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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I love my new glasses, they are surprisingly good quality and they look great.
I'm really happy with the site. The glasses I virtually tried online fit so well when I got them.
Thanks so much for your review, Angela! We really appreciate the feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
My order was delivered a week earlier than forecasted which was awesome!
Thank you for your review, Brian! We're so glad to hear you're enjoying your new glasses so far! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Got my contacts quickly, they are comfortable and the right prescription
Thank you for your review, Meryl! We're so glad to hear you're seeing clearly! If there's anything we can help with, please feel free to reach out. We're happy to help! -Team Clearly
My glasses were delivered faster than I thought. They were a little big on my ears, I kept them and like them except for that detail. Next pair I will make some adjustments. Thanks!
Hi Caroline, thanks for the great review! We're sorry to hear that you're finding the Main + Central frames a bit loose for you. Typically we do recommend to have frames adjusted by a local optical center, but if it's just some fine tuning that's needed, we do have a helpful guide on how you can (carefully) do these adjustments at home yourself; www.clearly.ca/thelook/how-to-adjust-glasses/.
We hope this helps! If there's anything else we can assist with, please feel free to reach out! - Team Clearly
The eyeglasses are loose but the sunglasses fit great. It didn't come with an eyeglasses case like optometrists usually give, so slightly disappointed. But the glasses frame did fit as per the virtual try-on, which I appreciate.
I received wrong order for my contact lenses but I called the clearly and they resent me the correct order
Delivery was as stated with order. Glasses are great and service very good
Thanks so much for your review, Barbara! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
The service was excellent as usual.
Easy to order and fast shipping, what else can you ask for
I've purchased from these people several times and always been satisfied.
Thanks so much for your review, Doug! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I and my family purchased 4 glasses in one visit. I am very satisfied with the staff friendly manner and the variety of frames and reasonable prices. But I am not satisfied with the lenses. It seems that they get dirty and oily quickly, and you can't clean them easily.
I ordered transition bifocals through Clearly. It was very easy and everything was delivered quickly and i am enjoying my new glasses.
Thanks so much for your review, Grant! We're so glad to hear you're enjoying your new glasses and seeing clearly. If there's anything we can help with, please feel free to reach out! -Team Clearly
Quick
Efficient
Easy to use, lots of selection, styles and excellent prices
Thanks for the great review and feedback Maggie!
We want to make sure we have a wide selection available to meet all of our customers needs and preferences, so we're thrilled to hear that you found and are enjoying the Clearly Basics frames! We're looking forward to seeing what great style you'll find next! If there's anything we can help with, please don't hesitate to reach out! - Team Clearly
Great pair of glasses to wear on daily basis. Steady frame and yet light enough to wear for long periods
Thanks for the great review Geeta! We're excited to hear that your enjoying the Clearly Basics frames! It's one of our favorites as well! We're looking forward to 'seeing' you again real soon! - Team Clearly
Such cute glasses for such a cheap price! Really loved how it frames my face and also looks very chic for any day looks or even just to dress up a bit.
Thanks so much for your review, Rissa! We really appreciate the feedback, and we're so glad to hear you're enjoying your new glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Jenn! We really appreciate the feedback and kind words! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
The glasses came within the delivery time period. Payment was easy. Affordable. Exactly what I wanted and ordered.
Thanks so much for your review, Wayne. We really appreciate the rating and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Thanks so much for your review, Julia! We really appreciate the feedback, as we aim to provide the best value and great quality! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly