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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Kuwait
1 review
0 helpful votes
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Awesome!
August 16, 2021

You guys are the best! Thanks for the great and super fast service!

Date of experience: August 16, 2021
Canada
1 review
0 helpful votes
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Don't like frame
September 15, 2021

The staff was somewhat helpful and the experience was ok. I am not a big fan of the frames and how they look on my face. I also feel like the quality is not very good ( they feel like cheap plastic) I don't wear these glasses even though I got them to replace my old ones- I still always Wear my old ones.

Date of experience: August 16, 2021
Samuel H. Clearly Rep
over a year old

We're truly sorry that you're having issues with your new glasses, Jessica. The quality of our products and your satisfaction are really important to us. We don't want to leave you with a pair of glasses you're not entirely satisfied with, and we'd love to help and make things right for you. A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly

Canada
1 review
0 helpful votes
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Always satisfied
August 16, 2021

Always satisfied. Can't complain. Keep it up. Will shop here again.

Date of experience: August 16, 2021
Canada
1 review
0 helpful votes
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Delivery
September 15, 2021

Up until delivery the experience was great. When I received the package the box was burning hot. It's was a very hot day and I assumed it was sitting in the delivery truck all day. I was concerned for the quality of my contact lenses as it should never e in hot temperature.

Date of experience: August 16, 2021
Canada
1 review
0 helpful votes
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Good it was good good good good good good good good

Date of experience: August 16, 2021
Canada
1 review
0 helpful votes
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Easy to order only problem is tracking the order. It was delivered few fays later than promised ini

Date of experience: August 16, 2021
Canada
1 review
0 helpful votes
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Contacts
August 16, 2021

Ordered online and received my order within 2 weeks!

Date of experience: August 16, 2021
Megan W. Clearly Rep
over a year old

We're truly happy to hear that you enjoyed our fast delivery and the overall experience with us, Kaylea! Thank you so much for your review! - Team Clearly

Canada
1 review
0 helpful votes
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Very fast delivery
August 16, 2021

Received my order in just 2 days. I was shocked at how quick and efficient this company is. Great service! The product is great so far. I Love my contacts

Date of experience: August 16, 2021
Canada
1 review
0 helpful votes
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Amazing
August 16, 2021

Best quality, comfortable and gentle on eyes arrived on time I recommend these contacts

Date of experience: August 15, 2021
Canada
1 review
0 helpful votes
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I got my order.
August 16, 2021

I am sorry to notice you that I already got my order.
I appreciate it you helped me a lot.

Thank you.

Date of experience: August 15, 2021
Canada
1 review
0 helpful votes
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Excellent
August 16, 2021

Fast and efficient dans les deux langues, service rapide en anglais et en français

Date of experience: August 15, 2021
Canada
1 review
0 helpful votes
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Excellent service.
August 16, 2021

I ordered my contacts, and they were attack my door within two days,

Date of experience: August 15, 2021
Canada
1 review
0 helpful votes
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The order was correct and I hope to use Clearly for my eye glasses very soon.

Date of experience: August 15, 2021
Canada
1 review
0 helpful votes
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Not satisfied
September 14, 2021

I bought the dailies which I never do. I won't buy them again. My eyes started to hurt after like two hours of wearing them. It seems the cheaper kind isn't great for my eye sight. Need the more expensive brand. I bought kits monthly and I don't like them either.

Date of experience: August 15, 2021
Megan W. Clearly Rep
over a year old

We are sorry to hear about this experience, April! When it comes to trying a new contact lens brand, we recommend visiting your eye care professional first for a personalized recommendation based on your eye exam, contact lens fitting, and medical history. This is the best way to be sure the lens will be right for you! We'd like to reach out, and see how we can best help. Please keep an eye on your email inbox. -Team Clearly

Canada
1 review
0 helpful votes
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Contacts order
August 15, 2021

I wanted to buy just one large box of Acuvue contacts but there is no option for just one. My prescription is the same for both eyes and it would have been cheaper. Doesn't seem fair.

Date of experience: August 15, 2021
Megan W. Clearly Rep
over a year old

Thank you for your review, Diana! We're sorry to hear you were not able to purchase just one box of contact lenses. We want to help and someone from our Customer Care Team is going to reach out to you directly, please keep an eye on your email inbox, thank you! -Team Clearly

Canada
2 reviews
0 helpful votes
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Service and delivery
August 15, 2021

Fast service. Website was easy to use and my contacts were the correct strength that I ordered.

Date of experience: August 15, 2021
Canada
1 review
0 helpful votes
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Contact Order
August 15, 2021

Good experience ordering contacts from Clearly. Been ordering from them for years without issue.

Date of experience: August 15, 2021
Canada
1 review
0 helpful votes
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Nice contacts
August 15, 2021

I love those contacts they are very comfortable, and have natural color

Date of experience: August 15, 2021
Canada
1 review
0 helpful votes
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Super quick
August 15, 2021

Awesome. Great prices, quick delivery. My usual experience is seamless

Date of experience: August 15, 2021
Canada
1 review
0 helpful votes
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Glasses and contacts
August 15, 2021

Shipping was fast and both products were great. Expectations were exceeded

Date of experience: August 15, 2021