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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I got my contacts 3 days after I ordered them. I was very impressed
It was a timely customer service even though I had a manufacturing experience.
Customer service was amazing! Always arrives so quickly. Thank you!
Hi Ilsa! Thanks so much for the great rating and review! We'll be sure to pass along the great feedback to our awesome Customer Service Team for you as well! - Team Clearly
It was a great experience, I had my glasses made and delivered within a week. Great costumer service!
Hi Erika, thanks for the fabulous rating and review! We love providing speedy services to all our customers, and we're looking forward to 'seeing' you again real soon! - Team Clearly
My experience was amazing. Would recommend any one looking to purchase contacts or eyeglasses on line to use clearly.ca
Thanks so much for the excellent review and recommendations Trudy! We truly appreciate it, and look forward to hearing from not only you, but your family and friends too, real soon! - Team Clearly
We love surprising our customers with our speedy services, and we're thrilled to hear that you're enjoying it too! Thanks for the awesome rating and review Jewels! We truly appreciate it! - Team Clearly
First I ordered glasses that were not the right size for me. I struggled with wearing them for awhile then reached out to customer service who sent me a return authorization and instructed me on how to order the size that was right for me. My new glasses have been good. I would recommend this site to someone else. I also recommend making sure you know how to pick the right size of frames for you... talk to customer service to make sure - they are really nice.
Hi Jason, thank you so much for providing a great rating and review! We're sorry to hear that your original order didn't quite work out for you, but we're glad that our awesome customer service team was able to help rectify this for you quickly and easily, as well as help guide you through our site to find what works for you! We're definitely looking forward to 'seeing' you again real soon! - Team Clearly
I love ordering from clearly.ca because I know they are dependent. Got what I ordered in a timely manner and I am very happy
My glasses came in a timely manner and were even better than the picture. They are a great fit look great. Very happy!
We're delighted to hear that you're enjoying the Armani frames you received from us! Thank you for the excellent rating and feedback! We're looking forward to helping you find that next great pair real soon! - Team Clearly
Quick and reliable reordering every time, good price!
Hi Alicja, thanks so much for the terrific rating and feedback! Quick, safe, and reliable services right at your doorstep! What more can you ask for!? We're looking forward to 'seeing' you again real soon! - Team Clearly
Great experience with Clearly. I'm thankful they carry the specific brand I like and they always ship insanely quickly so I never have to be without them!
That's what we aim for, and what we love to hear! Thanks so much for the great rating and review Caelen! We're looking forward to 'seeing' you again real soon! - Team Clearly
Came fast, came as ordered with all requested specifications.
That's great to hear Shonari! Thank you for the great rating and review! If there's anything else we can assist with, please feel free to reach out! We're looking forward to 'seeing' you again real soon! - Team Clearly
I've always thought Clearly was really good at being the most inexpensive option, but this time I found I was not given the best price.
Got in time service quick not sure what else to say
Thank you for the review and rating Allison! We're happy to hear that your lenses were successfully received, and we're looking forward to 'seeing' you again real soon! If there's anything we can do to help turn that 4 stars into a 5 star rating, please feel free to reach out! - Team Clearly
I received a call through my buzzer while I was out and was surprised to hear from Purolator. I asked them to leave it in front of my door. My contacts are usually mailed so they can be placed in the mailbox
Glad we could make it so quick and easy, Lorraine! - Team Clearly
I have always had an easy time ordering and reviewing my purchase. Shipping is easy and my order always arrives on time.
Thanks for the great review, Bailey! We're glad we could make it easy. :) - Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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We love impressing awesome customers like yourself Cassie! We're glad to hear you're enjoying our speedy services, and we're looking forward to 'seeing' you again real soon! - Team Clearly