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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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They arrived super fast!
They're comfortable enough :)
Very fast shipping, item was looking exactly how described. Will buy again for sure.
Customer Service reached out to me and solved successfully my discomfort. They were kind and supportive.
I decided to change the lenses I get to a different type and colour. And the colour was very unnatural compared to the ones I usually order. The colour was not as described. Didn't use them.
Thank you very much for your feedback. We regret to know that there are some areas in our service which were not satisfactory and did not provide the expected service. Our apologies for the inconvenience this have caused you. We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -Team Clearly
My glasses are of excellent quality. I just didn't realize it did not contain my full prescription. I needed bifocals. Therefore, I had to purchase a pair of reading glasses from a local store.
We are sorry to hear that you need bifocals! Glasses in their otherwise original condition can be returned for any reason for a full refund within 30 days of delivery. We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -AQ
Contact Lenses arrived quickly and as ordered. Will order from clearly again.
Ordering was fast and easy and I was really impressed with the price and availability of frames. My one problem has to do with lenses; there were many many options for lenses, all of which involved huge up charges, and I think the option I chose probably shouldn't be available on my frames as the lenses are small and the multiple focus points for distance and close mean the actual surface of the lens available for say reading is really small.
Thank you very much for your feedback. We appreciate you're taking the time to share them with us. Your business is really important to us and by telling us what you liked and don't like about your experience, you are helping us improve our service for you and other customers in the future. Rest assured that more improvements will be made to make each of our clients' experiences as satisfactory as possible. -AQ
Website was super easy to use, ordered without a hitch and the glasses are perfect.
Very happy, service is great, price is right, fast delivery. E-mails throughout process is very helpful.
I will continue to order my contacts through clearly.
I ordered glasses for my son and they were lost during the delivery process. I contacted Clearly and told them that I never received the package and my son desperately needed his glasses. Clearly totally backed me up and had my back no hassles. They made my son another pair of glasses sent them to me as soon as they could. As a mother I am so thankful and now my son can see with his glasses. I can't say thank you enough.
Clearly never disappoints! Products arrived faster than expected
We are very happy to know that you had very good words to say about your experience with us. Thank you very much for sharing them with us. Otherwise, be sure to let us know if there's anything more we can do to make this a five-star experience! - AQ
These glasses - even tho I have other pairs from other places with this prescription are making me see double and I can't use them at night because they are dual view. I have never ever heard this before but I am returning them.
Thank you for your review and for providing us with your feedback. We're sorry to hear that these frames didn't quite work out for you, but we're glad to hear that our great customer service team was able to help make returning them quick and easy! We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -Team Clearly
This was the easiest and quickest order ever! My glasses arrived and I loved them!
I was worried about buying glasses online without being able to physically try them on but the process was quick and easy. They are a bit loose but I love the glasses wear them all the time.
I have found my experience with Clearly enjoyable. I used a few of their tools to select my glasses. I used the virtual try on (not the best, but gives you an idea of what will definitely not work), and their myFit. The range of options and price points is exceptional.
The prices are very good. When people notice my new glasses, I never hesitate to let them know how much I spent on my stylish new specs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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It's important for us that you receive your glasses quickly, and your order may have been upgraded to FedEx to ensure a faster delivery - we're so sorry it's created a poor experience! We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -Team Clearly