we have all products. If you would like the order split at the time of the order being place it is up to the customer to pay for the second shipping charge which you had denied. We do offer to split the order if there is a significate delay with the manufacturer after the time frame that is indicated on our website. I do see we split the shipment for you and per tracking it was delivered the next business day. We appreciate your business and look forward to serving you in the future.
Took twice as long from time ordered to the time the order was shipped.
HI Keith. Thank you for ordering with Contact Lens King. Upon looking into the order, I see you placed the order on 7/21 late in the afternoon and asked us to fax your doctor for prescription verification. Unfortunately, due to the time the order was placed and your doctors not open until 7/24, we were unable to ship out until 7/25. Per Federal Law we are required to give your doctors office 8 business hours before we are able to process the order as entered. For the future and to expediate the verification process, please provide a valid contact lens prescription where we will verify inhouse. We appreciate your business and look forward to serving you in the future.
Easy to navigate site and the communication team was nice to work with and fast responses
HI Laura. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
Great and fast! I didn't have any problems with my order at all
HI Alexis. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
Great once my order was shipped. Did take longer than normal because they were on back order.
HI Dawn. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
Good communication about my order, keeping me informed throughout the process
HI Laura. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.
Everything was fine, the only issue is my insurance would only reimburse me for the price listed not the service fee.
HI Patrick. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
A good experience overall. The promo was great. I hope to get close to the same experience next time.
HI Saowaluck. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
Good communication and arrived in a timely manner.
Hi Kris. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.
Ordered and they came on time, good price and easier online ordering
Hi Benjamin. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
I got exactly what I needed at a very decent price.
HI Michael. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.
I never received my order. I'm still waiting for it to arrive.
Hi Nathan. The order in question was cancelled online by customer due to an invalid prescription. I see a new order was placed that was correct and was shipped on 7/20 and per USPS tracking delivered on 7/22. Please contact customer service if you feel this is incorrect.
Seamless experience minus the supply backlog which is out of their control. Shipping was quick and the price was unbeatable
HI Kevin. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
Good experience buying the products I needed. Customer service was fine and the delivery wasn't too long.
HI Mitch. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.
I order lens with my prescription it was not read correctly and you sent the wrong prescription. I wear a multifocal lens and after receiving lens that were not multifocal. It took me two more phone calls and over a week to get the return label to send back so I could get my money back and place an order else where.
HI Sondra. I apologize the prescription was approved incorrectly by our team. Due to our mistake we did send you a pre-paid label and advised once we receive the product in we would refund you to the original form of payment. Per the tracking it does show it should arrive to our warehouse today by end of business day.
First time using Contact Lens King was a great experience. Will purchase here again!
HI! Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
You offer one price on google but when you go to your websites the lens are double the price. Not cool.
Hi Nicole. Thank you for ordering with Contact Lens King. I apologize for the price differences. We do our advertising on multiple search engines therefor, if there are any current sales offered, you would need to do a Google Search before logging into your account. We appreciate your business and look forward to serving you in the future.
They came very fast and the overall experience was convenient.
HI Christopher. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
Hi Stef. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI. Thank you for ordering with Contact Lens King. I sincerely apologize you did not receive the email that was sent out 4 business days after you placed your order. The email that was sent advised there was a production delay with the manufactucter and we were doing our best to receive them in as soon as we could. Our records indicate a voicemail was also left advising of the delay. We appreciate your business and look forward to serving you in the future.