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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Ordering was painless. Glasses were as described and fit well. Especially happy with the anti-fog coating. The well packaged new glasses arrived with an obviously bent nose pad. This was easily rectified but did cause some initial disappointment.
Also wish I had spent more time in selecting the frames as they are larger than expected.
Overall happy with the purchase and will order from Clearly again.
Great service I was happy with my glasses they arrived without any issues and I paid a fair price for them.
After receiving my first pair of glasses, there was a chip in the frames.
I received the replacement very quickly and I'm satisfied with the new pair.
Ordering was really easy and efficient. I expected delivery to be longer but it was really fast.
My transaction with Clearly was as seamless as it can get. I wasn't sure how the glasses would look on me, that's where their preview feature worked. I could see myself in the glasses. When I ordered, I was given a timeframe for delivery and it arrived on the promised date. Totally easy.
The glasses arrived in time and they were great and cheap.
Knowledgeable and courteous staff over the phone, assisted me in my exchange. Glasses were great once received!
Cute glasses. Good quality. I can see. Thanks for sending them in such a timely manner!
Site was easy to navigate. Especially if you're a regular customer. Our background information stays in the system.
I didn't expect this quality for the price. Love it!
Very good experience through the whole process but noticed that the right eye lense is not correct. Can't see clearly on the right eye.
I gave it a bit of time thinking that I had to adapt to new glasses but no improvement
Can you please tell me if this can be corrected,
Thanks in advance
We are sorry to hear that you had some lenses issues! We'd love to be able to help out when things don't quite go as planned and one of our customer care team will be reaching out to you shortly to provide further support. -AQ
The two sets of glasses arrived much faster than stated. Glasses look great and feel good.
Clearly was so awesome with my prescription. I had made a mistake when ordering and they refunded my glasses and made me a proper pair with in a week. They are amazing. Thank you so much
Very happy with my new glasses. They are stylish and fit fairly well and Arrived quickly
We are very happy to know that you had very good words to say about your experience with us. Thank you very much for sharing them with us. Otherwise, be sure to let us know if there's anything more we can do to make this a five-star experience! - AQ
My glasses are too wide and I am unable to to have adjusted due to when I called you I was advised the frames cannot be warmed to fit my head. So I am very upset
We're so sorry about this poor experience, Jodie! We'd love the chance to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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We can imagine how concerning that would have been for you. We pride ourselves on the satisfaction of our customers. It sounds like your glasses could use an adjustment to help them fit you more perfectly. We recommend taking your glasses to a local optical shop where they can safely and quickly adjust them. We also have this blog article for how to safely adjust glasses at home: https://www.clearly.ca/thelook/how-to-adjust-glasses/. All our glasses are covered under a 365-day manufacturer's warranty for defects, not including wear and tear or accidental damage. We would like to take a closer look and see how we could make this right! Someone from our customer care team will be reaching out shortly. -AQ