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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Love ordering from here, so easy & fast! Would definitely order again.
Glasses were nice and looked exactly like the pictures, but they were a bit lose.
Been ordering for years. Love the websites easy to navigate design, biggest selling point is the prices and deals though.
Thank you for the fantastic rating and review David! We appreciate your continued support for us throughout the past few years, and we're looking forward to many more years to come! - Team Clearly
Very good looking glasses. Nice color frame to thanks will be buying another pair of glasses from you guy's soon thank you
Thank you for the terrific review Dave! We're glad to hear you're enjoying the frames you received from us! We're definitely looking forward to helping you find that next great pair real soon! If there's anything we can do to help make this great 4 star, an even better 5 star, please feel free to reach out! - Team Clearly
I ordered a set of contacts, which was sent out in a timely manner. When they arrived, I realized I was sent the wrong contacts. I then sent them back after calling support. Support was very kind and helpful, and quickly had me return my order! When the next box of contacts arrived to replace, I found that the mistake had been repeated, and the wrong contacts were sent again. I again phones support, they were apologetic and said they would send out the right contacts. Finally, on the third try, the company sent me the right order. The staff were wonderful, and got my contacts to me eventually, but it was definitely frustrating as a consumer to get your contacts correctly ordered a month after placing the initial order with 2+ returns to the company.
Thanks for taking the time to share your experience with us, Nicole. We're so sorry for this frustrating inconvenience and glad to see that we were able to make things right. Thank you so much for your considerable patience. If you have any further questions or concerns, please do not hesitate to reach out to us. We're more than happy to help! - Team Clearly
Bro for some reason they're making me write a review on CONTACTS but okay here it goes. I think they're great o can see again without my stupid glasses. Thanks for helping me not be blind? Idk what does one typically write in a review on contact lenses. They came a few days late actually that's not good but that's probably due to the global pandemic so I'm not that mad about it and I only had to wait like 2 extra days
Thank you for the 5 star review Payton! We really appreciate your patience with us while we adjusted to new health and safety standards and service disruptions from our suppliers, due to the outbreak of COVID-19. If there's anything else we're able to help with, please feel free to reach out! - Team Clearly
Thanks so much for the great review and feedback Kanako! We'll be sure to pass this along to our awesome customer service team for you as well! We're excited to hear from you again real soon! - Team Clearly
It was great. The glasses fit perfectly. The instructions were a little overwhelming at first but it's because we knew nothing about ordering glasses. However with the help of the agents, all turned out excellent. Thank you. We are very satisfied. We had to return the first pair because we entered the numbers wrong. After some great coaching from the team at Clearly, the second pair was just perfect. We will order more soon.
I placed an order and then another one because it was super simple. I had my prescription before and never found something I liked in store. Searching by size was the way to go. The "Try and On" feature wasn't working accurately with my PD but then I was able to measure the new glasses against my own and that worked better to determine fit. I wish they had more plastic crystal/clear or see through with a tinge of blue/turquoise in some models. Would be nice if website would recommend (or email customers) similar models in size after ordering so customers could see if they want another pair.
Glasses are working well for me! I am very satisfied and grateful. Will order again another time.
Great company! I would recommend to others! Good product, customer service and fast delivery
Thank you for the excellent review and feedback Herman! We truly appreciate it, and look forward to 'seeing' you again real soon! - Team Clearly
Great service. Prompt delivery. My first order arrived and didn't correct my sight and Clearly staff were on the ball, took the glasses back and refunded my money promptly. Therefore, I tried a second time and was very successful in the 2nd order.
Hi Thomas! Thanks for the fantastic review! We're sorry to hear that your first order didn't quite work out for you, but we're glad to hear that our awesome customer service team was able to help rectify this, and get you what you need! We look forward to 'seeing' you again real soon! - Team Clearly
Great! Thank you!
Got them quickly and got what I needed
Thanks for the fantastic review Kristin! We love surprising our customers with our speedy services, and we're looking forward to 'seeing' you again real soon! - Team Clearly
Hi Waleed, thank you for your great rating and review! We truly appreciate it! We're glad to hear that you're enjoying our speedy services, and we look forward to 'seeing' you again real soon! - Team Clearly
Hi Rod, thank you so much for your review and recommendations! We're looking forward to hearing from you, and all your friends again real soon! - Team Clearly
Very good customer service. Glasses were very nice too.
I was very happy with how quickly these shipped. And always happy with quality
Thank you for the great review Chelsie! We love surprising our customers with our speedy services, and we look forward to hearing from you again soon too! If there's anything we can do to help make this 4 star an excellent 5 star, please feel free to reach out! - Team Clearly
Always a great purchase with clearly. 2 pairs of glasses, including a set of transitions. For the cost of just my lenses at a brick and mortor store.
Hi Brett! That's great to hear! We're proud to be able to provide our wonderful customers with quality products, at great prices! We're looking forward to 'seeing' you again real soon! - Team Clearly
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That's what we aim for! Quick, safe, and reliable services! Thanks for the terrific rating and review Liz! We're looking forward to your next order with us real soon! - Team Clearly