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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Incredibly pleased with results and can not wait to see what other styles I dare to try.
It was easy, very affordable and quick! I would easily recommend them to everyone.
Clear contact lenses, easy to put. And you can keep it more than 8 hours
Love the accuracy on the glasses dimensions, really helped ke choose the right fit, especially since you cant try them on.
My l
Glasses came earlier than expected, and exactly what I expected them to look and fit like.
We're so excited to hear that your dad is enjoying the frames he received from us! Thanks so much for the fantastic review Karen! We truly appreciate it, and we're definitely looking forward to 'seeing' both of you again real soon! - Team Clearly
So easy to do and I get reminders too which I love. I order and within a few days my order is here.
Hi Rhonda, thank you for the excellent review and feedback! We're glad to hear that you're enjoying our speedy services! We're looking forward to 'seeing' you again real soon! - Team Clearly
Thanks for the fantastic review and feedback Ash! We're looking forward to 'seeing' you again real soon! - Team Clearly
Perhaps it's the measurements, but don't think so, but both glasses ordered this time keep falling off, as they are too wide
Good experience. I was happy with the glasses and also with the adjustments that were done in the store. Also, on the phone, people were helpful.
So far its great. The fitting is fantastic and looks classic
We're thrilled to hear that! Thanks for the great rating and review Abdullah! We truly appreciate it! - Team Clearly
I was very happy with the receiving the order for the glasses. They appear to be good quality and sturdy frames. I'm very happy with the color and shape
Wow! Thanks so much for the excellent review Deb! We're excited to hear that you're enjoying the Main + Central frames you received from us! We have a lot more styles to choose from, so we're definitely looking forward to helping you find that perfect 4th pair real soon! - Team Clearly
I think they were helpful and the only downside is I felt rushed and I don't love my glasses and barely wear them. Next time I would walk away and think about them for at least a few days or a week. Oh well my fault ultimately.
Good day Lisa! Thanks for the excellent rating and feedback! We want the entire process, from choosing, to placing your order, to receiving the order to be as easy as possible for all our awesome customers! We're looking forward to your next order with us real soon! - Team Clearly
Thanks for the excellent 5 stars all around Demi! We truly appreciate it! We're looking forward to 'seeing' you again real soon! - Team Clearly
Great, use Clearly.ca all the time. Fast delivery, good variety of lenses. Good sales promos.
Thanks for the rating and feedback David! We make sure to have a wide selection available on our website to meet all of our customers needs and preferences, so we're thrilled to hear that you found exactly what you needed quickly and easily! We hope to 'see' you again real soon! - Team Clearly
The glasses were as ordered. Huge problem with delivery via courier as they delivered to wrong area of town. Courier corrected delivery issue quickly, and all is good now.
Hi Erin, thank you for your review and feedback! We're sorry to hear that there was a slight issue with receiving your package but we're glad to hear that the issue was quickly resolved, and that the courier service was able to successfully get your order to you safely! We look forward to 'seeing' you again real soon! - Team Clearly
My first time ordering and everything has been great; simple ordering, fast delivery. A+
Order came easy and fast had no issues will order again soon
That's great to hear Denielle! Sounds like we nailed it! We're definitely looking forward to your next order with us real soon! - Team Clearly
Really happy - one side of the frame was a tiny bit loose but otherwise perfect. Really affordable, and came earlier than expected.
Hi Olivia, thank you for the great review and feedback! We're happy to hear that you're enjoying your frames! It sounds like they can use a bit of fine tuning, and we can help with this! Check out our helpful blog that can give you tips on how to easily (and carefully) adjust your frames at home yourself; https://www.clearly.ca/thelook/how-to-adjust-glasses. We're looking forward to 'seeing' you again real soon! - Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Ryan, thank you for the great review and recommendations! We want to make sure our website is as easy as possible to navigate through and order from for all our customers! We look forward to helping you with that next order real soon! - Team Clearly