CleartripReviews 264

Cleartrip never refunded my money for two domestic flights from March and April 2020. The airline companies clearly state that this money is refundable. I have exchanged tens of emails but Cleartrip has used excuses in one case and has been withholding these funds in the other case without stating any reason. They probably figure they can get away with it. I gave them the benefit of the doubt for two years, but now I will make sure I share this with every review site I can find and will only take down if they do the right thing, which I suspect they won't. Too bad because I had been using Cleartip for my travel needs in India for approximately 10 years. Never again.

DON'T BOOK TO THIS COMPANY. ONE YEAR ALREADY STILL DIDN'T GET MY REFUND.
I CANCELLED MY TICKET SINCE APRIL 2021.

TRIP ID # **************

I had booked a ticket from Dubai to Chennai on the 18th of December, 2021 & I mentioned this email address :*******@yahoo.co.in. Unfortunately, I was unable to travel due to some personal reasons. So I cancelled the booking & notified to you through an e-mail on mid of Nov-2021. I received a reply from their side on 22-Nov-2022 stating that the refund would be credited within 15 days, but I still haven't received it. When I called customer service, they gave me the fake response that they would contact me within 48 hours. I have called them nearly 12 times but haven't received a single dirham. My friends, I am fed up, and I am asking all of you to book directly with the airlines rather than using these types of travel service providers. Clear trip means very poor response, poor follow-up, and customer service representatives will cut off our calls while we are speaking.

Clear trip seems like they are least bothered about customers money! It has been more than a week that i have waited for my refund status and they magically send me the same email every two days! This is the biggest lesson of my life to never book ticket through them as they are really least bothered on how many lakhs we spent on this ticket!

I could not board my flight as i tested covid positive, first they asked me to call emirates and emirates asked me to call clear trip and i felt so stuck between calling each other to get my flight rescheduled. I somehow contacted emirates made by ticket status open but i could not reschedule it as there were no seats available for entire feb and my college is starting on feb 7. I spent 1 lakh 40k for this ticket, i requested them to cancel and share the refund but all they reply is the same mail once in two days is that they are waiting for a revert from the airline and that i should wait for next 48 hours. Its been the same for a week. I have contacted the emirates team again requesting for this but they said they have no responsibility in dealing with this as its between the consultant and the emirates sales representatives.

We believe in such consultant websites and they just make money from us and when they want to refund they act like they are the least responsible. I HOPE they understand how hard my family had worked to earn that money. NEVER EVER BOOK A FLIGHT THROUGH THIS WEBSITE.

Trip ID: *******6016

I never have a worse experience, this people are liars, they will defiantly steal your money, you won't be refunded, I will go on Monday with Dubai police to their office, the customer service are very bad, I called 4-5 times every day for 10 days, my flight was 1st of feb and I just asked them to reschedule, I missed my flight because they didn't reschedule, they sent me fake flight ticket, and today I lost my patience after 10 days I'm trying with them, they charged me yesterday more money then today they again asking to take more money, one customer service says no need for more money another one says I must pay, they ask you for money then hang up the phone, I've all screen shots and I recorded the last few calls and I will defiantly take my right back through Dubai police, this people must be panned in Dubai, I wonder how people are not opening cases against them, enough to see all this google reviews, in my last call the customer service asked me for more money I told him I will make YOU PAY FOR ME MORE MONEY AND BOOK MY FLIGHT! Take care guys! It's a SPAMMMM! And I will share here after I get them the police and I will invite everyone from the people wrote reviews here to open case and we must get our money back and this company must be panned

I BOOKED TICKECTS FOR MY PARENTS, UNFORUTUNATELY THE FLIGHT WAS CANCELLED BY AIR INDIA IN MAY. I REQUESTED CLEARTRIP TO GIVE ME MY MONEY BACK BUT THEY REFUSED. ALTHOUGH, THE TICKETS WERE CANCELED BY THEM AND NOT EVEN BY US. BUT, STILL I AM STRUGGLING TO GET MY MONEY BACK FROM THEM. THEY KEPT MY $2,000.

Cleartrip is a fraud company. I booked a flight ticket and the flight got cancelled. The airliner refunded the amount but cleartrip never did that. I called them 100 times they don't care.
Avoid such fraudsters. This is an ethically challenged typical Indian company. Stay away!

Trip Id -*********48.
Booked a flight from Bengaluru- Lucknow to and fro, but cancelled due to emergency through Indigo website directly. Indigo has refunded the amount and says its with the travel partner to be refunded to the customer! When I enquired with cleartrip they say refund is not processed by Indigo and also if it is processed by cleartrip will have cancellation charges!. Filthy service from cleartrip. They mint money from other people's pocket.

I cancelled my hotel booking due to some medical issues and what I received is a ZERO refund. Reaching customer care is like a hell. There is no clear information about it. I wrote an email to customer support for the full refund but no reply as well. I don't know how to contact them and get a refund back.

We have refunded AED 0.00 for your booking (Trip ID *******368).

COMPUTED REFUND DETAILS
Description Amount AED
Gross Amount (+) AED 1,302.48
Cashback (–) AED 250.00
Discount (–) AED 0.00
Net Amount AED 1,052.48
Supplier charges(*) (–) AED 0.00
Cleartrip charges(*) (–) AED 0.00
Convenience fee(*) (–) AED 250.00
Other charges (–) AED 802.48
Total refund amount AED 0.00

Cleartrip is a scam company. Don't trust them or do any booking.

PNR: J9MMDW - RA No: *******813 - Srilankan Airlines cancelled the flight and more than 3 weeks i am following up with Cleartrip refund department and there is no reply from them - passenger is suffering for no-fault of him and cleartrip refund department is not even responding to customer...

They need to improve upon their refund department...

Manikandan

Don't take tickets through this cleartrip. Better you can choose any nearest travel agent. Because if you want to cancel the ticket they not give any refund, I took a ticket aed1180 refund amount. If am cancel that they are told only 65 aed give me back. This is the trusted travell partner treated to me

Im waiting for my refund since 2 months and i still didn't receive any refund in my account with my Trip ID ************** i will attach some document for reference and Its great-full for me to show how cleartrip is sending u fraud mails and showing that they already refund the money. Don't ever trust them…after getting a mail stating that they have refunded my money its been a 17 days im still waiting to get credit in my account all their call agents are promising to give a call back with solutions but they all are eating your money no response at all…its sooo frustrating that u will wait for your own money like a baggers just because of them.
Call agents with name SHIVA, SANIA and last person was ABHIJIT. They keep sayings that they needs to take this case to finance department and its been 5 days im waiting for call back.

Fraud! Fraud! Fruad!

@Cleartrip

Is a scammer company they let you pay for their mistakes and even you agree to shoulder the expense of their mistakes and ask for refund they will not give you
The only thing they do is fake refund promise

This is worst service I have ever received.
I have been following up for my refund amount for more than 4 months and and I am not getting any response from them.
I am sending them email continuously but not once I have received a reply nor any call.
Trip ID: **************

I am never going to book any ticket from this website again.

My Trip id is **************
Cleartrip has the worst customer service, i had book my flight with them, they them self changed the ticket without my confirmation and when i was not happy with the changes, i cancelled and asked for the refund, its being more then 6 months now, until now they havent refunded and everytime i call they have the same answer, we dint got the money form airline, once airline pays us we will pay you back. Its better to pay double to the airline then to book with cleartirp.

We have been writing and contacting the customer care team for almost a month but no response. Don't think anyone even checks the mails there. They are asking us to pay double the flight charges in order to avail travel. Same ticket on other site is almost 70% cheaper. Trip id **************

I booked a ticket and cancelled due to covid pandemic and lockdown last year March 2020 till today Trip 1D **************. They've tried to fake up with responses and just make me upset. I want my refund immefiately before end of this 2nd week of November 2021. Am tired of following up on same issue and you keep playing about it. Resolve this for once and i won't ever deal with cleartrip. You act too quick to get the money but you're less considerate.

Worst service provider, we had cancelled the tickets and sent numerous reminders for the refund, but its almost a month and we still did not get our refund; although airline has refunded the entire amount to them immediately. Trip ID **************; no proper response, no contact numbers locally, very very bad.