Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Clearly

Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Clearly?
grey stargrey stargrey stargrey stargrey star

Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

We monitor reviews for authenticity

Canada
2 reviews
0 helpful votes
Follow Sue J.
Unfollow Sue J.
Share Review
Report Review

Awesome service
August 27, 2020

Best eye glass/contact lens service and its Canadian!

Date of experience: August 27, 2020
Canada
1 review
0 helpful votes
Follow Julia R.
Unfollow Julia R.
Share Review
Report Review

Great Quality
August 27, 2020

I love my new glasses, they are surprisingly good quality and they look great.

Date of experience: August 27, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Julia! We really appreciate the feedback, as we aim to provide the best value and great quality! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
1 helpful vote
Follow Angela O.
Unfollow Angela O.
Share Review
Report Review

Love them
August 27, 2020

I'm really happy with the site. The glasses I virtually tried online fit so well when I got them.

Date of experience: August 27, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Angela! We really appreciate the feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow Marcela M.
Unfollow Marcela M.
Share Review
Report Review

Early delivery
August 27, 2020

My order was delivered a week earlier than forecasted which was awesome!

Date of experience: August 27, 2020
Canada
1 review
0 helpful votes
Follow Brian T.
Unfollow Brian T.
Share Review
Report Review

New glasses
August 27, 2020

Very good like how they fit and the glasses are very light.

Date of experience: August 26, 2020
Jane S. — Clearly Rep
over a year old

Thank you for your review, Brian! We're so glad to hear you're enjoying your new glasses so far! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow Meryl T.
Unfollow Meryl T.
Share Review
Report Review

Overall perfect
August 27, 2020

Got my contacts quickly, they are comfortable and the right prescription

Date of experience: August 26, 2020
Jane S. — Clearly Rep
over a year old

Thank you for your review, Meryl! We're so glad to hear you're seeing clearly! If there's anything we can help with, please feel free to reach out. We're happy to help! -Team Clearly

Canada
1 review
1 helpful vote
Follow Caroline L.
Unfollow Caroline L.
Share Review
Report Review

My glasses were delivered faster than I thought. They were a little big on my ears, I kept them and like them except for that detail. Next pair I will make some adjustments. Thanks!

Date of experience: August 26, 2020
Angela C. — Clearly Rep
over a year old

Hi Caroline, thanks for the great review! We're sorry to hear that you're finding the Main + Central frames a bit loose for you. Typically we do recommend to have frames adjusted by a local optical center, but if it's just some fine tuning that's needed, we do have a helpful guide on how you can (carefully) do these adjustments at home yourself; www.clearly.ca/thelook/how-to-adjust-glasses/.
We hope this helps! If there's anything else we can assist with, please feel free to reach out! - Team Clearly

Canada
1 review
0 helpful votes
Follow Sonali I.
Unfollow Sonali I.
Share Review
Report Review

The eyeglasses are loose but the sunglasses fit great. It didn't come with an eyeglasses case like optometrists usually give, so slightly disappointed. But the glasses frame did fit as per the virtual try-on, which I appreciate.

Clearly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 26, 2020
Canada
1 review
0 helpful votes
Follow Nadiia B.
Unfollow Nadiia B.
Share Review
Report Review

Wrong order
August 27, 2020

I received wrong order for my contact lenses but I called the clearly and they resent me the correct order

Date of experience: August 26, 2020
Canada
1 review
0 helpful votes
Follow Barbara I.
Unfollow Barbara I.
Share Review
Report Review

Great product
August 27, 2020

Delivery was as stated with order. Glasses are great and service very good

Date of experience: August 26, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Barbara! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow Nicolas W.
Unfollow Nicolas W.
Share Review
Report Review

Great service
August 27, 2020

The service was excellent as usual.
Easy to order and fast shipping, what else can you ask for

Date of experience: August 26, 2020
Canada
1 review
0 helpful votes
Follow Doug S.
Unfollow Doug S.
Share Review
Report Review

Fast service and good site
August 26, 2020

I've purchased from these people several times and always been satisfied.

Date of experience: August 26, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Doug! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow Soodi W.
Unfollow Soodi W.
Share Review
Report Review

Very friendly staff
September 30, 2020

I and my family purchased 4 glasses in one visit. I am very satisfied with the staff friendly manner and the variety of frames and reasonable prices. But I am not satisfied with the lenses. It seems that they get dirty and oily quickly, and you can't clean them easily.

Date of experience: August 26, 2020
Canada
1 review
0 helpful votes
Follow Grant Z.
Unfollow Grant Z.
Share Review
Report Review

Happy Camper
August 26, 2020

I ordered transition bifocals through Clearly. It was very easy and everything was delivered quickly and i am enjoying my new glasses.

Date of experience: August 26, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Grant! We're so glad to hear you're enjoying your new glasses and seeing clearly. If there's anything we can help with, please feel free to reach out! -Team Clearly

Canada
1 review
0 helpful votes
Follow Maggie Y.
Unfollow Maggie Y.
Share Review
Report Review

Great product
August 26, 2020

Quick
Efficient
Easy to use, lots of selection, styles and excellent prices

Date of experience: August 26, 2020
Angela C. — Clearly Rep
over a year old

Thanks for the great review and feedback Maggie!
We want to make sure we have a wide selection available to meet all of our customers needs and preferences, so we're thrilled to hear that you found and are enjoying the Clearly Basics frames! We're looking forward to seeing what great style you'll find next! If there's anything we can help with, please don't hesitate to reach out! - Team Clearly

Canada
1 review
0 helpful votes
Follow Geeta F.
Unfollow Geeta F.
Share Review
Report Review

Good priced glasses
August 26, 2020

Great pair of glasses to wear on daily basis. Steady frame and yet light enough to wear for long periods

Date of experience: August 26, 2020
Angela C. — Clearly Rep
over a year old

Thanks for the great review Geeta! We're excited to hear that your enjoying the Clearly Basics frames! It's one of our favorites as well! We're looking forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
1 helpful vote
Follow Rissa B.
Unfollow Rissa B.
Share Review
Report Review

Cute
August 26, 2020

Such cute glasses for such a cheap price! Really loved how it frames my face and also looks very chic for any day looks or even just to dress up a bit.

Date of experience: August 26, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Rissa! We really appreciate the feedback, and we're so glad to hear you're enjoying your new glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow Jenn S.
Unfollow Jenn S.
Share Review
Report Review

Amazing
August 26, 2020

Quick easy very happy and fantastic customer service

Date of experience: August 26, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Jenn! We really appreciate the feedback and kind words! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow Marjua L.
Unfollow Marjua L.
Share Review
Report Review

Great glasses. Fits nicely.
August 26, 2020

The glasses came within the delivery time period. Payment was easy. Affordable. Exactly what I wanted and ordered.

Date of experience: August 26, 2020
Canada
1 review
0 helpful votes
Follow Wayne V.
Unfollow Wayne V.
Share Review
Report Review

N/A
August 26, 2020

This is the second time I have answered this email.

Date of experience: August 26, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Wayne. We really appreciate the rating and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly