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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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My lenses were in stock and shipped quickly. Always have excellent products.
Very wonderful experience! I ordered the wrong prescription and because it was my first order I was refunded and was able to order the proper one! I'm very impressed!
Placed the order and in a couple days had my stock on hand I except nothing less as it has been very nice dealing with a this company
Easy to navigate website and my last order was saved. Very quick dispatch and delivery.
I had emailed cc before I bought as the frames I originally wanted were out of stock. The person who replied was very helpful and suggested alternates. My glasses arrived quickly and were exactly what I was hoping they would be and at a great price.
I've been ordering my contacts from Clearly for many years - never had a problem.
We really appreciate your loyalty, Catherine! Thanks for the review! - Team Clearly
Easy to use website. Reordering is a breeze. Delivery is extremely quick. Prices are fair. Great service all around. No complaints. Will be recommending to others.
We're so happy we could make it so easy to re-order, Matt! We truly appreciate the review and any recommendations! - Team Clearly
Thanks for the 5 stars, Thanh! - Team Clearly
The glasses are okay. I got progressives and frankly, for the distance I can barely discern an improvement, but close up is worse than 15 buck Foster Grants from the drug store.
Seriously, the best online glasses buying experience ever! Quick, easy, awesome selection, and arrived in no time! The quality it top notch! Super impressed and will be a regular customer!
Wow, thanks for the great review, Lavern! We're so glad we could impress and make it so easy! - Team Clearly
Great glasses only issue is that you have to bend the arms so they fit your ears plus arms don't feel tight. Otherwise great price and arrived quickly
Hi Charlene, thanks for you're rating and review! We appreciate you providing us with feedback on this! It sounds like some fine tuning maybe needed on your frames which can make a world of difference, and it is something you can do yourself at home! See our helpful blog article for a guide on adjusting your frames easily (and carefully) here: https://www.clearly.ca/thelook/how-to-adjust-glasses. - Team Clearly
All good. I am pleased
They appeared slightly different on the site tbh
I'm wearing them well so, all good
Thanks for the feedback, Norman!
We're delighted to hear you're pleased with your new specs, but we'd also like to make sure what's on site matches precisely with what's received! We'll send you a direct message here to ask for more details so we can have our web team review the frame photos in question! - Team Clearly
Great experience
This is my second pair of these the only difference between the two is the colour.
I hope you get more in in different colours!
The staff were super helpful in getting me set up with frames that fit properly when i was confusedd
Thanks for the excellent review Jo, we're happy to hear that you were able to find something that works perfectly for you! We'll also be sure to pass this along to our awesome customer service team for you! - Team Clearly
Always excellent... thanks to Nanci at clearly on Robson, she made every effort to meet my needs.
Thanks for the excellent rating and review Sangeeta! We're glad to hear that our Robson Team was able to assist you with finding exactly what you needed! We'll be sure to pass along the great feedback to our Team for you! - Team Clearly
Clearly does a great job selling great glasses at great prices. Sometimes little details make a difference though and this time around what was missing from the order is the issue. What I received was a pair of glasses as ordered, in their customary attractive green box. No clamshell case such as the one I received with my first order with Clearly and no micro fibre bag. Just glasses in a box. I understand that this product is meant to be priced competitively, but what I got felt cheap.
Consistency when selling product as a bonus. Inconsistency is problematic.
Hi Stephen, thank you for the review. We've currently changed the way our glasses are sent out. At this time, we're confident that the pouch the glasses are kept in, and the hard cardboard case is enough protection while the glasses are on their way to you, but we really appreciate your feedback, and we hope to offer hard cases on our website again soon! If there's anything we can help with, please feel free to reach out! - Team Clearly
I purchase my glasses but they arrived there was a chip in one of the lenses Clearly replace with no issues and quickly. Best service ever
Hi Barbara! We're sorry to hear that there was an issue with your order, but we're so glad to hear that our awesome customer service team was quick to rectify the issue for you easily, and efficiently! Thanks so much for the fantastic rating and review! We appreciate it! - Team Clearly
First time user and I'm very satisfied. Site made ordering easy and good value overall.
Thanks for the great rating and review Marir! We're glad to hear that you're finding our website easy to navigate through! We want the entire process, from finding, to ordering and receiving to be as easy and efficient as possible for all our awesome customers! We're looking forward to 'seeing' you again real soon! - Team Clearly
My husband and I love our glasses. Great variety of designs and colors. They came in the mail fast.
Thank you Patricia for the excellent rating and review! We're thrilled to hear that both you and your husband are enjoying our products! We make sure to have a wide selection available to meet all of our customers needs and preferences, and we're looking forward to both your next orders with us real soon! - Team Clearly
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thanks for taking the time to comment, Claudine! We're happy to be your reliable source for lenses! - Team Clearly