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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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It always comes so quickly, from the time i order. Its always what i ordered.
They were very helpful in helping me to get everything all corrected
I ordered my glasses from you; and they they were shipped to an alternate address, as I requested. I received them and they are fine, thank you. You have kept up the same high standard that I have received in the past when dealing with Clearly Contacts.
Hi Janice! Thanks for the great review and feedback! We truly appreciate it! We're thrilled to hear that you received your order in great shape, and you're enjoying the frames! If there's anything we can do to help make this great 4 star into an excellent 5 star, please feel free to reach out! - Team Clearly
Clear frames turned out to be white, unfortunately I will never wear them. Out a lot of $. The sunglasses were just lovely though.
Fast, reliable and excellent service!
So convenient and at a great price.
That's what we aim for and what we love to hear! Quick, safe, and reliable services right at your doorstep! Thanks so much for the excellent review John! We appreciate it! - Team Clearly
Glasses were as described, one arm got a little loose like a week later but overall pretty good
Good day Dominique, thanks for the review and feedback! We're sorry to hear this! If the arms of the frames are genuinely causing issues, you can always avail yourself of our great 14 day (60 day during COVID!) return policy for glasses in their as-new condition. However, if they just need some fine tuning, a little adjustment to the frames can make a world of difference, and is even something you can do at home! See our helpful blog article for a guide on adjusting your frames here: https://www.clearly.ca/thelook/how-to-adjust-glasses. - Team Clearly
Ordering online was simple and easy. Virtually trying on the glasses made shopping much easier and safer in these covid days. Order was dispatched and delivered really promptly. Only place I get my glasses from now!
Wow! Thanks so much for the excellent review Trevor! We're thrilled to hear that you're enjoying the Virtual Try On feature! We'll be sure to pass this feedback along to our Marketing Team for you! We look forward to 'seeing' you again real soon! - Team Clearly
My order is delivered in a timely manner. I get a discount whenever I order my contact lenses.
Hi Emilia, thanks for your review and feedback! Be sure to keep an eye onwww.clearly.ca/coupon-codes for all the latest promotions we have available for you to take advantage of on your next order with us! We look forward to 'seeing' you again soon! If there's anything we can do to help make this great 4 star an even better 5 star, please feel free to reach out! - Team Clearly
I'm very surprised because I received my package just couple if days after ordered it
We love surprising our customers with our speedy services! Thanks so much for the excellent review Elsa! We're looking forward to 'surprising' you again real soon! - Team Clearly
My orders from Clearly are always accurate and delivered on time and sometimes early. Thanks Clearly!
Thanks so much for the excellent review Meaghan! We love providing speedy services to our customers, and we definitely look forward to 'seeing' you again real soon! - Team Clearly
Website was user friendly and overall experience was great from beginning to end.
Did not like these ones, irritated my eyes a lot and they were just very uncomfortable while wearing them.
Fast delivery, and competitive prices. Very dependable for your contact lenses.
Thanks for the great review, Joshua! We're so glad to serve as your trusted source for contacts! - Team Clearly
Quick and easy. Follow up emails form order confirmation to delivery are great
Hi Mary! Thanks for the great rating and feedback! That's what we aim for, and that's what we love to hear from our customers! Quick, safe, and reliable services right at your doorstep! - Team Clearly
They are perfect! I really enjoy them! I want more but they are so expensive... but all on all I absolutely love them
Hi Robyn, thanks so much for the excellent rating and feedback! We're glad to hear you're enjoying our products! Be sure to keep an eye on www.clearly.ca/coupon-codes for all our latest promotions that we have available on our site so you can take advantage of even more savings! - Team Clearly
The site was simple to navigate, found what I needed quick easy. They fit great and I love the sunglasses, which was an in house brand.
Hi Jesse! We're delighted to hear that you were able to find our website easy to navigate and order from! That's what we want for all our wonderful customers! We're also thrilled to hear that you're enjoying the sunglasses you received from us! We look forward to helping you find that next great pair real soon! - Team Clearly
I received my order quickly and correctly. Would buy from this site again.
Hi Chevon, thanks for the excellent rating and review! We're glad to hear it! We look forward to your next order with us real soon! - Team Clearly
Thanks Shauna! We're proud to be able to provide our customers with quality products at great prices for all! We're looking forward to 'seeing' you again real soon! - Team Clearly
Hi Penny, thank you for the fantastic rating and review! We want to make sure our website is as easy as possible to navigate through and order off for all our customers, so we're thrilled to hear that you found it just that! We look forward to helping you find that next great pair real soon! - Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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We're so excited to hear that Fabian! Thanks so much for the fantastic review! We're looking forward to your next order with us real soon! - Team Clearly