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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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The staff was somewhat helpful and the experience was ok. I am not a big fan of the frames and how they look on my face. I also feel like the quality is not very good ( they feel like cheap plastic) I don't wear these glasses even though I got them to replace my old ones- I still always Wear my old ones.
Up until delivery the experience was great. When I received the package the box was burning hot. It's was a very hot day and I assumed it was sitting in the delivery truck all day. I was concerned for the quality of my contact lenses as it should never e in hot temperature.
Good it was good good good good good good good good
Easy to order only problem is tracking the order. It was delivered few fays later than promised ini
We're truly happy to hear that you enjoyed our fast delivery and the overall experience with us, Kaylea! Thank you so much for your review! - Team Clearly
Received my order in just 2 days. I was shocked at how quick and efficient this company is. Great service! The product is great so far. I Love my contacts
I am sorry to notice you that I already got my order.
I appreciate it you helped me a lot.
Thank you.
I ordered my contacts, and they were attack my door within two days,
The order was correct and I hope to use Clearly for my eye glasses very soon.
I bought the dailies which I never do. I won't buy them again. My eyes started to hurt after like two hours of wearing them. It seems the cheaper kind isn't great for my eye sight. Need the more expensive brand. I bought kits monthly and I don't like them either.
We are sorry to hear about this experience, April! When it comes to trying a new contact lens brand, we recommend visiting your eye care professional first for a personalized recommendation based on your eye exam, contact lens fitting, and medical history. This is the best way to be sure the lens will be right for you! We'd like to reach out, and see how we can best help. Please keep an eye on your email inbox. -Team Clearly
I wanted to buy just one large box of Acuvue contacts but there is no option for just one. My prescription is the same for both eyes and it would have been cheaper. Doesn't seem fair.
Thank you for your review, Diana! We're sorry to hear you were not able to purchase just one box of contact lenses. We want to help and someone from our Customer Care Team is going to reach out to you directly, please keep an eye on your email inbox, thank you! -Team Clearly
Fast service. Website was easy to use and my contacts were the correct strength that I ordered.
Good experience ordering contacts from Clearly. Been ordering from them for years without issue.
I love those contacts they are very comfortable, and have natural color
Shipping was fast and both products were great. Expectations were exceeded
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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We're truly sorry that you're having issues with your new glasses, Jessica. The quality of our products and your satisfaction are really important to us. We don't want to leave you with a pair of glasses you're not entirely satisfied with, and we'd love to help and make things right for you. A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly