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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I received my contact lenses a month later. I had to call to follow up a month later to find out expected date of delivery.
Ordered contacts that didn't work. I have ordered wth them for years. They gave me a full refund on return so I could order ones that worked. Fantastic
Love Clearly, have been a customer for many years and have never been disappointed.
Fast delivery. Easy to use website. Lots of options in brands to choose from. Overall very satisfied. Thank you
It is the same as before and I still love this contact lens. Usually use for my exercise session
-------------------Quick and accurate delivery-----------------
Good. Quick shipping. Products are always as expected and receipts adequate for insurance coverage.
I was very pleased with my order since the delivery was fast and my package was handled with care when it arrived.
The website was easy to use and they arrived a day earlier than expected. Very pleased
We're truly happy to hear that you enjoyed our fast delivery and the overall experience with us! Thank you so much for your review! - Team Clearly
Great service as usual that is why I continue to order them from you.
I have bought both glasses and contacts from Clearly previously, and been super happy. This time, my regular brand of contacts was discontinued so I had some recommendations on the site for similar products. I chose and actually really love the new ones! Fast shipping too
Shipped quickly and was easy to fill the prescription.
My order experience was quick and pleasant. The contact lens arrived very quickly - I am never disappointed with ‘Clearly'.
I can feel the contacts in my eyes when I wear them so I won't be purchasing this brand but I'll try another that suits my eye
Hi Brianna, thank you for your review. We are sorry to hear that these contact lenses are not working out. Contact lenses are not a one-size-fits-all product - they are made with various different materials and come in different sets of parameters which are not always suitable for everyone. We recommend consulting your eye care professional before trying out a new product. They will measure the diameter and base curve of your eye and may give you trial lenses based on your contact lens fitting, medical history, and eye exam. We will be in touch shortly to offer assistance - please keep an eye on your inbox. - Team Clearly
Got the right product and in a timely matter. Will definitely be buying from here again
We have used Clearly for quite a few years now. We always receive our order quickly, well packaged and exactly as ordered. A+
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Kristina, we're sorry to hear about this experience! We know that the products we provide are a necessary part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter! Timeliness is especially important when you're relying on our product to see. We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly