CleartripReviews 264

I have been user of this platform for many years and they have done great service not until my latest booking which gave me a lot if stress and anxiety. I had to rebooked my first ticket due to some visa issue and I had no choice but to pay for the rebooking with the assistance of Karim Abdelmagid. Unfortunately, i need to cancel my second ticket due to unforeseen circumstances. I immediately informed cleatrip to cancelled my flight and I dont want to rebook again on the third time as i do not know my schedule for the rest of the year. Cleartrip informed me all the details about the cancellation procedure, checked my booking details and verified to after 2 hours confirming from the airline. Another 2 hours had past, I had received an email informing me that my ticket is non refundable which is the opposite mentioned from my fare condition in my itinerary receipt from the airline which I had a cancellation fee of $150 per route. I have been patiently sending them emails and waiting for the reponse but the only response was I must contact their customer team which is not helpful at all. They are telling me that my ticket is non refundable becase of my first ticket which was already cancelled. After this issue, Cleartrip stated that singapore airlines fare conditions is a fraud even it was mentioned in the tickets issued by the airline. What a nightmare.

Hello all
I book my flight from Pune to SINGAPORE, layover at Delhi via cleartrip.com, then I asked them to change my flight date from Pune to Delhi flight. As it is an Air India Flight I called AI to check the possibility of the same and AI confirmed that only the Pune Delhi flight can be changed and need to pay an extra fare difference and 3000₹ per passenger and GST. But Cleartrip is asking me for *******₹ per passenger for just the fare difference from Pune to Delhi, And other charges.

This website is fraudulent and forces the passenger to pay for a service which the passenger doesn't want.
I request all people to don't use this website.
If possible for me I will give 0 stars for this review.

Guys, the rate at this site looks cheap at cleartrip but once you are done booking you dont even get a ticket if you have a ticket they cancel it saying sold out blocks money and leave the customer with a sorry and ask to rebook, its a total waste site better visit trustworthy sites for booking.

Hi, Request u all dont trust cleartrip app... what a ever they mention is not trust worty. I booked a room with breakfast but at the end ghe price is high nd they cancelled our booking. SUPPORT OTHET APPS. Remove cleartrip app not trust worty

I was about to book 4 US tickets with them but after reading all these reviews, it is better i take the business somewhere else instead of CLEARTRIP. Thank you everyone for sharing. Really Appreciate

I had booked a flight ticket for Qatar Airways 2 days before from your platform. I had paid extra amount than the indigo flight which were showing in the same platform with same departure and arrival time almost like 7000 rupees less than the flight ticket I booked for Qatar Airways.

But I recieved E ticket by mail and I came to know that I was given indigo flight for travel.

Let me make my stand clear infront of you, I do not wish to take flight in Indigo flight which I could have booked for lesser price.

Dont cheat your customers by showing something and giving another thing. I paid extra money and you guys did cut 5 kg from my baggage and given budget airlines which was much cheaper.

I am very disappointed on cleartrip and I am going to let the public know about it as I have friends who are influencers in Youtube.

Before that I request you to either grant me the Qatar airways ticket or refund my money.

I expect fast response from your side in this regard.

Trip ID:- **************
PNR:- MFWT6M

PFA for your better understanding

I booked flight from Delhi to Auckland via Malaysia
But clear trip provide the wrong information about the ticket. Flight go via Sydney but not mention in my ticket airasia not allowed us Becoz we don't have any transit visa

But cleartrip not mention in my ticket about the Sydney trip

I lodge the case as well but they provide the wrong addresss as well
Court already sent the notice as well

Don't trust cleartrip

Cleartrip offer Ct flex or flexible ticket and refund policy but it's a headache because: 1- insurance by third party company Digit, 2- Don't work for foreigners,3- Refund takes 15 working days or even more, 4- poor customer service and bad policy.
I bought two ticket CT flex and changed the date, I paid full for new ticket and I asked Cleartrip for refund. Refund is necessary to contact Digit, a third party company and its very annoying because I bought from Cleartrip they should refund and not another company. So, Godigit asked Indian ID and Indian Bank account to refund, I say that we we are foreigners and got a ticket from travel agent so can just return him and we pick up the money. By their policy is not allowing, only for ticket holders and Cleartrip don't take any responsibility. Such Scammers selling thing that we cannot get refund. Avoid to buy any CT Flex from them,

I have booked a flight through Cleartrip and the Airline has cancelled the flight.
Cleartrip people are completely denying that they have received the refund. Its been 7 days they have not given any refund. Ever pathetic service came across. Please do not go for any bookings through cleartrip ever again

One of the very bad experience in clear trip,they are not even bothered to take responsibility of flight booking what we book.Very bad. Supervisor what I spoke with just tells us it's not our responsibility.once you book it's just airline responsibility and we just taking bookings of flight.its complete bul$#*!
They are provide the wrong information about the flight
Not mention in the booking flight will go third transit country
All mention on the booking but this flight go to Sydney via Auckland

Now they are Delaying my refund
Don't trust this company otherwise you will cry stuck my 3 lakh

When a customer is booking a trip for a certain date and time they chose it to suit their needs. I had my trip changed last minute and the airline blamed clear trip and clear trip blamed the airline. It also felt like I had changed it myself and was trying to get them to change it back. I got the impression to feel sorry for them so I would drop the complaint. Rang up 3 seperate times and on phone for 60 minutes to be lied to each time. I have to go to Hong Kong and I'll probably be in trouble at work because you reschedule the whole thing without my knowledge. Also some customer service could not answer very simple questions. I got promised each time it would get me back on time. The issue began when I requested it in writing, and then all of a sudden they couldn't change it back to what it was or earlier. I have a theory the airline wanted to charge clear trip for their error, and this is why clear trip wouldn't change it. I will not use this agent again and this is the first and last time something like this has/will happen. Avoid unless you want to be told when you fly. I will only take this review down if you reschedule my flight, I did say failure to do so will lead to this negative review.

I booked a trip with cleartrip wit a trip is ************** for my family from Trivandrum to Abu Dhabi
They could not travel due to an emergency and the airlines cancellation refund was 1126.37 aed and cleartrip is talking about refunding 390 aed only citing some lame excuse like cashbacks and cancellation fee form their side also
Can you imagine? Such a rip off!
I am planning to go to the court against them as someone need stop
This is my second time with cleartrip. First issue was in 2020 and i completely forgot and booked again and now this!
NEVER NEVER AGIN
Please stay away from them!

Such ha bed exprience thay are taken HARAM amount 910 i cancled my booking 8 days before to my flight date thay not refund any single peeny back thay said all amount airline taken really My first and last exprience with clear trip cheater app scamers

These guys are fake
They not answering the call
Argument over the call
Gives fake commitment to the client
Never suggest these website any people

Worst experience while booking a trip from Del to Pnq with Cleartrip.

I was booking a trip from Del to Pune for 5 feb.
By mistake I made it for 5 March 2023.

I immediately called customer service for the same.
They said they can't do anything, there will be refund of only 500 Rs out of ******* rs which I booked for 4 of my family members.

I informed there is a month gap for March date, that's means more than a month.

She said she can't do anything about it, I asked for a manager. She replied no manager available at this time.

I was disappointed, however I had no other choice other than amend the same booking for 5 feb from 5 match 2023.

Then I tried to make the payment for 30k more. There was an error at the same night. Attaching the screenshot for the same.

Then again I tried the next morning. It didn't work.

Then I had no choice to book it from other website and wasted my ******* for nothing.

The customer service called and asked me the whole story after me sending the email as well as speaking to two more agents.
Such a bad reputation they have created for themself.

All I asked for refund.
It is a shame.

Attaching the error from the portal with the timing while amend the booking.

Bhuvan Bhandari
*******011
Del to Pnq booking

I booked a flight and they already deducted from my bank. After I booked, there was no confirmation nor email sent to me. I called the next day after waiting for the confirmation, they said it failed. If it failed, then why did they deducted from my bank. I called 9 times to the customer service and they kept on telling me to wait for 5 hours, 24 hours and blah blah.
I needed that flight because it was an emergency but still no clear statement whether they'll cancel or refund. I told them to just refund it to me but they kept on saying they are still investigating. My bank already sent a statement that they clearly already deducted from us. They should just refund it.

It's such a hassle. Instead of being excited for your flight, you will be bombarded with worries.

Cleartrip please be better. You are affecting a lot of people.

They are running a fraud with the name of EzCancel. My return flight has been rescheduled by the Airline. Travel date is 1st April 2023. As the rescheduled flight is not feasible for us to travel due to less layover time in Mumbai airport, hence I cancelled the ticket. Now Clear trip customer service is misguiding me completely. They are claiming that you will get 0 AED refund as the airline has declined our offer and sometimes, they are also saying that you have already travelled one way, that's why EzCancel is not applicable. They did not justify where the word virtual flight is mentioned on the clear trip portal in the terms and condition section.

In the terms and condition (https://www.cleartrip.com/ezcancel/free-flight-cancellation), it's clearly mentioned, 72 hrs before the departure of the flight, ticket can be cancelled and its fully refundable and also, it's mentioned that it's applicable for return ticket or partial ticket in case of round trip. Nowhere virtual flight is mentioned.

So, it seems that clear trip and Air India looted around 2000 AED hard earned money from my pocket. Never ever book through clear trip site. Also, Air India flight services has become very poor now a days. Don't fly with them. Please boycott both of them. Honestly, I wanted to give them 0 star or negative rating.

Cheating people, they give good offers, then I booked the ticket after two days they canceled my ticket without any information,

Clear Trip is doing fraud sales by deducting the unauthorized amount from passenger. I have booked ticket through clear Trip and after cancellation, the airline has transferred the X amount to the clear Trip account and they are transferring the same amount to my account.
So booking anything with them is not recommded if you will cancel anytime there will be huge losses.

It's with utter disgust I am mentioning that clear trip services are not acceptable and there is no sincerity, discipline and customer orientation. Apart from that there is a serious language problem of English speaking due to which the same sentence needs to be repeated in various languages. I was upset on 06 December with one of your representative and I believe a case was raised for which I got a call from another senior personnel who asked if the case can be closed. I said I am not satisfied. Today also I called up clear trip and spoke to Mr. Farooq who is slow in understanding my problem and can't grasp what I am mentioning. I spoke to him in Hindi and English so that he understands the problem deeply. Unfortunately he was not able to handle my complaints. Please do not take him into task and take any action which is my sincere request to you. In a span of one week I have come across identical problem with clear trip personnel.

Apart from the above you promise call back within one hour or two hours which has never happened. This is atrocious service when you don't call back on a time promised from your end. How do you advertise yourself being the best? Your customer service is absolutely on a down grade. I will provide bad feedback on the social network as customers shouldn't suffer like me.