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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Easy process no complaints with ordering or timing of delivery. Good communication throughout
Contacts burned my eyes for the first few days. I think maybe the solution they came in wasn't good.
We are sorry to hear about this experience. When it comes to trying a new contact lens brand, we recommend visiting your eye care professional first for a personalized recommendation based on your eye exam, contact lens fitting, and medical history. This is the best way to be sure the lens will be right for you! We'd like to reach out, and see how we can best help. Please keep an eye on your email inbox. -Team Clearly
I've never had any problems with service.
Save time and money buying from Clearly.
Contacts are horrid don't fit on one eye, and both never sit straight. Hurt my eye a lot, I wear contacts everyday but these were bad!
We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which is covered under our manufacturers warranty policy), or they may not be prescribed for you by your eye care professional. Either way, we'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly
So far, so good with the new contacts. They also arrived promptly. Thanks for your service.
Thank you for your review, James! Glad to hear that you received your contact lenses in good order. We'd love to hear how could improve your experience. Someone from our customer care team will be in touch shortly. - Team Clearly
I ordered glasses from the Queen Street location. I was upsold on all anti scratch, blue light blocking features. I have never dropped the glasses and already there is a mark on the lens. I will buy my glasses from my optometrist going forward.
We are very sorry to hear about this experience, Craig! All of our glasses are covered under a 365-day manufacturers warranty for defects, not including wear and tear or accidental damage. Someone from our Customer Care Team is going to reach out to you directly to offer further support. Please keep an eye on your email inbox! Thank you. -Team Clearly
Why….;……………….;;;;;;;;,,,,,,,,,,,,,,,,,,,, Am Iat 50 characters I thought this was just a confirmation that I received my irder
Hi there, your feedback is really important to us as we strive to ensure that you have a great experience shopping with us. If we have fallen short, we would love the opportunity to provide personal support to see how we could make things right. Thank you for your understanding! Please do not hesitate to let us know if you have any questions or concerns. - Team Clearly
I always order my contact lenses here and am always please with there quick and accurate service.
I have been a client for many years now and your product is almost always exactly what I need. However over the years I have had the odd contact lens that seems to be faulty and will have a blurry spot that I have to just throw away and put in a new one. Has this happened to other clients as well? Even with the odd lens having an issue I am still thrilled with your prices, fast shipping and quality.
You guys are the best! You told me it was going to be late without me asking, you rushed it once you found out it would be delayed, you contact me to make sure I got it... And you shipped it with a bag of gummy bears! Not just any gummy bears - the GOOD gummy bears!
I needed contacts asap and needed to know if a certain lens was in stock. Chat line was super helpful in getting contacts to me quickly. Thanks!
Unexpected fast delivery, great product will definitely shop here again
Easy order and fast delivery! The product which I order is awesome, which I have used more than 10years. I do believe I will never change to another brand.
We're truly happy to hear that you enjoyed our fast delivery and the overall experience with us! Thank you so much for your review! - Team Clearly
Thank you for your review and feedback. We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Got exactly what I ordered very fast. I would order from them again.
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We're truly happy to hear that you enjoyed our fast delivery and the overall experience with us! Thank you so much for your review! - Team Clearly