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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Love how quickly my contacts came in. Also received a pack of cute gummy bears! Love the extra :)
I ordered my contacts and they were delivered so quickly happy!
I was notified by Clearly that my order would be arriving later than planned because of a delay with the supplier of my specialty lenses. They gave me an approximate date that they might arrive. Before that date I reached out to Clearly just to make sure my order wasn't forgotten about. The person I spoke to was so friendly and reassuring. They then told me to expect a credit with a nice discount for the inconvenience. It was so generous, kind and unexpected.
I've been using Clearly since their early days and I've always been so impressed with how friendly, helpful, and efficient they are.
I'm always super happy with my lenses and how fast they get to me!
Thank you it was delivered successfully. On time as mentioned.
Love on-line shopping and Clearly has made it possible
Everything was smooth I couldn't ask for more. The product was exactly as described. The price was the best. And the shipment arrived right on time.
The contacts arrived very quickly, fit my prescription. No complaints about the contacts themselves. The emails can be a but annoying. I don't wear contacts every day(prefer my glasses for work) so I only ordered 10 pairs for special occasions etc. Getting "refill reminder" emails every few days is annoying and I haven't been able to find where I can control how many or what type of emails I receive from Clearly.
Delivered in 2 days after I ordered on weekend and even came with candy. No complaints at all. Definitely order again.
Delivery time was awesome, very fast! Contacts are very comfortable. Love them!
Clearly's ordering system is easy, and their delivery service is fast and efficient. Have been a client for several years now and consistently impressed with the service!
Ordered my usual and 1 box was not in the warehouse so they emailed me to tell me that it would be shipped asap but pushed my expected arrival date back. They then turned around and fast tracked my shipping with FedEx at no charge and without me asking. Always impressed!
I ordered my husband 3- sets of glasses and contacts. At the price you couldn't beat.
I had my expectations low as the price was so minimal. I was beyond impressed with the quality and fast delivery!
All 3 of his frames were stunning on him and great quality. We are over joyed!
We Weill definitely be back shortly for more glasses for myself and Sunglasses.
Thanks again guys for a wonderful experience!
My order came really quickly and I got a little bag of gummy bears with it.
Great pricing, easy order and quick delivery. I have used Clearly for years and will continue to.
I love ordering my contacts from Clearly because I always get the best price and they arrive so quickly.
Got my lenses in pretty quick. Second time buying from clearly, and ill definitely be a returning customer.
Communication with the delay of contacts was quick and efficient. Great prices as well!
Only reason I gave 4 starts is because the contacts I ordered were backordered and took months to arrive. But once they came, they're exactly the sand as the ones I got from the optometrist. Will be ordering again.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Thank you for your review, Janine! We are sorry to hear of the delays encountered while having your order processed. We know the products we provide are a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see so we do thank you for your patience and understanding on this. If there is anything further we are able to assist you with, please do not hesitate to reach out. - Team Clearly