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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Pleasant, fast, impressed with product.
Prescription right on... even checked with my optometrist.
Thank you for great service and a great product.
My glasses arrived earlier than expected. They are a little big for my face and do tend to slide down sometimes but overall I am happy with them
We got the ones you wear once a day and they are perfect. Good fit. No dry eye!
Easy to navigate site, many choices and very fast delivery, satisfied customer for years
We're so happy to hear that your first experience with us was great! Thank you so much for choosing us for your first online shopping experience for glasses! Please don't hesitate to let us know if there is anything more we could do to make this a 5 star experience! Your feedback is so important to us! Thank you so much! - Team Clearly
I enjoy the small bag of gummy bear treats that are included with every delivery.
Hi Angie, thank you for your review and feedback! We're glad to hear that you're enjoying the little treat sent with your order. It's our way of showing our appreciation for our wonderful customers, so we're glad to hear this! We look forward to 'seeing' you again real soon! - Team Clearly
The delivery came quickly. I just wish it had been packed with more insulation to protect the contacts from the weather. It was freezing cold and they were left outside for a few hours. They were partially frozen but I did call in and they said it was ok.
Thank you so much for your feedback, Sharon! We truly appreciate it, and we'll make sure to pass it on to our outbound team as well! We're glad that our team was also able to help, and as advised the cold shouldn't damage the contacts as they are protected by the solution in which they are stored! In this kind of situation, you can leave the contacts at room temperature and use them once they are back to normal! Here is a link to our FAQ page for more details about frozen contacts: https://www.clearly.ca/help#frozen-contacts
Thank you so much and please let us know if there is anything more we could do to make this a 5 star experience! - Team Clearly
I paid for anti fog lenses and all I got was a basic, regular lenses. Yes, it is way easier to clean than most lenses but it still fogs pretty bad, specially if you are using masks... Update...
Megan W. From Clearly reached out, heard my frustrations and exchanged my glasses to my old anti reflective lenses. All this in a week. I'm really surprised and satisfied how great Clearly customer service was. Impressive, would buy again from you guys in a heartbeat.
We're so sorry about this poor experience, Bruno! We'd love the chance to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
Came in good time. However, the lenses are massive because of my high prescription so massive that it hurts the bridge of my nose. I can not wear them. I will be returning. It may be that it was listed somewhere that there is an option for thin lenses for a higher price. However, it shouldn't even be possible to fill such a high prescription and prior to payment it should say "warning" it is not advisable to proceeded with this prescription without choosing the thin lens option.
Hi Kursty, thank you for your review, thank you for your review. We're sorry to hear that you were experiencing difficulties with these lenses. We're glad to see that you were able to return these with our recently extended free-return policy. If you have any questions or concerns, please do not hesitate to reach out through Live Chat or at 1-866-414-2326. Thank you! - Team Clearly
Glasses arrived earlier than expected. Will stop in store when next in Vancouver for small fit adjustment. Otherwise I love the colour, size and look. Service in store was excellent. Very patient with my decision making.
This is the fourth time I've ordered my contacts via Clearly. They are the same quality I have come to rely on and they arrived within a few days of ordering. Bonus, once again, I've never had an issue submitting a claim to my benefits provider for partial reimbursement of the costs.
Excellent service. Received glasses in timely fashion as promised. I am going to order 2 more pair of glasses. Love using Clearly!
Glasses arrived on time and look amazing. Really happy with the customer service too
Very smooth experience, the glasses looks great and is high quality. Looks better than the tool.
The return policy was reassuring since sometimes glasses are made and not quite right, but in this case didn't need that since the glasses come perfectly.
Given how easy this is, never going to do glasses shop again.
This is the only company I buy my glasses from. Always such a wonderful experience and get my glasses so quick! Highly recommend!
Glasses fits well. Only the legs need some adjustments. Bought a few of pairs before with clearly and always received very good service l.
Fast, polite and efficient return for both pairs and a friendly recommendation on how to select a pair going fwrd.
Another satisfied customer indeed... Fast delivery and exactly what I ordered.
Yay! We're thrilled to hear this Hugh! Thank you for your review, we're definitely looking forward to 'seeing' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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We can imagine how concerning that would have been for you. We pride ourselves on the satisfaction of our customers. It sounds like your glasses could use an adjustment to help them fit you more perfectly. We recommend taking your glasses to a local optical shop where they can safely and quickly adjust them. We also have this blog article for how to safely adjust glasses at home: https://www.clearly.ca/thelook/how-to-adjust-glasses/. All our glasses are covered under a 365-day manufacturer's warranty for defects, not including wear and tear or accidental damage. We would like to take a closer look and see how we could make this right! Someone from our customer care team will be reaching out shortly. -AQ