Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Clearly

Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Clearly?
grey stargrey stargrey stargrey stargrey star

Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Cassie W.
Unfollow Cassie W.
Share Review
Report Review

Fast & good quality!
October 14, 2020

I got my contacts 3 days after I ordered them. I was very impressed

Date of experience: October 14, 2020
Angela C. — Clearly Rep
over a year old

We love impressing awesome customers like yourself Cassie! We're glad to hear you're enjoying our speedy services, and we're looking forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
Follow Dhreeti O.
Unfollow Dhreeti O.
Share Review
Report Review

Very great service
October 14, 2020

It was a timely customer service even though I had a manufacturing experience.

Date of experience: October 14, 2020
Canada
1 review
0 helpful votes
Follow Ilsa H.
Unfollow Ilsa H.
Share Review
Report Review

Amazingly organized company
October 14, 2020

Customer service was amazing! Always arrives so quickly. Thank you!

Date of experience: October 14, 2020
Angela C. — Clearly Rep
over a year old

Hi Ilsa! Thanks so much for the great rating and review! We'll be sure to pass along the great feedback to our awesome Customer Service Team for you as well! - Team Clearly

Canada
1 review
0 helpful votes
Follow Jenn Z.
Unfollow Jenn Z.
Share Review
Report Review

Eyewear
October 14, 2020

Great! Quick delivery and reasonable prices that fit my budget

Date of experience: October 14, 2020
Canada
1 review
0 helpful votes
Follow Xiomara B.
Unfollow Xiomara B.
Share Review
Report Review

Online service
October 14, 2020

It was a great experience, I had my glasses made and delivered within a week. Great costumer service!

Date of experience: October 14, 2020
Canada
1 review
0 helpful votes
Follow Erika U.
Unfollow Erika U.
Share Review
Report Review

Best service
October 14, 2020

I ordered my new looks on monday and received on friday.

Date of experience: October 14, 2020
Angela C. — Clearly Rep
over a year old

Hi Erika, thanks for the fabulous rating and review! We love providing speedy services to all our customers, and we're looking forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
Follow Trudy B.
Unfollow Trudy B.
Share Review
Report Review

Contacts
October 14, 2020

My experience was amazing. Would recommend any one looking to purchase contacts or eyeglasses on line to use clearly.ca

Date of experience: October 14, 2020
Angela C. — Clearly Rep
over a year old

Thanks so much for the excellent review and recommendations Trudy! We truly appreciate it, and look forward to hearing from not only you, but your family and friends too, real soon! - Team Clearly

Canada
1 review
0 helpful votes
Follow Jewels S.
Unfollow Jewels S.
Share Review
Report Review

Great!
October 14, 2020

Glasses came faster than expected! Look and fit great!

Date of experience: October 13, 2020
Angela C. — Clearly Rep
over a year old

We love surprising our customers with our speedy services, and we're thrilled to hear that you're enjoying it too! Thanks for the awesome rating and review Jewels! We truly appreciate it! - Team Clearly

Canada
1 review
1 helpful vote
Follow Jason H.
Unfollow Jason H.
Share Review
Report Review

Not sure on title... New glasses.
October 14, 2020

First I ordered glasses that were not the right size for me. I struggled with wearing them for awhile then reached out to customer service who sent me a return authorization and instructed me on how to order the size that was right for me. My new glasses have been good. I would recommend this site to someone else. I also recommend making sure you know how to pick the right size of frames for you... talk to customer service to make sure - they are really nice.

Date of experience: October 13, 2020
Angela C. — Clearly Rep
over a year old

Hi Jason, thank you so much for providing a great rating and review! We're sorry to hear that your original order didn't quite work out for you, but we're glad that our awesome customer service team was able to help rectify this for you quickly and easily, as well as help guide you through our site to find what works for you! We're definitely looking forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
Follow Rene S.
Unfollow Rene S.
Share Review
Report Review

Meets expectations
October 13, 2020

I love ordering from clearly.ca because I know they are dependent. Got what I ordered in a timely manner and I am very happy

Date of experience: October 13, 2020
Canada
1 review
0 helpful votes
Follow Wayne B.
Unfollow Wayne B.
Share Review
Report Review

Great Service
October 13, 2020

My glasses came in a timely manner and were even better than the picture. They are a great fit look great. Very happy!

Date of experience: October 13, 2020
Angela C. — Clearly Rep
over a year old

We're delighted to hear that you're enjoying the Armani frames you received from us! Thank you for the excellent rating and feedback! We're looking forward to helping you find that next great pair real soon! - Team Clearly

Canada
1 review
0 helpful votes
Follow Alicja D.
Unfollow Alicja D.
Share Review
Report Review

Quick and reliable reordering every time, good price!

Date of experience: October 13, 2020
Angela C. — Clearly Rep
over a year old

Hi Alicja, thanks so much for the terrific rating and feedback! Quick, safe, and reliable services right at your doorstep! What more can you ask for!? We're looking forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
Follow Katie M.
Unfollow Katie M.
Share Review
Report Review

Contacts arrived quickly, as expected
October 13, 2020

Great experience with Clearly. I'm thankful they carry the specific brand I like and they always ship insanely quickly so I never have to be without them!

Date of experience: October 13, 2020
Canada
1 review
0 helpful votes
Follow Caelen P.
Unfollow Caelen P.
Share Review
Report Review

Yes yes yes!
October 13, 2020

Easy, fast shipping. Products came as described, no issues!

Date of experience: October 13, 2020
Angela C. — Clearly Rep
over a year old

That's what we aim for, and what we love to hear! Thanks so much for the great rating and review Caelen! We're looking forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
Follow Shonari F.
Unfollow Shonari F.
Share Review
Report Review

No issues
October 13, 2020

Came fast, came as ordered with all requested specifications.

Date of experience: October 13, 2020
Angela C. — Clearly Rep
over a year old

That's great to hear Shonari! Thank you for the great rating and review! If there's anything else we can assist with, please feel free to reach out! We're looking forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
Follow Lola F.
Unfollow Lola F.
Share Review
Report Review

Wasn't given the best price.
November 12, 2020

I've always thought Clearly was really good at being the most inexpensive option, but this time I found I was not given the best price.

Date of experience: October 13, 2020
Canada
1 review
0 helpful votes
Follow Allison S.
Unfollow Allison S.
Share Review
Report Review

Got contacts
October 13, 2020

Got in time service quick not sure what else to say

Date of experience: October 12, 2020
Angela C. — Clearly Rep
over a year old

Thank you for the review and rating Allison! We're happy to hear that your lenses were successfully received, and we're looking forward to 'seeing' you again real soon! If there's anything we can do to help turn that 4 stars into a 5 star rating, please feel free to reach out! - Team Clearly

Canada
1 review
0 helpful votes
Follow Lorraine S.
Unfollow Lorraine S.
Share Review
Report Review

Delivered by Purolator?
October 13, 2020

I received a call through my buzzer while I was out and was surprised to hear from Purolator. I asked them to leave it in front of my door. My contacts are usually mailed so they can be placed in the mailbox

Date of experience: October 12, 2020
Eleni B. — Clearly Rep
over a year old

Glad we could make it so quick and easy, Lorraine! - Team Clearly

Canada
1 review
0 helpful votes
Follow jennifer K.
Unfollow jennifer K.
Share Review
Report Review

Easy to use
October 13, 2020

I have always had an easy time ordering and reviewing my purchase. Shipping is easy and my order always arrives on time.

Date of experience: October 12, 2020
Canada
1 review
0 helpful votes
Follow Bailey K.
Unfollow Bailey K.
Share Review
Report Review

I can see
October 13, 2020

Prompt and convenient, no hassles and no extra charges

Date of experience: October 12, 2020
Eleni B. — Clearly Rep
over a year old

Thanks for the great review, Bailey! We're glad we could make it easy. :) - Team Clearly