Coach OutletReviews 383

Do NOT order from coach outlet.com My item was lost. Was meant to be my adult daughter's first nice bag for her birthday. Paid expedited shipping. Item was lost. They did NOTHING to try to rectify the situation other than offer a refund. They will tell you that you can get a refund and place a new order. No apology, no offers, nothing. I ordered a matching wallet that did come, but no longer worked because they LOST the bag, and I was told I had to use my time and gas to return it! STAY AWAY! If you have the slightest issue they will NOT help!

I will never order anything from the COACH brand again. I'm an avid online shopper and never experienced delayed unprofessional shipping as such. At first my status said it was on "back order" Now it only has a shipping label created this far. Which means they have not given the order to my carrier UPS yet. Today was supposed to be my delivery date and the order has not moved at all. They provided a FAKE delivery date and shipping speed time! I just want my money back at this point.

I ordered three small wrist wallets in one order and one small wrist wallet in a second order. I received two of my wrist wallets yesterday and the order was incomplete and missing one I ordered as a birthday gift. I received an email that the item would be received the next day. It has not shown up or has been received. I noticed they had an incorrect street address for me so I called Customer Service to tell them my address was wrong and I did not receive the item. The rep told me it was delivered to my house yesterday. I told her it was not received. She argued with me and I told her I did not receive an email that the item was delivered. She said she couldn't do anything for 48 hours I told her I don't want ro pay for two uems not received. She said there was nothing she could do about this or incorrect address. I told her I expected more from Coach but she didnr care. She worked from a call center outside the country. Last tire I ever order anything online. Worst service ever.

Ordered a bag and didn't like it so I returned it.
Followed up on my return after 7 days, waited 2 weeks for an update on my refund. Got an automated email saying due to the high demand of returns there are delays and they are sorry.
Got another email 6 days later saying refund will be processed in 2-5 days and have asked for a follow up as it's been 7 business days and have got no response.

WRONG COLOR ITEM and different from online picture. Contacted Customer Service upon receiving and told to keep item and will reorder correct color. 3 weeks later UPS Tracking reads delayed for 2 weeks and presumed LOST. Call again this time 3 weeks total and told I ordered wrong and can only get A Store Credit once I return the Wristlet that was originally told to just keep. Spoke to a Supervisor Jennifer Simpson and it got worst. Days of Customer satisfaction are OVER. ORDER FROM Coach Outlet at YOUR RISK.I spent a total of $500 and in question is a item $30...Really NOT AGAIN

EVEN THE COACH OUTLET PICTURE on MY REVIEW HAS THE RIGHT COLOR

Bought shoes on Wed it's now Sunday 4 days later went to return the shoes as they were not comfortable on my feet. Only wore them in my house & on driveway maybe 2 hrs total, tried to return in original box with receipt just to be told since they had been worn i couldn't return them. Do they expect you to just hang out in the store to wear them around. Very disappointed that's almost 100.00 I have lost.

Just received these boots yesterday and was pretty disappointed. These $100 boots appeared to be a good price for this chic looking short boot. Upon arrival I tried them on immediately and they appeared 'snug' for the size ordered with no wiggle room allowed. I normally wear a 8 1/2 - ordered size 9 and its snug. Then I noticed the hard leather - no give- at the top of the boot hitting my lower leg felt uncomfortable with no bend-ability in the top of the boot. When I reached out to them they sent me directions on how to 'repair'' this new boot which I thought was odd. They don't need to be repaired since I just got them and haven't even worn them. It also said they were 'man-made' leather which is HARD as heck. It feels more like a Payless or Ross shoe that is just cute but cheaply made with no comfortability. I'm disappointed and not impressed at all with my purchase. I don't think I'll be buying from this site again.

I ordered my niece a puffy jacket that should've reached her by 12/30/24. However, the package went to Arkansas! I don't even know anyone in that state. They claimed they would expedite the shipping and send me a $25 gift card for my trouble. But the item still won't reach her until 1/11/25 and the gift card was sent to my brother's email. I don't have the audacity to ask him to forward it to me when his daughter's Christmas present is over 2 weeks late! I will never use this company again.

Ordered Dec 2 as of Dec 18 still not received and tracking indicates it's in Rossville Ohio since Dec 10. Customer service refused to refund payment because I have to "wait 9 days since last tracking update to get refund, then it will take some days". Suspect some scamming going on here.

Obviously they don't have good safety protocols in place because someone has stolen my log in credentials and identity on the Coach Outlet website. Coach has not taken down this account and the contact info is fraudulent because it's my email and address. However, the mailing address is obviously someone else.

I placed an order and the mailing address was wrong. I tried to cancel the order less than 30 seconds after I placed it. There wasn't an option for that, so I contacted online support immediately and they said they weren't able to cancel it due to my payment method. The next day, before the order was mailed out I called them to try to cancel it through the mailing company or stop the shipping. They said that they would try to stop the shipping and, if that wasn't possible, they would definately send me a complementary return label. Turns out they weren't able to cancel and the package was delivered to my old address which is very far. I had to go all the way there to pick it up. After that I called again regarding my return label. Coach went back on their word again. They said that they wouldn't be able to send me a return label. I would have to pay for it or return it in one of their stores. I told the customer service representative how frustrated I was with the whole situation and she said they could give me a gift card for all that and it would arrive in 48 hours. I called a couple of days after that because they didn't send me no the gifts nor did they send me any follow-up. They went back on their word once again and told me I was not going to get any gift card.

Even though it was my mistake in the beginning, Coach didn't manage to help me when I promptly call to fix my mistake. The worst part is that they lied to me multiple times. They went back on their word and lied instead of being honest since the beginning. I am truly disappointed. Horrible customer service and shopping experience.

I purchased a wallet for $72 on sale in Oct. 2023. It fell apart around July 2024. The stitching on the inside of wallet ripped apart. I do not use the wallet daily. It's usually just sits in a draw. It is never over stuffed. I place cards in slots and carry maybe $100 in cash if that. That is really all it can handle before it will not fold flat. Very disappointed in quality and feel it should have lasted longer.

I received my sandals today inan oversize box for one pair of sandals, the sandals all outside the coach box and the oversized box look like the box had been open. This is not acceptable. The store clerk who packed my order should be reprimanded for their actions.

As an online customer I did receive an email that one of my order was canceled that was a gift for my daughter, their priority were somebody else and not me SHAME OF THE SERVICE RETAIL IS NOT THE SAME ANYMORE, YOU WILL NOT HAVE ANY OTHER PURCHASE FROM ME AGAIN this is Saira Fombellida from Broward Plantation FL

There seems to be some doubt as to whether coachoutlet.com carries authentic and/or high quality pieces. They ABSOLUTELY do! I have purchased shoulder & crossbody bags, leather boots, jewelry, a stunning leather briefcase and more, and every item is made of the utmost high-quality materials, leather, hardware, stitching and accurate sizing. If you know how to spot a real COACH & read the "serial/style" numbers on the creeds, then you'll know that these are authentic, and none that I have ever purchased have had the "F" "factory" code, which means they were not made specifically & only for the outlet. Probably the most impressive thing (other than the amazing prices) is their customer service. I clicked on the "chat" button to express a comment one time, and the actual COACH company answers you the very next day by email. The representative was absolutely so kind & friendly and solved my inquiry. I'm telling you, I could not be more impressed, so much so that I am now going to buy a COACH logo scarf, awesome travel jewelry case and a white bag for summer. If you knew me, you'd know why this is quite a "shocker." For the past 25 years, ALL of my bags were only from one specific luxury designer (with my "L" initials). Now, I find myself scouring CoachOutlet.com for "anything I might want to buy next." Even though I still just purchased one of "the other brand's" $10,000 bag, I am just as excited to wear my gorgeous leather COACH booties and carry my laptop computer in my stunning leather COACH briefcase. You have GOT to see the photo of it with it's embossed leather "C"s, gorgeous gunmetal hardware, and supple compartments inside. I love the smell of high-quality leather. And I probably sound a commercial, but I'm loving the freedom of grocery shopping now with the "Elias Belt Bag' on, instead of a dangling shoulder bag. However, make sure that you are clicking on www.coachoutlet.com (with the authentic "C" logo in front of it). There is another site "www,coach (dash-dash-) outlet.com (with carriage in front of it), and I do not know if it is legitimate.

I bought a bag and they sent the wrong one. They told me to return it so I did. After over 2 weeks of this process I finally have my money, minus the shipping cost from the return. So I paid for a bag I never got, had to pay for shipping twice, and have given this feedback multiple times and no one has reached out. This is an atrocious approach to customer service. I'm sure the product is great but I wouldn't know, I never got mine.

Received the wrong bag, sent it to Europe paid shipping and customs (twice the value of a bag) just to discover that I had received the wrong bag!