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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Not too big, not too small. I've got a large head and find these are just the right size for me (where many rounds tend to be too small
Excellent! I would use Clearly.ca the next time I need glasses!
Hi Amber! Thanks so much for the terrific rating and review! We're definitely looking forward to helping you find that great pair of frames soon! - Team Clearly
My experience has been wonderful. Very reasonable prices and my order always arrives within a day or two of placing it.
Hi Courtney, thank you for the great rating and review! We're glad to hear that you're enjoying our speedy services, and we're looking forward to 'seeing' you again real soon! - Team Clearly
I've ordered my prescription from here twice now and my experience has nothing but great and reliable.
We're so excited to hear that Krisa! Thanks so much for the excellent rating and review! We're looking forward to many future orders with you again real soon! - Team Clearly
Friendly, Quick service but Limited selection of wireframe sunglasses for my face. Prescription Lenses are crystal clear & sharp. Nice lightweight frames. But thay have some optical abberation (rainbow effect at certain angles/ light.) Maybe due to the hydrophobic coating? I never experienced this with my previous sunglass lenses from elsewhere. No options for gradients or different % shading.
Hi Simon, thank you for your review and feedback. Our website is updated almost weekly and new products are added on there at the same time, therefore we suggest checking back periodically as we there might be a new style of sunglasses that might peak your interest! We are sorry to hear that you're experiencing some issues with the lenses. We'll be more than happy to look into this for you. Keep an eye on your inbox for us! - Team Clearly
Quick and easy user experience for choice and purchase process. However, glasses did not fit at all, frames are very cheaply made. Not worth it.
The Clearly store is so wonderful to shop in and great service in choosing my new glasses. They were so helpful. I sure wish we had more than one location in BC.
Hi Erin! Thank you for the great rating and review! We're glad to hear that you're enjoying our services! We're very proud to have our head office and retail stores in Vancouver BC, and can't thank you enough for your support! We'll be sure to pass along the feedback to our management team for you! - Team Clearly
Thanks for the fantastic rating and review Niki! We're glad your package was successfully received in excellent condition! We hope to 'see' you again real soon! - Team Clearly
Delivery received a few days of expected delivery date. Great Service and the prescription glasses are well made.
Thank you for the great rating and review Joe! We're happy to hear that your glasses have been received, and that you're enjoying the new frames! If there's anything we can do to help make this great 4 star review, an excellent 5 star, please feel free to reach out! - Team Clearly
First time using clearly.ca. And extremely happy with the service. I'll definitely be ordering from them again!
Welcome Jason! We're so happy you decided to give us a shot, and that your first order was a success! We're definitely looking forward to your next order with us real soon! - Team Clearly
We're thrilled to hear this Denise! Thanks so much for the excellent rating and review! We're looking forward to 'seeing' you again real soon! - Team Clearly
Great customer service if you have any questions or concerns. Different shipping's options is a bonus!
Thanks so much for the fantastic rating and review Kristen! We're glad to hear that our awesome customer service team was ready and able to help answer any questions or concerns you had for us! We'll be sure to pass this along to the entire team for you! We look forward to 'seeing' you again real soon! - Team Clearly
Very easy & enjoyable experience. They were completed in a timely manner. I am very satisfied with my glasses.
Great shape my glasess, but the screws were made too short for the lense frame. One of the screws came off, so i had to replace it with an old eye glasses screw.
The website is not easy to use, I used the my fit option and it wasn't until I talked to a lady on the phone. That she told me it would have been better if I had used the size option in the drop down box. But my ears of my glasses are to long and they keep sliding down my nose.
Hi Claudia, thank you for your review and feedback. We're sorry to hear that you're having a hard time navigating through our website. We want to make sure our website is as easy as possible to navigate through as well as order from, so we've forwarded your feedback to our Marketing Team for review. We're glad to hear that you were able to find frames that worked out better for you! If there's anything else we can help with, please feel free to reach out! - Team Clearly
Easy to try glasses on virtually and they were just what I wanted.
Hi Brianna, thank you for the great review and feedback! We're thrilled to hear that you're enjoying and finding the Virtual Try On feature a handy tool! We'll be sure to pass this along to our Marketing Team for you! We look forward to helping you find that next great pair real soon! - Team Clearly
No hassle, quick delivery... much easier than spending the time at the optometrist.
Hi Jim! That's what we aim for, and what we love to hear from our customers! Quick, safe, and reliable services right at your doorstep! We're excited to hear from you again real soon! - Team Clearly
I thought it might take awhile because my prescription is multifocal but they were here in a few days. Satisfied returning customer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Josh, thank you for the fantastic rating and review! We make sure to have a wide selection available to meet all of our customers needs and preferences, so we're thrilled you were able to find something that was perfect for you quickly and easily! We're looking forward to 'seeing' you again real soon! - Team Clearly